Swym Wishlist Plus
Increase your store conversions with a full featured wishlist
Rating
4.7
feedback
1,420
chart
#515
All reviews
Review RSS Feed
June 7, 2021
The app has a lot of great features. For us the big things are: - Tracking conversions from the wishlist - Klaviyo integration to automate emails - Multiple lists If you're happy with how the app looks and functions out of the box then you'll be happy with it. However, if you want to customise and bring your own experience to the app then you'll have some trouble. The documentation is very fragmented and a lot of things are just missing altogether. The JS SDK for example has a lot of features but the variable names are poorly labelled and there's barely any documentation that explains the built-in event system.
Using app
Almost 3 years
Total reviews
1
Average rating
3.0
Hello Mark, Thank you for taking the time and leaving a review. I am sorry that you had a difficult time reaching out to our support team. Our support staffs are available round the clock on weekdays on emails and chat. Also, we are available to attend to any priority issues over the weekend. Like we mentioned in our chat conversation, it appears that we were responding to your support requests but your email responses didn't make it to our mailbox. We will surely investigate further to see why your emails are not getting delivered at our end. To make sure your open issues are addressed, our support team executives have reached out to you via a different channel. Looking forward to assisting you further.
May 12, 2021
We just started our trial of Wishlist and needed support to get the set up right on desktop and mobile. The developers at Swyn have been very helpful in this regard and have implemented what we required with no development required on our side. We have not yet been able to assess the effectiveness of the app but in terms of implementation ease and support, a definite 5 star performance.
May 5, 2021
This wishlist app works really well for us. Had some little technical issues integrating into our theme properly, but customer support was fabulous and Anshu sorted us out very quickly.
Using app
4 months
Total reviews
1
Average rating
5.0
May 4, 2021
Excellent response time and very helpful. They customized the look for my site. I am very happy with it.
April 24, 2021
Easy to setup. Great app to have for a basic wishlist option for your customers or browsing guests..
April 22, 2021
Gopinath was very helpful and fast to reply with help! The app is very easy to use and customers seem to enjoy the interface.
April 22, 2021
Using the app to assist customers with organizing projects. So far the app is running well. Also, the customer service is great!
April 21, 2021
Works well and customisable. Good support. Got what I needed done pretty quickly. The only thing looks smart
April 21, 2021
I knew I was going to have to do some heavy customization to a wishlist app for my project, but I did not expect for most of it to be already built in with heaps of clear concise documentation. It worked great out-of-the-box and customer service was rapid and spot on helping to integrate with my customized theme (thanks, Gopinath!). Great app and experience.
April 21, 2021
Really helpfull support team and great app. Looking forward to see what customers add as their faverites..
April 18, 2021
So far, so good. I was seriously thinking on deleting the app 30 minutes after downloading it, simply because i found it to be really hard to install it. I had tried everything under the moon and was at my wits end, so i reached out to them for help late at night, and it was up and running the day after. My shop is not live yet, so i can't tell if it works well.. but i am impressed with the Customer Service. Thank you so much
April 16, 2021
This app helped solve my problems in 5 minutes. Answered my questions in a matter of seconds. I highly recommend this app! Good job
April 14, 2021
Great app and even better customer service. I needed quite a bit of help to make the app fit into my theme and Sonali from Swym was brilliant. Their response time was quick and they understood exactly what i needed every time. Brilliant!!
April 14, 2021
If you're trying to get this app working with Klaviyo - then you have a lot of pain ahead of you. The Klaviyo integration was the main reason we selected this app over other wishlist apps. Given the mostly positive reviews, I was expecting the integration and set-up to be easy and well documented. It's neither. The support team is slow to respond, and when they do respond, the assume a level of understanding which I don't have. There is no documentation on how to complete the Klaviyo integration, and no documentation on how to set up the email flows. Seven weeks after installing the app, I'm still in the dark about what we need to do. I'm not an IT person, but the Swym support team seems to think I am. Proceed with caution.
Hello, Thank you for your review. I am sorry that you had such a disappointing experience with us. I looked through the support request you had open with us and we didn't do nearly enough to make sure you had a smooth onboarding experience, so you are completely justified in feeling let down. The Klaivyo integration steps are actually documented in detail on our site - you can access these docs at https://swym.it/playbooks/. I am not seeing that we shared this information with you, so we are reviewing our support response to see why that didn't happen. Please accept my sincere apologies, this is not the standard we strive for and we have certainly fallen short in this case. We will follow up with you via email to try and make this right for you, please consider giving us an opportunity to do so. Sincerely, Arvind
April 12, 2021
Amazing customer service! Very quick turn around time and understood exactly what I needed to make our website successful. Highly recommend!
April 10, 2021
Great customer service! Looking forward to seeing how the app performs. So far very happy with how it works.
April 8, 2021
Great app and even better customer support! The support team has been outstanding and was super quick to help us configure and customise everything to our exact specifications!
April 17, 2023
The support team at Swym was extremely helpful in configuring the app to integrate into our theme. They quickly fixed an issue that popped up over time. The app works well and is a great added feature in our store. Thanks!
March 29, 2021
Great app and customer support team. The customer support could not have been more helpful. I had an issue customizing the look and the support team quickly responded and helped me resolve the issue.
March 29, 2021
This app is super user friendly. When our Wishlist got removed from our site after our theme updated, the customer support team was fast and fixed the issue within a half hour of my request. They also provided several helpful articles with detailed step by step instructions.