Gizmo Gems review for Syncee Collective Dropshipping
Nov. 20, 2023
They charged me despite not using the application and they never sent a reminder for an upcoming bill as every other reputable supplier does! When I contacted them they said they will not refund me despite it is evident I am not using the app! This says a lot about their values and strategy!
Hi there, We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing. When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation. The store owner can decide to subscribe at any time if they want to upload and manage products. You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled. Syncee uploaded products from our system and managed these products properly until when our app was uninstalled. The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing. Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds. The chosen plan can be used to its full functionalities until the end of the subscribed billing period. Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.