Syncee Premium AI Dropshipping
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Hi there, Thank you for your feedback. One of our colleagues has already reached out to you directly, and we appreciate you taking the time to get back to us. Clear communication and finding the right solution for any difficulties our users may face are very important to us. Whenever you have a question or need help with Syncee, our support team is available and always happy to assist. You can reach us anytime via our in-app chat or at [email protected].
Buenas en manejo y fácil de utilizar
Hola, ¡Muchas gracias por tu reseña positiva! Nos alegra saber que Syncee te resulta fácil de usar. Si necesitas ayuda, no dudes en contactarnos a través del chat de la aplicación. Nuestro equipo de soporte estará encantado de ayudarte.
Hi there, We are sorry to see your review. We would like to better understand what led to your experience. Every feedback is important to us, and we would like the opportunity to discuss the situation with you. We will do our best to help and find a solution. Please do not hesitate to contact us via our in-app chat or at [email protected].
"they are scammers" I am writing this review to share my real experience so that other retailers understand the risks I faced. I purchased a Syncee subscription for around **$100 per month** because I expected reliable suppliers and professional support. Unfortunately, my experience with the **EP Light** supplier was extremely disappointing. The supplier advertised a **7-day processing time**, so I accepted customer orders on eBay and placed the following paid orders through Syncee: * Supplier Order **#24578** (Syncee Order **#9813**) * Supplier Order **#24613** (Syncee Order **#9910**) * Supplier Order **#24615** (Syncee Order **#9932**) * Supplier Order **#24616** (Syncee Order **#9933**) After I paid for these orders, nothing happened. The orders remained unfulfilled well beyond the promised processing time. I repeatedly contacted the supplier through both email and the Syncee chat system, but I received little or no response. At the same time, I noticed that the supplier increased the product price after my orders had already been placed and paid for, while my paid orders were still waiting to be processed. Because of these delays, my customers started asking where their orders were. Some customers opened eBay cases against me because the promised delivery time had passed with no tracking information. As a result: * My eBay payments were placed on hold. * My seller performance and account health were negatively affected. * My business reputation suffered. * I spent weeks dealing with customer complaints instead of growing my business. I contacted Syncee many times. Their support team repeatedly told me they were contacting the supplier and asking them to fulfill my orders. Days turned into weeks, but there was still no proper communication from the supplier. Eventually, I was informed that the supplier had inventory issues and I was advised that I could request a refund. However, no refund was provided by the supplier. Since there was still no resolution, Syncee advised me to contact my bank and file a chargeback because the payment had been made directly to the supplier. I followed that advice and my bank temporarily refunded the disputed transactions while investigating the case. Only after all of this happened did the supplier finally ship and deliver the orders—weeks after the promised processing time. Because the orders were eventually delivered, on **23 July 2026** my bank reversed the temporary refund and deducted the money from my account again. Although I ultimately received the products, the damage had already been done. I lost valuable time, my customers lost confidence, my eBay account was affected, and I had to go through a stressful dispute process because the supplier failed to meet the advertised processing time and failed to communicate properly. To be fair, the Syncee support team did respond to my emails and escalated the case internally. However, as a paying customer, I expected suppliers on the platform to be monitored more effectively so situations like this would not continue for weeks. Based on my experience, I cannot recommend the **EP Light** supplier. I also believe Syncee should strengthen its supplier verification, performance monitoring, and communication standards to better protect retailers from situations like the one I experienced.
Hi there, We are sorry to read your review. Thank you for taking the time to share your feedback. We appreciate hearing about our users' experiences, as it helps us continuously improve and monitor the suppliers available on our platform. Syncee has been supporting retailers and suppliers for 10+ years, and our customer support actively and determinedly helps merchants. Throughout your case as well, our support team stayed in touch with you, followed up with the supplier, and did their best to help move the case forward. As discussed during our communication, we refunded your Syncee subscription fee. Supplier order payments, however, are made directly to the supplier. Syncee does not collect these payments or participate in the fulfillment and shipment of the products. These are managed directly by the supplier, who is also responsible for any related refunds. We also appreciate feedback about our suppliers. If you would like to share your experience with this supplier, you can do so directly on their Storefront page within Syncee. Feedback like yours helps us continuously monitor supplier performance and supports other retailers when making their decisions. If you have any further questions, please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help.
The app is easy to maneuver and fun to use. Today I have to cover postage for fulfillment of an item bought at the Jeddy Store and I'm good about my site options and accountability. I thank syncee.com for updates of to keep in tune to what I have to do to be of customer expectations. Excellent job!
Hi there, Thank you so much for your positive review! We are happy to hear that you find Syncee simple and easy to use. If you need any assistance, please do not hesitate to contact us via our in-app chat. Our support team is always happy to help. Happy selling!
Very good
Hi there, Thank you so much for your positive review! We are glad to hear that you are satisfied with Syncee. If you need any assistance, please do not hesitate to contact us via our in-app chat. Our support team is always happy to help.
Hi there, We are sorry to see your review and would like to better understand what led to it. We reviewed your recent activity and could not identify any outstanding issues. If there is anything that did not work as expected, please let us know. We would be happy to look into it and help. Please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help.
Hi there, We are sorry to see your review and would like to better understand what led to your experience. We previously reached out to you to better understand the situation, but we have not heard back yet. If there is anything we can help with, we would be happy to assist and find a solution together. Please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help.
great. easy
Hi there, Thank you so much for your positive review! We are glad to hear that you find Syncee easy to use. If you need any assistance, please do not hesitate to contact us via our in-app chat. Our team is always happy to help.
Hi there, We are sorry to see your review. We would like to better understand what led to your experience. Please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help and will gladly look into any questions or concerns you may have.
Did not do what we needed so am uninstalling the app. Shipping from Canada to US would never work correctly.
Hi there, We are sorry to read your review. Shipping options can vary from supplier to supplier, and we generally recommend working with suppliers located close to your target market. Syncee offers a large selection of US suppliers, and you can also work with Canadian suppliers that provide shipping to the US. If you have any questions about choosing a supplier or their shipping options, please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help.
This is a good app, I have been using it since I opened my stores. I have never had any problems with drop shipping, or any of the products. The products are inexpensive and they are priced right, and the items are nice. I would recommend this app to anyone who is starting out in drop shipping for the first time.
Hi there, Thank you so much for your positive review! We are happy to hear that you have been using Syncee since launching your stores and that you have had such a positive experience with our products and suppliers. If you need any assistance, please do not hesitate to contact us via our in-app chat. Happy selling!
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