Syncee Collective Dropshipping

Hi there, We are sorry to hear about your experience. Please double-check that you reached out to us at the correct email address, [email protected], as we could not find any in-app chat or email messages from you. Our customer support team prides itself on responding to all inquiries promptly. It appears that by the time you canceled your subscription and deleted our app, the trial period had already ended, and you had used the app to upload and manage products. Please feel free to contact us via the email address above so we can further assist you with your questions.

Hi there, Thank you for sharing your experience with us. We apologize for any inconvenience. As a technical solution, Syncee is a bridge between retailers and suppliers, and we recommend direct communication with your supplier as trading happens between you and your partner. We understand your frustration and appreciate your feedback as we strive to improve our service. In case of any questions, please feel free to reach out to our support team. We are here for you.

Hi there, If anytime you have a question about how Syncee works, please do not hesitate to reach out to us via in-app chat or email. We are always here for you.

Olá, Se tiver alguma questão sobre as nossas soluções, não hesite em contactar a nossa equipa de apoio. Estamos sempre aqui para si através do chat na aplicação ou por e-mail.

Hi there, We apologize for any inconvenience you've experienced. The reason for the charge was that you have used your free trial previously, and it was your second time subscribing to Syncee. Although you have uninstalled our application after subscribing, Shopify has still charged you as you had an active subscription. If you have any questions, please feel free to reach out to our customer support team or get back to our email. We are always here for you.

Hi there, We are sorry to see your feedback on our service. Please feel free to reach out to our customer support via in-app chat or email. We would be more than happy to help you find an answer and solutions to your questions about Syncee.

Hi there, We appreciate your input, and we understand your concern regarding high shipping costs for certain Alibaba products. However, it's important to note that shipping costs are determined by Alibaba suppliers and not within our control. We apologize for any inconvenience this may cause and will continue to work on improving the user experience where we can. If you have any more questions or need further assistance, please don't hesitate to reach out.

Thank you for choosing Syncee to find and manage dropshipping products. Leaving a review is completely up to you, it is not required. It is just an option shown but you can ignore it. If anytime you have a question about using our application, please feel free to reach out to us via in-app chat or email at [email protected]. We are here for you!

We are sorry to read your words. Please get in touch with our customer support team so we can help you review and resolve what you experience. We have already reached out to you, and we would be happy to help you.

It's nice to see that you like Syncee and how it works. Our application is constantly evolving and we always aim to make Syncee meet merchants' needs more and more. If it is still not completely clear to you what the differences are between our two main solutions, please do not hesitate to contact our free support, we would be happy to explain it in more detail to you. You can contact us via in-app live chat or email at [email protected].

We are sorry to hear you weren't fully satisfied while using our application. Please note, as you could already experience so far, we continuously and always monitor our suppliers. Before being listed and after too. If there is any feedback from a retailer about a supplier we start to analyze it, react to it, and take all the steps and changes needed, and if necessary, we contact the supplier. As your review is not for our application but for a supplier we don't feel your review being completely fair. If you want to tell your feedback about a supplier, you can write a review about them on our Marketplace as our colleague has mentioned to you. We also explained what the base was of the misunderstandings regarding the suppliers but of course, we apologize for all inconveniences.

We are sorry to read that you were not satisfied with our service. In Syncee, in your product catalogs, there is a setting where you can pick which product data you wouldn't like Syncee to update in your Shopify store. We haven't received any message from you about the problem you faced. We have free support in chat and email where you can contact us anytime for a quick reply and help. About automated order data synchronization, not every supplier can support auto order on Syncee Marketplace. On our platform at every product and supplier, you can see if automated order sync is provided or not. You can set it at the filter settings too so you can browse among those products and suppliers only where this solution is available. Our support team has contacted you now, please give us feedback so we can help resolve your problem. We do hope we can continue working together.

Please note that we have never stated that we do order fulfillment. Our application is only for uploading and updating the products to Shopify and helping Shopify store owners sourcing products by having a suppliers database. Regarding order fulfillment, please contact your supplier or look for an order fulfillment center. We have collected fulfillment centers from all over the world to help our customers. You can find them here: https://www.syncee.io/2018/04/19/fulfillment-centers-around-world/ If you have any issues or questions regarding product uploads and updates, feel free to contact us. We have free support from 09.00 until 17.30 (GMT+2).