Cover Culture review for Syncee Collective Dropshipping
Dec. 8, 2024
Initially the Syncee website appeared to be informative and practical during the time I was scouting dropshipping apps for my store. Then, they redesigned the interface and it seems to be counterproductive. The redesign removed catalogs and combined the idea of a catalog within the import lists. Then, deleting products is arranged in the most complicated, counterintuitive way using a filter. Unlike Shopify when I need help, the advisors can sometimes correct/update things on my behalf. I have been trying to delete products for days only to receive the intended results then back to square one due to one small update And no one can call you at least with the plan where you have 250 products. I can no longer easily see a supplier’s inventory before importing to my store. Importing itself is a nightmare. Initially, Syncee’s app kept overriding my changes in Shopify on select products. Last, support is unavailable on the weekend and re-appears during odd hours if you live in the United States. They were closed Thanksgiving day and Friday even though they are based in Hungary; e-commerce is a 24 hour business which drives on holiday sales.
Hi there, Thank you for your feedback. We apologize for any confusion you experienced. It seems there was some misunderstanding with the product deletion process and the filter feature. Our support team provided guidance on how to set up the filter to manage your import list effectively, and we’re here to assist you further if needed. We also understand that it may take some time to adjust to new changes to design. The intention behind these updates is to streamline processes and enhance your experience, and we’re confident that once familiarized, the new structure will provide more control and efficiency. Regarding support hours, our team was available during the time you mentioned, including on Thanksgiving, and we’re sorry if there was any misunderstanding. We strive to provide the best quality assistance, and your feedback is valuable to us as we aim to improve your experience with Syncee. If you need additional support, please don’t hesitate to reach out to us via in-app chat or email. We’re here for you.
