Syncee Premium AI Dropshipping

Hi there, We are sorry to read your review and understand how frustrating unexpected charges can be. Our colleague has already reached out to you regarding this matter, and we kindly ask you to reply to the message so we can review everything together. Based on our records, the Syncee app and the related subscription were canceled on May 25, when the app was uninstalled from your store. The latest charge we can see was for the billing cycle running from Apr 28, 2026 to May 28, 2026, which had already started before the app was removed. If there is anything unclear or if you have additional details you would like to share with us, please feel free to reply to our colleague’s message. We are happy to help and take a closer look at the situation together with you.

Hi there, We are sorry to read your review. After checking, we could not find any previous communication from you regarding this matter. One of our colleagues has already tried to reach out to you so we can better understand the situation. Please note that Syncee works with a subscription model, similarly to most Shopify applications, and our support team is available anytime via both email and in-app chat if any questions or concerns come up. Please feel free to reply to our email so we can assist you further. Thank you!

Hi there, We are sorry to read your review. After checking your account, we could not find any recent message from you. Please note that our support team is available for all users of Syncee, including those on the Free plan, and we are always happy to help with technical questions or setup difficulties. You can reach us anytime via our in-app chat or at [email protected], and our team will gladly assist you.

Hi there, We are sorry to read your review. We would really like to understand what may have caused this experience, however, we could not find any details or prior message from you regarding the issue, neither via email or chat. Our team has reached out to you via email to follow up, and we would appreciate it if you could reply there so we can better understand the situation and assist you.

Hi there, We are sorry to see your review. Please note that order processing and delivery times vary by supplier. As our friendly support team mentioned, for your chosen supplier, shipping typically takes 4–7 business days, excluding weekends, and you should receive updates within this timeframe. If you need any further assistance, please feel free to contact our support team anytime via our in-app chat or at [email protected]. We are here for you.

Hi there, We are sorry to read your review and understand how frustrating this situation might have been. While issues can occasionally occur with technical platforms, we addressed and fixed them on the same day you reported it. Our support team has also been responding to you in a timely manner with no delays. Please feel free to message our support team via in-app chat or at [email protected] if you have any further questions. We are here and always open to help.

Hola, Lamentamos leer tu reseña. Hemos comprobado que actualmente no hay ninguna suscripción activa asociada a la tienda desde la que escribiste, y tampoco hemos encontrado ningún registro de una suscripción anterior. Además, no tenemos ningún plan con un precio de 64,95 EUR, por lo que es posible que haya sido otra aplicación la que te haya cobrado ese importe. Para ayudarnos a aclarar la situación, ponte en contacto con nosotros a través del chat de la aplicación o en [email protected] e indícanos a qué tienda te refieres. Estaremos encantados de ayudarte.

Hola, Lamentamos leer tu reseña. Tras revisar tu cuenta, vemos que nos contactaste anteriormente con una pregunta y nuestro equipo te respondió. Sin embargo, no recibimos ningún comentario sobre ese mensaje. Además, no vemos ninguna solicitud de reembolso en la correspondencia. Nuestro equipo se ha puesto en contacto contigo de nuevo y te rogamos que nos respondas. Estamos siempre a tu disposición. Muchas gracias por tu colaboración.

Hi there, Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your experience did not meet your expectations. First, we would like to clarify that Syncee is a paid subscription-based platform, not a free service, and your account actively used the app during the subscription period. However, our team have already issued a refund previously which might take a few business days as it depends on Shopify's processing. Regarding your concerns: Syncee operates as a B2B marketplace platform that connects retailers with independent suppliers. We require our suppliers to comply with our policies and applicable laws and they go through a deep vetting process before they could go live on our platform. However, retailers are responsible for selecting products and ensuring they meet their own business and compliance requirements. As for the technical issues mentioned, thousands of merchants use our integration successfully every day. However, we understand that technical challenges can occur depending on store configuration and workflows, and our support team is always available to assist with troubleshooting. We are constantly improving our platform, supplier standards, and support processes based on user feedback. We regret that we could not fully meet your expectations this time. If you would like to discuss your experience further, please feel free to reach out to us directly via [email protected]. We are here for you.

Hola, Lamentamos leer tu reseña. Después de revisar nuestro sistema, no encontramos ninguna suscripción relacionada con esta tienda y no tenemos registro de un cargo de 90.000 Col$ (COP) por nuestra parte. También vemos que la aplicación estuvo instalada solo por unos minutos en esta tienda y no recibimos ningún mensaje tuyo sobre el asunto mencionado en tu reseña. Para aclarar la situación, por favor contacta a nuestro equipo de soporte a través del chat dentro de la aplicación o en [email protected] e indícanos a qué cuenta te refieres. Con gusto lo revisaremos más a fondo.

Hi there, We are sorry to read about your experience. Our management team has emailed you and personally reviewed your case. Syncee has been operating for over 10 years, supports thousands of retailers and suppliers worldwide, and we take feedbacks like this seriously. Our positive reviews reflect real user experiences across many different business models. At the same time, we know that when issues occur, especially around order fulfillment, it can be frustrating. As mentioned by our management team, your case is currently under review. We are investigating the reported orders. We are committed to handling your case carefully and finding the right resolution. Thank you for your patience. If you have any further questions, please feel free to reach out to us via in-app chat or email at [email protected].

Hi there, We are sorry to read your review. We have already reached out to you via email regarding this matter, as we truly want to review your case and assist you properly. Our team is ready to help and clarify the situation, but we have not received a reply yet. We would like to kindly ask you to respond to our previous email so our colleagues can continue the conversation with you. We appreciate your time and look forward to your reply.

Hi there, We are sorry to hear about your experience. Please note that our team has already contacted the supplier to draw their attention to the unfulfilled order. While we are doing our best to assist you, the fulfillment process is managed directly by the supplier, so we also recommend that you continue communicating with them to resolve this as they are responsible for shipping. For a faster resolution and direct support, please feel free to reach out to us through our in-app chat or at [email protected].

Hi there, We are sorry to hear about your experience. We would like to respectfully clarify that suppliers operate independently, and the decision to stop selling or to leave the platform is made entirely by them. While Syncee provides the platform for these connections, we do not have control over the independent business decisions of the suppliers. We understand the frustration this causes, and we would be happy to help you find alternative suppliers with similar products to restore your products. If you have any questions, please feel free to reach out to us via our in-app chat or at [email protected] so we can assist you directly.

Hi there, We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.

Hi there, We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe. Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources. Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team. If you have any questions, please do not hesitate to contact us via in-app chat or at [email protected].

Hola, sentimos mucho que tu experiencia no haya sido la esperada y agradecemos que la compartas. Queremos aclarar que la disponibilidad de stock, los países de envío y los datos del producto que proporciona el proveedor pueden verse antes de importar los productos. En cuanto a los precios, estos se actualizan automáticamente al ejecutar la sincronización, mientras que otros datos requieren una actualización manual. Sobre la promoción de 1 USD, esta es válida hasta un cambio de plan, tal como se indica en la política aceptada al suscribirse, por lo que no es posible reactivarla después. Si lo deseas, nuestro equipo de soporte puede ayudarte directamente a través del chat dentro de la app.