Syncee Premium AI Dropshipping

Hi there, We are sorry to hear about your experience. Syncee’s features function according to our descriptions. However, there may have been some misunderstanding regarding certain options, as the feature you mentioned as no longer being available was not previously part of our system. We are always here to help and would be happy to clarify how our features work. If you have any further questions, please feel free to reach out to us via in-app chat so we can assist you directly.

Hi there, We are sorry to hear about your experience. Order fulfillment and supplier communication are handled directly by the supplier, and in your case the fulfillment was still within the stated processing timeframe. Syncee is a paid service, with plans based on the number of products and available features, and this information is shown when selecting a plan. Automatic stock synchronization is included in paid plans, as it requires continuous system resources. Syncee works within Shopify’s technical limits regarding speed. Improving platform performance and maintaining reliable suppliers are top priorities for our team. If you have any questions, please do not hesitate to contact us via in-app chat or at [email protected].

Hola, sentimos mucho que tu experiencia no haya sido la esperada y agradecemos que la compartas. Queremos aclarar que la disponibilidad de stock, los países de envío y los datos del producto que proporciona el proveedor pueden verse antes de importar los productos. En cuanto a los precios, estos se actualizan automáticamente al ejecutar la sincronización, mientras que otros datos requieren una actualización manual. Sobre la promoción de 1 USD, esta es válida hasta un cambio de plan, tal como se indica en la política aceptada al suscribirse, por lo que no es posible reactivarla después. Si lo deseas, nuestro equipo de soporte puede ayudarte directamente a través del chat dentro de la app.

Bonjour, Nous sommes désolés d'apprendre cette mésaventure. Veuillez noter que tous les abonnements et frais sont gérés directement par le système de facturation de Shopify. Malheureusement, nous ne sommes pas en mesure d'effectuer des remboursements. De plus, nous n'avons reçu aucun message ni aucune demande d'assistance de votre part. Si vous avez des questions concernant les abonnements ou le fonctionnement de notre application, notre équipe se fera un plaisir de vous aider via le chat intégré à l'application. N'hésitez pas à nous contacter à l'avenir.

Hi there, We are sorry to hear about your experience. According to Syncee’s refund policy approved during the subscription process, refunds were unfortunately not eligible in your case. After the promotional $1 first month period ends, the subscription automatically continues at the full plan price unless canceled beforehand. It is the responsibility of the account holder to monitor subscriptions and cancel on time if needed. Our team is always available via the in-app chat to provide guidance on managing your subscription or answer any questions.

Hi there, Thank you for sharing your feedback, we are sorry to hear about your experience. We would like to clarify that Syncee itself should not slow down an online store. We also couldn’t find any previous support request from you regarding performance issues, so unfortunately we didn’t have the opportunity to investigate or assist. Our goal is to provide a smooth and reliable experience, and we are always here to help. If you are open to it, please contact our support team via [email protected] so we can look into this together.

Hi there, We are sorry to read about your experience. To stop future charges, the app subscription must be canceled in your admin. Contacting support alone does not automatically end an active subscription. We regret that the app did not feel relevant to your brand. If you need further help our team is always ready to answer your questions via the in-app chat or [email protected].

Hi there, We are sorry for the frustration this situation caused and understand how disappointing it is when an order can’t be fulfilled as expected. Order fulfillment depends on the supplier’s shipping coverage, which can vary by product and destination. Before listing or ordering a product, it’s important to check whether the supplier ships to your target country, as not all products support all destinations. If you would like help reviewing shipping settings or finding suppliers that ship to your market, our support team is available and happy to assist via the in-app chat or at [email protected].

Hallo, es tut uns sehr leid, von Ihrer Erfahrung zu hören. Ihr Feedback ist uns sehr wichtig, und wir danken Ihnen, dass Sie sich an uns gewandt haben. Wir konnten keine frühere Nachricht von Ihnen finden, aber unser Team hat sich bereits mit Ihnen in Verbindung gesetzt, um Ihnen bei allen technischen Fragen zu helfen. Zur Klarstellung: Syncee verfügt über einen vollständigen Kategoriefilter in der Produktsuche, und uns ist kein Fehler bekannt, der zum Verschwinden von Barcodes führt. Wir würden uns freuen, wenn Sie uns weitere Details dazu per E-Mail zukommen lassen könnten, damit wir Ihnen weiterhelfen können. Wir bei Syncee arbeiten stets daran, unseren Nutzern ein möglichst reibungsloses Erlebnis zu bieten. Wenn Sie weitere Unterstützung benötigen, können Sie uns jederzeit über den In-App-Chat oder per E-Mail an [email protected] erreichen.

Hola, Lamentamos lo ocurrido. Los planes y tarifas de Syncee se muestran antes de la activación, incluidos los periodos promocionales, y una vez que finaliza una promoción, el plan seleccionado continúa con su precio estándar, a menos que se cancele previamente. Si desea obtener más información sobre precios, planes o gestión de suscripciones, nuestro equipo de asistencia está a su disposición para ayudarle a través del chat de la aplicación o en [email protected].

Hi there, We are sorry to read about your experience. Subscriptions can only be managed by the store owner, and Syncee does not have the ability to activate or re-activate any subscription. All charges must be confirmed by the account holder through Shopify’s checkout system. According to the account records, the subscription was only canceled on October 20th, which is why the charge was applied for the following billing period. If you need guidance on managing your subscription or reviewing billing dates, our support team is always available via the in-app chat or at [email protected].

Hi there, We are sorry to read about your experience. All subscription charges are managed by the account holder, and Syncee does not have the ability to activate or re-activate subscriptions on anyone’s behalf. Each charge must be confirmed through Shopify’s checkout system. According to the account activity, multiple subscriptions were selected and managed over several days, and there were multiple installations and uninstallations, which led to the charges. Our policy needs to be accepted when subscribing which shows all the important details on how the promotion, charges and refund works. Our support team is always happy to help via the in-app chat or at [email protected] if you have any questions.

Hola, Lamentamos las dificultades que ha tenido. Syncee está totalmente traducido a varios idiomas, incluido el español, y puede seleccionar su idioma preferido en la configuración de la aplicación. El número de productos que se muestran por página puede variar en función del tamaño de la pantalla, y también puede navegar por las tiendas de los proveedores para ver y cargar productos de forma masiva. En cuanto a los resultados de búsqueda, le recomendamos que realice una búsqueda global en lugar de dentro de una categoría específica para ver todos los productos relevantes. Si realiza una búsqueda global (fuera de las categorías), aparecerán las tijeras de podar correctas. Lo hemos probado y le adjuntamos una captura de pantalla en nuestro mensaje. Todos los productos de Syncee provienen de proveedores verificados y se clasifican para mostrar las opciones más relevantes para su región. Si tiene alguna pregunta o necesita ayuda para utilizar la aplicación, nuestro equipo de asistencia estará encantado de ayudarle a través del chat de la aplicación o en [email protected].

Hi there, We are sorry to hear about your experience. Based on our records, the suppliers you used for importing products work with warehouses in France and are located there so should be able to ship to your desired location. If you would like to share more details with our support team and need further help, please do not hesitate to reach out ot us via the in-app chat or at [email protected] so we can guide your further.

Hi there, We are sorry to hear about your experience. Account upgrades and charges can only occur through actions taken within the account by the online store owners themselves. Subscriptions do not and cannot start automatically by the app. You can read more details in our Refund Policy which you need to accept when subscribing to a plan. For any questions, our support team can provide assistance through the in-app chat or at [email protected].