Syncee Collective Dropshipping

We’re sorry to hear that your experience didn’t meet your expectations. Our goal is to provide a seamless selling experience for all our customers. We saw that you only used our app less than 1 hour, but sure we understand that it may take some time to familiarize yourself with Syncee's features and functionality. We've recently implemented significant performance updates to our catalog and search functions to address your concerns, it's important to note that the platform's effectiveness can be greatly enhanced with continued use. Regarding shipping fees and product pricing, please note that Syncee works with a diverse range of suppliers, each with their own pricing and shipping policies. We encourage users to explore and compare different suppliers to find the best fit for their business. While some suppliers offer competitive rates, shipping costs can vary based on factors like product weight, size, and distance. We also strive to offer a broad product selection. We hope to have the opportunity to improve your perception of Syncee and look forward to serving you better in the future. We encourage you to give Syncee another chance and explore its features more thoroughly. Please also note, our support is free, so you can chat with our support team and they can suggest supplier or help you about our features too.

Halo, Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass unsere App nicht Ihren Erwartungen entsprochen hat. Wir verstehen, dass es frustrierend sein kann, wenn die App nicht alle spezifischen Anforderungen erfüllt, wie z.B. das Importieren von Produkten als Entwurf. Leider unterstützen wir derzeit nur das Importieren von Produkten als unveröffentlicht oder veröffentlicht, aber nicht als Entwurf. Bezüglich der Lieferanten möchten wir betonen, dass wir kontinuierlich daran arbeiten, die Qualität und Vertrauenswürdigkeit unserer Partner zu gewährleisten. Wir haben Ihr Anliegen ernst genommen und sind gerne bereit, alternative Lieferanten vorzuschlagen, die besser zu Ihren Anforderungen passen. Wir hoffen, dass Sie sich diese Optionen anschauen werden. Wir schätzen Ihr Feedback und bedauern, dass unsere App für Ihre Bedürfnisse nicht die richtige Lösung war. Wenn Sie weitere Fragen oder Anliegen haben, stehen wir Ihnen gerne zur Verfügung.

Hi there, We’re sorry to hear about your experience, nevertheless please let us clarify a few points. 1. We offer a free plan where you can explore the platform, as well as a 14-day trial on our monthly plans to help you decide if Syncee is right for you. The yearly subscription comes with a significant discount but doesn’t include a trial, which is clearly stated upfront. 2. Our support team followed the proper escalation process, and your case was evaluated by a dedicated finance team. It wasn’t a matter of passing your issue between friends. 3. Since you subscribed and accepted our policies, your request for a refund was rejected. This decision was made because you actively used the app, and the products are still available in your store. 4. Our suppliers are vetted and monitored regularly, but we can’t control their communication. However, when issues are reported, we investigate and take necessary actions. In case of any further questions, please reach out to our support team via chat or email.

Hi there, We appreciate you taking the time to share your feedback. We understand your frustration. As our support team already shared, we want to clarify that our refund policy was clearly outlined before your subscription, stating that there’s no free trial or refund for annual plans. A 14-day free trial is only available for monthly subscriptions which information is also accessible within our application. We apologize for any confusion or inconvenience. If you have any further questions, please do not hesitate to contact our friendly support team directly for personalized assistance.

Hi there, We're sorry to hear about your experience. It seems there was a misunderstanding with the trial and refund on another platform, not with your Shopify store. If you have any further questions, please contact our customer support via in-app chat or email.

Hi there, We are sorry to read your review. Please contact our support team so we can investigate it further for you, and help you find suitable suppliers, or take those up with the business development team that you saw do not dropship to your location. We have plenty of pet suppliers and would like to check what you experienced more thoroughly. Our support team would be more than happy to help you.

Hi there, We would like to kindly advice you to reach out to our friendly customer support team via in-app chat or email. We would be more than happy to answer your questions about how our app works.

Hi there, We’re sorry to hear that our app didn’t meet your expectations. We also regret that our supplier selection did not meet your store's needs. We strive to provide a comprehensive platform and will take your feedback into account for future improvements. Please know that the selection of suppliers is growing daily, so stay tuned for more upcoming brands in your niche. In case of any questions, do not hesitate to reach out to our support team via in-app chat or email. We are here for you.

Hi there, We are sorry to read your review. Please do not hesitate to reach out to our customer support team via [email protected] if you have any questions about our application. We are always here for you.

Hi there, We were sorry to see your review. Please, if you have any questions about our application, do not hesitate to reach out to us via in-app chat or email at [email protected]. Our friendly support team would be more than happy to answer your questions.

Hola , Lamentamos leer tu comentario. Entendemos tu frustración, sin embargo, permítenos resaltar que nuestra prueba gratuita dura 14 días, y para evitar cargos, la cancelación antes de que termine es necesaria en base a la información mostrada en nuestra plataforma. El cargo que ha tenido refleja su uso continuado más allá de la prueba gratuita. Si usted tiene alguna pregunta acerca de Syncee, por favor no dude en ponerse en contacto con nuestro equipo de soporte a través de in-app chat o correo electrónico. Nuestro comprometido equipo de asistencia está siempre a su disposición para ofrecerle un servicio de atención al cliente excepcional. Si necesita ayuda para encontrar socios proveedores para su nicho de producto, también estamos aquí para usted.

Hi there, We are sorry to read your review. We understand that cost is important, and we want to ensure you get the most value out of our app. We offer a 14-day free trial so you can try all the features and see if Syncee is a good fit for your needs. We'd be happy to chat and see if we can answer any questions or demonstrate how our app can help you achieve your goals. Please do not hesitate to reach out to our customer support team via in-app chat or email. We are here for you.

Hi there, Thank you for your review. We are happy you enjoy using our platform. Thank you for being a member of our community!

Hi there, We're genuinely sorry to hear about the challenges you faced. We would be more than happy to help you get a better understanding of Syncee. Please reach out to our customer support team via in-app chat or email, so we can help you using our application. Please know that we have a free Starter plan that can be used without adding a card. This plan is perfect for browsing among millions of ready-to-sell products, and it also allows you to collect the products you love and create catalogs. We have a 14-day free trial as well that allows you to upload products to your online store and decide whether Syncee is the ideal pick for your business. In case of any questions, please do not hesitate to reach out to us. We are here for you.

Hi there, We are sorry to read your review. Please note that our application has a free plan which can be used to browse our Marketplace and prepare catalogs in order to have them ready before subscribing. When a store installs Syncee, the store gets this Starter plan as the default plan which is totally free and has no time limitation. The store owner can decide to subscribe at any time if they want to upload and manage products. You were using Syncee's free trial that allows you access to our subscription plan that adds the possibility to upload products from Syncee to the store and manage them until the subscription is cancelled. Syncee uploaded products from our system and managed these products properly until when our app was uninstalled. The uninstall process stopped the recurring app charge and in the next billing period this store will not be charged for the subscription, but for this period the charge was accepted when subscribing. Please note that upon subscribing, the Refund and Cancellation policy is accepted, where it is clearly stated that after the free trial or from our annual plans, we do not offer refunds. The chosen plan can be used to its full functionalities until the end of the subscribed billing period. Our app has free support, we can be reached in our in-app chat or via email if there are any questions or any help is needed to manage products on your store with our app.

Hi there, We are sorry to read your review. We would like to kindly ask you to reach out to our customer support team via in-app chat or email and share more details about what did not meet your expectations. We are eager to help you use Syncee and get familiar with our application.

Hi there, We appreciate your feedback. Please let us bring it to your attention that Syncee offers several plans based on how many products you would like to upload to your online store to sell. Any business can pick the plan that is ideal for their business needs. Please let us recommend our Business plan which allows you to upload 10,000 products to your store, or our Plus plan which allows you to upload 50,000 products to your store. Furthermore, please let us also highlight that Syncee specializes in keeping products continuously up-to-date. The plan you pick allows you to manage that amount of products in total, and not "yearly". With Syncee, automated order data synchronization is also available besides other helpful features like product pricing and more. If you have any questions about our plans or our application, please do not hesitate to reach out to us. We would be more than happy to help you.

Hi there, We are sorry to read your review. We understand your frustration and we are sorry about any inconvenience you've experienced. Please note, that Syncee is an application helping retailers and suppliers connect, and we help with the product data uploads and updates to your online store. It is the supplier who is responsible for any shipping-related questions and issues, and that is why we recommend reaching out directly to the supplier regarding your orders. We would also like to highligh that during the holiday season, shipping times may vary. We value your business and were always here for you anytime you needed assistance, and we will also always be there to help you with any questions arises. If you need further assistance or have additional concerns, please don't hesitate to contact us. We strive to provide the best service possible and appreciate your understanding.

Hi there, We are genuinely sorry to see your rating. We would like to kindly ask you to reach out to our customer support team to specify what difficulties you encountered. You have spent only a few minutes with our application, and we are eager to help you get a better understanding of Syncee and answer your questions. We appreciate your feedback and hope to earn a second chance from you.