Potilo review for Syncee Premium AI Dropshipping
Aug. 7, 2025
No warning before full charge – lost €87.57 without notice! I started with Syncee’s 3-day free trial, followed by a promotional first month for $1, which was fine. However, after that month ended, I received no warning or reminder that the full subscription price was about to be charged. To my surprise, I was automatically billed €87.57 for the next billing cycle without any notification. I hadn’t used any paid features beyond the initial testing phase and uninstalled the app as soon as I saw the charge. I contacted Syncee support and explained the situation, but they refused to issue a refund — even though I never intended to continue with the paid plan and didn’t use the service. This kind of billing practice is highly disappointing. At the very least, I expected an email reminder before such a significant charge. I strongly urge Syncee to improve communication and transparency around trial and promotional plans. Be careful: if you forget the end date of your $1 promo month, you might be charged nearly €90 without warning.
Hi there, We are sorry to hear about your experience. Syncee informs merchants about its policy more places including the process of subscribing where they need to approve policies as well. Subscription charges and billing cycles can later also be reviewed both in your Shopify Billing menu and in your Syncee account in the Billing menu. The billing date and cycle end are visible there, allowing stores to monitor when the next charge will occur. You can read more details in our Refund Policy. If you have any questions or need guidance on managing your subscription, our support team is always available via the in-app chat or at [email protected].
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