avyanaa.com review for Syncee Collective Dropshipping
Feb. 17, 2022
Last night I asked syncee for help regarding Shopho.Co (Shopho, in syncee) a supplier of theirs that resulted in me losing tons of business, they asked me to delete my review here first, since the team can only help me post that. Their team is great, no doubt! The only trouble is Syncees inventory management, lack of vetting of suppliers, sometimes payment trouble and resolution if a supplier harasses or insults you! I had to cancel an order of 15 products due to inventory issues between syncee and the supplier. While syncee shows 11 products, the supplier claims the product was discontinued sometime back. Initially I had trouble paying for my order, syncee helped, I managed to pay. Post paying for my order, I reached out to the supplier (Shopho) over WhatsApp who told me that the product is out of stock and has been for ages. I asking for a refund, the supplier said “haha” and I had to raise a dispute over PayPal. After this the supplier resorted to harassing me over WhatsApp and name calling. I had reported this to syncee, they are ok with such behaviour and do not ban such suppliers from their platform. They don’t even have a policy in place for such behaviour. It’s a shame that such suppliers will only bring their business down considerably. Syncee is full of glitches that result in loss of business. They don’t have a vetting process for suppliers, they don’t display authentic numbers of products available with the supplier and somehow let the supplier cancel after payment goes through. The supplier said he didn’t feel like dealing with my order - resulting in a big loss of clients. Ps; when I asked ShopHo for my money back I got a “haha” and the following day this person hurled abused over WhatsApp! Incredibly unprofessional!
We are deeply sorry you had such an experience with your supplier. Please let us highlight that we did our best to help you with any questions or issues you had. Please note that while we do keep our users' best interest at heart, we provide the technical link between the suppliers and retailers. We synchronize the product data directly from the supplier, and the products in question were in stock at the supplier. Thus, the issue was NOT with Syncee's inventory management. Furthermore, we do not take part in the trading process, nor the communication between the interested parties as it is your responsibility to communicate any issues in a civilized manner without any type of disrespectful expressions to the others. We at Syncee stand by our policies that the communication should be handled with respect and we do ask everyone to do so as well. We have sent an email to the supplier and you in which we asked for the communication be polite and relevant. Also, we do have a serious vetting process for suppliers, and we are not okay with disrespectful behaviour. Regarding our further decisions, we will keep your concerns in mind. Once again, we apologise for the issue you had with your supplier.
