Syncee for Suppliers
The reviews are overwhelmingly positive, with many merchants praising the app’s ease of setup, straightforward Shopify integration, and especially the quality of customer support. Support agents are frequently described as fast, friendly, knowledgeable, and highly responsive, with several reviewers naming specific team members for helping them get onboarded, resolve issues, and configure their catalogs quickly. Many suppliers also value the platform for helping them connect with retailers and expand their reach, and some note that the interface and product management tools are user-friendly and efficient. The negative feedback is more limited but points to a few recurring frustrations. Some reviewers feel the approval process is too strict or opaque, saying they were rejected despite meeting supplier requirements or that the app “never approves” them. Others mention bugs, awkward processes, limited retailer fit, or missing functionality such as better pricing separation, shipping-zone controls, or the ability to fully delete products. A small number of reviews also criticize retailer quality or complain about communication problems when trying to get help. Overall, the app is seen as strong on support and onboarding, but with room to improve workflow flexibility and marketplace quality.
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I think a merchant that has not connected or sold anything through your catalogue should not be able to rate your store, because it makes no sense to me. They comment on things they know nothing about and give you a bad score with no experience. It needs to be a requirement that they have gone through with at least one sale. Also, some merchants expect, for example, customised packaging but don't want to pay for it, so I think they are buying into an idea that they can just open a shop and will have no cost. Maybe do a small manual to people starting a store so they know that there are costs even if they are lower?
Hi there, Thank you for sharing your feedback! If you come across a review on our platform that you believe is unfair or does not reflect a genuine experience, please feel free to report it. Our team will be happy to look into it and review the situation. If you have any further questions or suggestions, please do not hesitate to contact us via our in-app chat or at [email protected]. Our team is always happy to help.
We heard good things about this app so we decided to install it because we're looking for retailers to sell our own brand of products on their websites. We meet all the requirements of being a supplier but yet they still rejected us. We are a national company that sells nail products and have been doing it for several years. What a shame!
Hi there, We are sorry to see your review. After looking into your application history, we found that the previous removal and reinstallation of the app had affected your supplier application status. Our team has since updated your application back to pending status, so you can continue with the setup process. One of our colleagues has also reached out to you directly with more information and guidance on the remaining steps. We encourage you to reply to their message if you have any questions or need further assistance. Our team is always happy to help.
Excelente experiencia con Syncee for Suppliers. El equipo de soporte nos ha ayudado con todas las dudas que hemos tenido, e incluso resolvieron rápidamente una incidencia con las opiniones de minoristas en nuestro perfil de proveedor. Muy recomendable para proveedores que quieren vender a través de dropshipping.
¡Hola! ¡Muchas gracias por tu valoración positiva y por recomendarnos! Nos alegra saber que estás satisfecho con Syncee y que nuestro equipo de soporte ha podido ayudarte siempre que lo has necesitado. Agradecemos mucho tus amables palabras. Si tienes alguna pregunta en el futuro, no dudes en contactarnos a través del chat de la aplicación o en [email protected]. ¡Nuestro equipo estará encantado de ayudarte!
Support team is very responsive
Hi there, Thank you so much for your positive review! We are glad to hear that you are happy with our support team. Providing quick and reliable assistance to our users is very important to us. If you need any further help, please do not hesitate to contact us via our in-app chat. Our team is always happy to assist.
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