Syncee for Suppliers

Bonjour, Nous sommes désolés d'apprendre votre avis. Tout d'abord, nous tenons à préciser que vous avez utilisé une autre application de notre marque. Ensuite, nous tenons à vous rassurer : notre équipe est toujours disponible par chat et par e-mail, et nous avons répondu à tous vos messages, tant par e-mail que par chat intégré à l'application, chaque fois que vous nous avez contactés. Après avoir pris connaissance de votre avis, nous vous avons contacté. N'hésitez pas à nous recontacter afin que nous puissions répondre à vos questions. Nous vous remercions pour vos commentaires.

Hi there, We are sorry to hear about your experience, and we would love to look into it together. We haven't received any message from you regarding this question, so please reach out to us directly so we can help. Please note that, as Shopify is a global community, many new retailers are joining every day, so it is natural that some of them are still at the beginning of their journey. However, there is a built-in solution for this in our app. Syncee offers an approval feature that allows suppliers to check and approve retailers before they can start selling your products. This means that retailers must first send an approval request, and you can choose which ones you want to work with. There are different types of retailers in our system. Some already have an established online store and are looking for new products to expand their catalog. Others are in the process of building their store and are currently browsing for products. And there are also new store owners who have just started exploring dropshipping opportunities. Syncee is a marketplace where any online store - new or existing - can find and sell products from various suppliers. Because of this, both beginner and experienced retailers are present in the app. We would really appreciate the chance to discuss your experience further and help you make the most out of the platform. Please don't hesitate to contact us directly via [email protected], we are here and happy to help.

Hi there, We are sorry to hear about your disappointment. We would like to clarify that your application was not rejected because of an unresolved issue or lack of support, but rather because your store did not meet our supplier approval requirements. Our supplier application review process follows strict criteria to ensure compliance across our marketplace. You can find the detailed guideline in our Help Center. We truly appreciate the time you took to apply and understand your concerns. While we were unable to approve your application on this occasion, we wish you the best in your business journey.

Hi there, We're sorry to hear about your experience. Please reach out to our dedicated customer support team and we will be happy to help you with advice on how you can reach more potential partners with your products. We hope we can continue working together in the future.

Hi there, We appreciate your feedback and apologize for any inconvenience you may have experienced. We would like to highlight that you reached out to our support team as a one-time occasion, and we did our best to address your inquiries. We regret that the way of collaboration you sought isn't within our supplier framework. After your uninstallation, we offered insights into potential collaboration, but unfortunately, received no response. If you have any further questions or concerns, please feel free to reach out to our support team. We are here to assist you.

We are sorry to read your review. Please let us refer back to our correspondence where we kindly asked you why you think your account has not been approved. Your Syncee account is up and running and your products are available on Syncee Marketplace. If you log in to your Syncee account, you can check the products that have been synchronized from your online store, in the My Products menu. We have gotten in touch with you again, and we would like to kindly ask you to reply to our message so we can get a better understanding of what you experienced. Our team is here to help you.