Syncee for Suppliers
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I think a merchant that has not connected or sold anything through your catalogue should not be able to rate your store, because it makes no sense to me. They comment on things they know nothing about and give you a bad score with no experience. It needs to be a requirement that they have gone through with at least one sale. Also, some merchants expect, for example, customised packaging but don't want to pay for it, so I think they are buying into an idea that they can just open a shop and will have no cost. Maybe do a small manual to people starting a store so they know that there are costs even if they are lower?
Hi there, Thank you for sharing your feedback! If you come across a review on our platform that you believe is unfair or does not reflect a genuine experience, please feel free to report it. Our team will be happy to look into it and review the situation. If you have any further questions or suggestions, please do not hesitate to contact us via our in-app chat or at [email protected]. Our team is always happy to help.
We heard good things about this app so we decided to install it because we're looking for retailers to sell our own brand of products on their websites. We meet all the requirements of being a supplier but yet they still rejected us. We are a national company that sells nail products and have been doing it for several years. What a shame!
Hi there, We are sorry to see your review. After looking into your application history, we found that the previous removal and reinstallation of the app had affected your supplier application status. Our team has since updated your application back to pending status, so you can continue with the setup process. One of our colleagues has also reached out to you directly with more information and guidance on the remaining steps. We encourage you to reply to their message if you have any questions or need further assistance. Our team is always happy to help.
Excelente experiencia con Syncee for Suppliers. El equipo de soporte nos ha ayudado con todas las dudas que hemos tenido, e incluso resolvieron rápidamente una incidencia con las opiniones de minoristas en nuestro perfil de proveedor. Muy recomendable para proveedores que quieren vender a través de dropshipping.
¡Hola! ¡Muchas gracias por tu valoración positiva y por recomendarnos! Nos alegra saber que estás satisfecho con Syncee y que nuestro equipo de soporte ha podido ayudarte siempre que lo has necesitado. Agradecemos mucho tus amables palabras. Si tienes alguna pregunta en el futuro, no dudes en contactarnos a través del chat de la aplicación o en [email protected]. ¡Nuestro equipo estará encantado de ayudarte!
Support team is very responsive
Hi there, Thank you so much for your positive review! We are glad to hear that you are happy with our support team. Providing quick and reliable assistance to our users is very important to us. If you need any further help, please do not hesitate to contact us via our in-app chat. Our team is always happy to assist.
Syncee is a great platform for suppliers looking to connect with retailers and dropshippers. The app is easy to use, and the customer support is excellent. Special thanks to Judit for her professional, friendly, and helpful assistance throughout the setup process. Highly recommended!
Hi there, Thank you so much for your positive review! We are delighted to hear that you find Syncee easy to use and that our team was able to provide the support you needed. We truly appreciate your kind words! If you have any questions in the future, please do not hesitate to contact us via our in-app chat or at [email protected]. Our team is always happy to help.
Excellent Customer Service. Just got listed so we shall see well the app works. I have a limited amount of product so I'm looking more for exposure. As a person who is not that technical I found a few issues that could be updated. First there wasn't a way to distinguish prices for a drop shipper and a wholesaler. With the US postal service raising rates every few months and distinguishing now between urban and rural areas, one never knows exactly how much shipping will really be and Syncee's interface doesn't have the capability of separating out by zip code and tying the rates to zip codes or zones. So adjust accordingly. Once an order comes through, I will evaluate and adjust. Like the feature that I can reach out to potential stores. Looking forward to more exposure.
Hi there, Thank you for your positive review! We appreciate you taking the time to share your experience and suggestions with us. Your feedback is important to us, and we are happy to hear that you have had a good experience with our support team. If you have any questions, please feel free to contact us via our in-app chat or at [email protected]. Our team is always happy to help.
Really Great support from these guys, especially Judit who is always really quick to respond and really helpful if we encounter an issue or need support in any way.
Hi there, Thank you for your positive review! We are delighted to hear that you have had such a good experience with our support team. If you need any assistance in the future, please do not hesitate to contact us via our in-app chat. Our team is always happy to help.
It didn't offer the kind of retailers I'm looking for sorry otherwise the app is great.
Hi there, We are sorry to see your review. As we have not received any messages from you, we have not yet had the opportunity to understand what may have led to your experience. Our team has reached out to you directly, and we hope to hear back from you so we can learn more about the situation and see how we can help. If you have any questions, please do not hesitate to contact us via our in-app chat or at [email protected]. Our support team is always happy to help.
Very responsive and solutions to problem immediately. Very happy.
Hi there, Thank you so much for your positive review! We are delighted to hear that you had a great experience with our support team. If you need any assistance in the future, please do not hesitate to contact us via our in-app chat. Our support team is always happy to help.
I’m very happy with Syncee and especially with the customer support. A special thank you to Judit for her fast and helpful support! She responded very quickly and resolved my issue immediately and efficiently. The app itself is also great and works very well for my needs. I’m very satisfied with both the app and the support. Highly recommended!
Hi there, Thank you so much for your positive review! We are delighted to hear that you are happy with Syncee and that you had such a positive experience with our support team. Providing quick and helpful assistance to our users is very important to us. If you need any assistance in the future, please do not hesitate to contact us via our in-app chat. Our support team is always happy to help.
lots of buggy stuff and processes
Hi there, We are sorry to read your review. It seems there may have been some confusion around the situation. Our team has also reached out to you directly to help clarify the situation. Providing quick and helpful support is very important to us, and our team has always responded promptly whenever you reached out. If you have any further questions, please do not hesitate to contact us via our in-app chat or at [email protected]. We are always here for you.
never approves you
Hi there, We are sorry to see your review. Please note that applications are reviewed based on our requirements, and unfortunately, your application did not meet the necessary criteria for approval. Our team has also reached out to you directly with further information regarding your application. If you have any questions, you can contact us anytime via our in-app chat or at [email protected].
Hi there, We are sorry to see your review. We would like to better understand what led to your experience and see how we can help. Our team has reached out to you directly, and we hope to hear back from you. We are always here to answer your questions. You can also reach us anytime via our in-app chat or at [email protected].
Hi there, We are sorry to see your review. We would like to better understand what led to your experience and see how we can help. Our team has reached out to you directly. If there is anything we can assist you with, we will do our best to find a solution. You can also reach us anytime via our in-app chat or at [email protected].
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