SyncLogic
Overall, the reviews for SyncLogic are strongly positive, with many merchants praising how well the app handles product and inventory syncing across multiple stores. Users frequently describe it as reliable, time-saving, easy to set up, and valuable for drop shipping or expansion-store workflows. A major highlight is the support team: many reviewers specifically mention Shane, Jason, and other support staff as responsive, thorough, patient, and willing to go above and beyond with troubleshooting, custom edits, and even phone or email walkthroughs. Several reviewers say the app works exactly as expected and has helped prevent oversells or reduced manual work significantly. At the same time, there are recurring negative experiences that stand out. Some users report billing problems, including being charged after uninstalling or after what they believed was a free trial, and a few describe difficulty getting refunds or contacting support. Others mention serious concerns about the app changing store data unexpectedly, such as altering product images, removing sales channels, deleting products, or overwriting manually edited fields. A smaller group feels the app lacks certain functionality or control, especially around variant syncing, product templates, and transferring specific data fields like cost, country of origin, or HS codes. In short, the app is widely appreciated for its core syncing capabilities and support, but concerns about billing, data safety, and feature limitations appear repeatedly among dissatisfied users.
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UPDATE: Changing my review from 2 to 5 stars. I originally posted when our product images weren't syncing and I hadn't been able to reach support. Once Jason from SyncLogic support got involved, he went above and beyond to resolve our issues. He restored our missing product images, explained clearly what had caused the problem, and then took the time to review how each of our connections was configured. He found settings that weren't working as intended and made back-end changes that only SyncLogic could make, consolidating our connections so only the right products sync, while keeping our existing tags, URLs, and listings intact. What stood out most was how careful he was. He checked everything before removing anything, flagged a potential problem before acting on it, and laid out a clear plan for our approval. He worked with us over several evenings until everything was right. Our stores are now syncing exactly as they should. Thank you, Jason!
Thank you for the kind words. I'm really glad we could get your product images restored and your connections consolidated so everything syncs the way it should. It was a pleasure working through it with you, and I'm here anytime you need a hand.
I unistalled this app and keep getting charged for it
I'm so sorry this happened to you. This is an issue with how Shopify handles application charges, and it's been this way for years unfortunately. I've issued a refund of that final charge, and the explanation is below. That charge was already pending on your next Shopify bill when you uninstalled, for a period that began before you uninstalled. Shopify always creates these pending charges at the beginning of the billing period, not the end. Shopify doesn't give us a way to revoke it and if your next bill doesn't come for quite some time it sure can look like we're still charging you. We're not still charging you and the Shopify system does enforce that. You revoke permission for us to charge you the moment you uninstall. So that charge was a final charge, and I've issue a full refund of it in this case, which should reach you in a few business days. I hope you'll understand and reconsider this review, which really is a negative on the Shopify app billing system and not a reflection on us. I hope you'll reconsider the review.
good day, i have sent you a mail with some questions i have in order to decide whether to go ahead and use the app. could you please look into my mail, sent from [email protected]? or how can i get in touch with you since i can not seem to find any means to mail or app you. kind regards happytoys.nl UPDATE AFTER 3 DAYS: still havent heard form you, is there a mail adress i can forward my uestions to?
Hi. I can't seem to find any message from happytoys.nl or from any mennovan. The rest of your email address in this review is obscured. I will try sending an email to the account we have for happytoys.nl but it's an info@ address so I'm not sure if it will reach the right inbox. Can you try us again at [email protected]? Update after 3 days: We have tried to reach you on all channels we can determine might work. Please email us at [email protected] if you see this edit. Thank you!
Updated Review I wanted to update my review now that my issue has been resolved. I received a reply from Shane at Oiizes Support, and I’m truly grateful for the clear explanation and the help provided. My store has now been accepted for connection with Synclogic, and I’m currently just waiting for my new supplier to approve the final connection. Although I do wish the supplier approval process moved a bit faster, I’m genuinely thankful for the support I received and the progress made. Because of this, I’m updating my review to 5 stars. Thank you for taking the time to help me get everything back on track.
Thanks so much for updating the review. Glad I could help get you connected. I'll keep an eye on your ticket. Let me know if you need any additional support. - Shane
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