SyncLogic
The reviews for this Shopify App are quite mixed, with a range of 1-star and 5-star ratings. Positive themes in the reviews include excellent customer service, efficient syncing of inventory, and helpful support from the team. Users appreciate the ease of use and the value for money that the app provides. However, there are also negative aspects highlighted, such as issues with billing, lack of control over certain settings, and instances where the app caused disruptions to the store, including deleting products and altering inventory. Some users also mentioned difficulties in reaching out to customer support for assistance.
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I unistalled this app and keep getting charged for it
I'm so sorry this happened to you. This is an issue with how Shopify handles application charges, and it's been this way for years unfortunately. I've issued a refund of that final charge, and the explanation is below. That charge was already pending on your next Shopify bill when you uninstalled, for a period that began before you uninstalled. Shopify always creates these pending charges at the beginning of the billing period, not the end. Shopify doesn't give us a way to revoke it and if your next bill doesn't come for quite some time it sure can look like we're still charging you. We're not still charging you and the Shopify system does enforce that. You revoke permission for us to charge you the moment you uninstall. So that charge was a final charge, and I've issue a full refund of it in this case, which should reach you in a few business days. I hope you'll understand and reconsider this review, which really is a negative on the Shopify app billing system and not a reflection on us. I hope you'll reconsider the review.
good day, i have sent you a mail with some questions i have in order to decide whether to go ahead and use the app. could you please look into my mail, sent from [email protected]? or how can i get in touch with you since i can not seem to find any means to mail or app you. kind regards happytoys.nl UPDATE AFTER 3 DAYS: still havent heard form you, is there a mail adress i can forward my uestions to?
Hi. I can't seem to find any message from happytoys.nl or from any mennovan. The rest of your email address in this review is obscured. I will try sending an email to the account we have for happytoys.nl but it's an info@ address so I'm not sure if it will reach the right inbox. Can you try us again at [email protected]? Update after 3 days: We have tried to reach you on all channels we can determine might work. Please email us at [email protected] if you see this edit. Thank you!
Updated Review I wanted to update my review now that my issue has been resolved. I received a reply from Shane at Oiizes Support, and I’m truly grateful for the clear explanation and the help provided. My store has now been accepted for connection with Synclogic, and I’m currently just waiting for my new supplier to approve the final connection. Although I do wish the supplier approval process moved a bit faster, I’m genuinely thankful for the support I received and the progress made. Because of this, I’m updating my review to 5 stars. Thank you for taking the time to help me get everything back on track.
Thanks so much for updating the review. Glad I could help get you connected. I'll keep an eye on your ticket. Let me know if you need any additional support. - Shane
The efficiency, helpfulness and ease-of-use of this App - for this price - is unfathomable! Running multiple brands across multiple geographic regions with differing Shopify Expansion stores brings with it innumerable challenges... but Syncing Inventory isn't one of them! All thanks to SyncLogic. Definitely could not live without this App in our Tech Stack.
Thanks so much for the kind review. I thrive on knowing we've helped your business. Let us know if we can be of service in any way. - Shane
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