QuickBooks/Xero sync ‑ Synder

March 22, 2023

Update 3/22/23 - Phone support George has been super helpful and went above and beyond to solve the issues at hand. Not just doing his job but genuinely trying to solve problems! Update 7/15/22 - The support experience has deteriorated in the past months. The development team is taking extensive time (est. 1-3 weeks) to fix issues. Before then they were able to fix it within a week. Responses from the support team are generally longer than 24 hours, typically in the 48-72 range. The responses often don't solve the issue at hand and would require follow-up, which extends the already lengthy process. I've been using this app for more than half a year. Functionalities - outstanding. I use shopify payment, PayPal and Quickbooks. The integration is seamless, especially considering that Synder is a third party app and have to work with all these guys to get things right Support - extremely knowledgeable staffs who know the apps in and out and have knowledge on the accounting aspects too. Responsive, efficient and willing to help. I've never seen a support team that's this dedicated. Whenever I point out bugs, their dev team is usually able to resolve it or come up with a fix in the next several months. I wish I could have a dev team like this. Those are not easy fixes. Excellent App that automated our revenue process. Very helpful support as well - responsive and willing to help.

Aug. 16, 2022

I use this app to sync my orders from Shopify to Quickbooks. It helps me save ton of time and make sure i keep track of my finances. I love it!

March 18, 2021

Kiryl explained to me that the transactions sync after the payout to the bank is received. I love this app and it saves us hours of time consuming labour to manually key in orders into quickbooks. Highly recommend.

March 15, 2021

Snyder is a fantastic solution for Bookkeepers and Accountants wanting to properly reconcile e-commerce platforms to Quickbooks Online!

June 9, 2021

After working with several different popular apps, I have determined this is a no-brainer as to the BEST platform. It works so easily and even does the matching process for bank deposits! The price is great and the support is great too (shout out to Kay & Kiryl for their patient help!). As an entrepreneur that is also a bookkeeper, I am happy that this app gets so much manual time off my back.

Feb. 24, 2021

These guys ROCK! The support is dead on. The configurations for different sales channels is not intuitive in some cases, but the support team has always been able to respond and/or fix any issues quickly. I used to book all revenue based on net deposits, now Synder books gross revenue and balances all the expenses associated with each sales channel in a clean easy way per settlement received. We also moved our inventory to QBO - Synder takes the orders made and keeps my QBO inventory as my source of truth for all sales channels. Still working through some issues, but the response has been good and so far, I'm happy we've chosen them.

Feb. 24, 2021

We migrated from Sage50 to QBO and we used snyder to import transactions into QBO and it worked great. I had a question and the chat was fast and Kiryl was able to answer my questions quickly. Great service.

Feb. 18, 2021

Had some trouble setting it up at first, but Tony really came through and the app is exactly what I needed to focus on sales and not stress about accounting.

Feb. 17, 2021

As a food producer who sells direct to consumers on Shopify as well as at farmers markets, we needed a solution to help reconcile online payments through Shopify as well as in-person payments using Square. Our strength is in creating and selling granola, not doing accounting. Synder solved our issues for us, helping us reconcile bank deposits with sales - as well as sorting sales taxes for a number of taxing entities. The Synder support team was great, too, helping us onboard quickly.

Feb. 17, 2021

very happy with this app. makes life really easy when using QBO. and the ladies from the support team are amazing. patient and the have all the answers. thanks Lizzie, Anastasia and Nataly. I recommend using Synder.

Feb. 16, 2021

Thank you Oxy at Synder for your help with my Shopify issue. Thank you for help and speedy response.

Feb. 15, 2021

I was new to the app and Tony was very helpful in getting me all set up with a plan that fit my company's needs. Great customer service

Feb. 4, 2021

I've been using the app for a few months now and it integrates really well with QB! Not only can I have multiple payment accounts automatically sync through Synder, but I also created categorization rules to automatically apply the right labels to each transaction. On top of that, Lizzie from the customer support team is responsive and actually helpful. Would highly recommend for anyone looking to automate their QB more.

Dec. 1, 2020

This app has saved us hours and hours of billable bookkeeper work. With the press of a button, all transactions can be synced to our QuickBooks from Shopify and other payment systems. Support has been phenomenal as well. There was an issue with one of our tax IDs showing incorrectly and they called us to get us to fix it. Highly recommend this app. You won't be disappointed.

Dec. 1, 2020

I use this app to help me to automate energing sales and payment data from Shopify to Quickbooks Online regardless via the payment was from Shopify CC processing or PayPal. The application not only brings over the payment but it also creates a sales receipt in QBO and then I would match the payments to them. It also separates the payment processing fees so I can track that separately. I do see some issues where some products that I sell online get created twice in the product / service list in QBQ that I need to clean up and merge, but not sure if that is a Synder issue or a shopify issue.

Nov. 30, 2020

4 months into using it, I can tell you this app works great syncing the Shopify Store and POS transactions in QuickBooks. I was very impressed not only with their product, but with their top notch support and customer service as well.

Dec. 7, 2021

Have been using Shopify as a business for some years now and we are yet to find a better way of syncing our website transactions with our accounting software, in our case Quickbooks. Customer service is excellent and the app is easy to use. Highly recommend.

Nov. 20, 2020

As our business grew, we found that we needed to move all of our books from a manual method to Quickbooks Online. We reviewed a few products and Synder looked like the one we wanted to try. First off let me say that I went into the usage of the app expecting something easy. And by that I mean, install, it goes, it's done. This app is not "easy" but when you think about it you're connecting Shopify to Quickbooks.. and cross populating a LOT of fields. It's not going to be plug and play. No app is. This will take some time to get set properly, there ARE questions you need to answer and things you need to know about how your books process. That's not an unreasonable request, and I think if you connect Shopify to Quickbooks, and you're not an accountant, you should expect it's gonna take you some time. That being said.... We were able to import an entire year's transactions from shopify into quickbooks. We get payments from shopify and paypal. We also get payments in multiple currencies. Synder was able to handle all of that. It works in the background now because it is set up properly. It works. NOW... here's the gotchas. This is my fault, not Synders. I bought the app, and pre-paid for credits. I clicked through really fast and imported everything... and realized I did it wrong. I just wasted all my pre-paid credits. This would be fine if it was a week of data. But I pulled 12 months in. My credits were gone. This all of a sudden became a very expensive project. I called support and explained the situation. 100% my fault, I'm a dummy, I set it up wrong, I screwed it up. They were kind enough to give me back a good percentage of credits. They didn't have to do that. I have placed a LOT of support calls. Support is online, via chat. They are responsive, fast, accurate, and solve the issues for me. Honestly, it's a really good app. My only warning, as I said... if you are linking shopify to ANY quickbooks account.... don't get an app and just click install and run, thinking it's going to be easy and solve your problems. It's not. No app will do that. It's customizable on purpose. But once you do it.... you're set. A great app. Take the time to do it right. I should also add that the support team has called me to check on me, and most recently Darya called to make sure everything was working properly from my support tickets I've sent in, and for a status and review if I had any feedback on stuff, so they could make the product better. Thank you for checking on us Darya!

Nov. 18, 2020

The app is easy to integrate and info syncs seamlessly with QuickBooks. Darya was super helpful and guided me step by step to set things up. Thank you!!

Nov. 17, 2020

Sync is extremely useful, and live support is a big plus. Kay was extremely helpful in walking me through setup and troubleshooting.