QuickBooks/Xero sync ‑ Synder
Synchronize Shopify store with QuickBooks, Intacct or Xero
Rating
4.7
feedback
271
chart
#831
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April 26, 2024
Be very careful, if you are thinking of using Synder - it could cause more problems than it solves, and can be incredibly unreliable: we've been using Synder for just over a year, to connect Shopify to Xero, as it had a functionality we could not find elsewhere. But in that time we have had 3 or 4 major incidents, where Synder has created massive accounting issues. Often, these issues seems to happen following Synder 'updating' something, presumably from not checking for bugs properly. For example the latest issue saw Synder not create invoices for £4700 of orders, and instead applied the value of these orders as payments on unpaid invoices, so removing over £9000 of sales from our cashflow and accounts; it took me 2 days at the worst possible timing to manually fix the accounts. Or a previous incident, when in trying to fix another issue, their support ended up duplicating a few months worth of certain invoices (not helpful when you use direct debits..). It has basically been horribly unreliable; everything can be working fine for weeks or months, and then all of a sudden some change or perhaps an update occurs and a bug (not that Synder will ever call it what it is) will have been created, and the key question is how log does it take for you to discover, and what havoc will it have caused in the meantime! It often feels like you are Beta testing Synder, and paying for the privilege... And what refund will you get from Synder for the wasted days, the lost income, and the hit to your credibility with your customers, not to mention the stress of having your accounts messed up? Frighteningly little, they will likely offer you a handful of 'sync's' , whilst charging a substantial amount for the app, and rarely parting with a penny of what you have paid. If I knew what I know now, I would have never started using Synder; but you build your systems around the use of such things, and it takes planning and effort to redesign how your business operates. It holds great promise Synder, on paper, but in our experience it has been costly, incredibly unreliable at times, and Synder seems to care little about the effect of bugs on customers.
Thank you for taking the time to share your feedback. We are committed to providing the best user experience through our app, which includes offering various customizable settings. While we strive for all features to function optimally, we understand that issues can arise, and we do work hard to address them promptly. Over the past year, you experienced two incidents — one related to incorrect data recording and another regarding the inability to sync unpaid Shopify orders. We also made sure to communicate with you throughout the process to keep you informed. Regarding the recent incident involving 17 orders, this was caused by a setup error that initially prevented the creation of invoices for unpaid orders. Although we had a workaround ready, invoices were manually added to Xero before we could implement it. I want to assure you that your settings are now correctly configured to ensure seamless integration for future transactions. We apologize for any inconvenience this may have caused you. As you continue to use our app, we hope that you will notice our ongoing improvements and responsiveness, and update your review based on your experience. If you have any further concerns or questions, please do not hesitate to reach out.
April 23, 2024
Synder works pretty well. Sally's service was good. Synder has an amazing support team.
April 22, 2024
The perfect solution to sync Shopify sales into QB Online as a UK-based business. Excellent customer service. Sally took the time to assist me in setting up unique tax codes for varying products in our shop. She was patient, knowledgeable and took the time to ensure I understood each step required to implement the solution.
April 8, 2024
We tried using this app in our Shopify store for over a year but could not get it to sync properly and it has been a nightmare reconciling our books. After many attempts with their tech support, we were forced to find an alternative solution, which is much less expensive and has been working like a charm from the minute we installed it. To add insult to injury, Synder will not reimburse us for the 11 months this year we will not be using their app. What a waste of time and money.
Thank you for sharing your feedback with us. We are sorry to hear about your experience. At Synder, we are deeply committed to providing our users with a seamless experience and dedicated support. Depending on the plan, we offer support through various channels such as email, chat, phone or Zoom, along with a comprehensive knowledge base to assist you every step of the way. Our app is designed to be user-friendly for both setup and ongoing synchronization. We noticed that you were with us for several years, and whenever you had any questions, our team was quick to respond and assist you promptly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to ensure that everything runs smoothly for you.
March 26, 2024
Amazing Experience, the App functionality is beyond expectation and they got a very helpful support team specially my experience with Andrew went exceptionally well
March 15, 2024
My company recently started using Synder to sync our transactions from Shopify to QBO. I encountered some issues along the way while I was getting started, but Synder support has been excellent. James Plummer was a great help and patiently showed me how to get everything syncing properly and running smoothly. I feel very confident using this App now and knowing that help is just a click away.
March 15, 2024
Syncing with Synder is a game changer and makes it a breeze of it automatically doing all the work for you, which saves you alot more time. They offer great support too which Andrew from their team was able sort out an issue in no time. Would recommend this to anyone who runs an ecommerce business.
Feb. 28, 2024
Great app that does everything it should. Fantastic, quick support from James and George.
Feb. 13, 2024
Working with Kay Reel has been a pleasure as well as a great learning experience. He is patient and professional and friendly; I was able to get my issues resolved because of him. Shoutout to Lana, she is also amazing. Thanks Synder !!!
Feb. 5, 2024
Absolutely loving Synder for integrating our Shopify sales into QuickBooks Online (QBO)! The customization level this SAAS software offers is mind-blowing. You can tweak just about anything to ensure your sales data syncs just the way you need it to. And those smart rules? Game-changer. They allow for such precision in how transactions are handled, ensuring everything lines up perfectly in our accounting. The interface is another highlight. It's super intuitive, making navigation a breeze, even for someone who might not be tech-savvy. Yes, I won't lie, the initial setup does require a bit of time and patience. But trust me, it's an investment that pays off massively in the long run. It streamlines everything so smoothly that you'll wonder how you managed your accounts without it. For folks who like to keep a hands-on approach (like me!), the manual sync option is a blessing. It gives you that extra bit of control whenever you feel the need to double-check or adjust things on the fly. And let's talk about the customer service. Fast, efficient, and genuinely helpful. A big shout out to Clarissa, who was an absolute star in guiding us through the setup process and answering every question with such patience and expertise. It's not just about having a great product; the support behind it makes a world of difference, and Synder truly excels in this. If you're on the fence about choosing a syncing solution for your sales and accounting needs, I can't recommend Synder enough. It's transformed how we handle our finances, making everything more organized and significantly less stressful.
Jan. 15, 2024
Syncing information into Qbks Online is a game changer with Synder. Highly recommend.
Jan. 11, 2024
We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.
Jan. 2, 2024
Works great for keeping everything copacetic between Shopify and QuickBooks. Worth the money!
Dec. 28, 2023
Found this app through the app store. Does the job well and as described. Only complaint is the inability to accept multiple currencies with the smaller plan. We sell in both the U.S. and Canadian markets, but don't have enough sales to justify paying the larger monthly fees.
Hello, thank you for choosing Synder and leaving your review. We are glad our app serves your needs. All our plans are tailored based on client feedback to align more closely with diverse business requirements, ensuring that you are not paying for the features you do not use. Our Medium tier, which offers the multicurrency feature, is not only about larger transaction volumes, it is also about valuable tools like instant sync and smart reconciliation that you use everyday to handle your transaction data, as per our records. Recognizing different business scales, we provide not only a yearly discount but also a progressive discount for the annual plan subscribers, which can go up to 10%. For personalized assistance or to discuss the right plan to meet all your needs, please contact us at [email protected]. Our team is eager to find the best solution for you.
Dec. 28, 2023
Best if you're importing from multiple channels and syncing data by each transaction. Pricing may seem high, but assuming you're on multiple channels, it's not bad 'cause other apps charge by each channel, while Synder charge by the total number of transactions.
Dec. 13, 2023
Synder makes integration between Quickbooks and Shopify a no brainer. So stoked to use this powerful program within my E-commerce Art Business.
Dec. 8, 2023
I wanted to say thanks for the support George have given me over past weeks until Synder was properly setup to be integrated to Quickbooks Online. I highly recommend them to anyone looking for quality product and excellent service.
Dec. 5, 2023
So far so good, still learning the features and functions but the app appears to be exactly what we were looking for.