Synder
Synchronize Shopify store with QuickBooks, Intacct or Xero
Rating
4.8
feedback
216
chart
#1,402
All reviews
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May 20, 2024
Sali and the Synder team were incredibly helpful and spent 40-60 min with me asking great questions and helping me identify the sync issues i had. Very appreciative for their customer service and thank you especially to Sali for all her support. Great product and great team!
May 17, 2024
I used Synder as our first bridge from Shopify to QuickBooks, worked great, due to our company moving to QuickBooks Commerce which was unexpectedly retired, we needed a solution to manage our data. After so many failed attempts to move our data, even from QB Online to QB Enterprise, the data would not import. Always failed after hours of wasted time, until we came across the Synder App and their Business Importer/Exporter. Easy quick setup and fast results. Darya from support was spot on during setup, with fast response time! Great app!
May 15, 2024
Synder is great! I use it for both of my e-commerce brands. I highly recommend using it to keep your books organized. The Support is great and Vili was super helpful during our setup call!
May 11, 2024
Let me tell you about Synder and how it’s totally transformed the way I run my business. This app is like having a trusty sidekick for all the nitty-gritty but super important tasks, freeing me up to focus on the fun stuff. With Synder, everything from sales and refunds to fees and shipping is handled smoothly. If you're new to the game, like I was, definitely check out their YouTube channel. Their videos are like treasure maps for navigating the platform. And don't skip the free web demo – it's your chance to get all your burning questions answered before you jump in. Then, take advantage of the 15-day free trial to see the magic for yourself. Before my trial ran out, I knew Synder was the real deal. I splurged on an hour of private screen sharing help, and let me tell you, it was worth every penny. It saved me a ton of headaches and boosted my confidence, especially with confirming all my mappings and fixing some errors on my QuickBooks Desktop. After that, I stuck with Synder for a few more weeks and even scheduled another session to tackle any lingering questions. Huge shoutout to George, my customer service superhero. He was there every step of the way, patient and always ready to help. It was nice to have an assistant assigned to you from day one! Sure, there are other options out there, but Synder is top-notch – and budget-friendly too. And George? He's the real MVP, no contest. Thanks to Synder, running my business has become a breeze, and I couldn't be happier.
May 2, 2024
Synder was a game changer for us. After spending hours troubleshooting other apps, Synder was the solution we needed to connect our Shopify to QBO. It now works seamlessly and was pretty straight forward to implement.
April 26, 2024
Be very careful, if you are thinking of using Synder - it could cause more problems than it solves, and can be incredibly unreliable: we've been using Synder for just over a year, to connect Shopify to Xero, as it had a functionality we could not find elsewhere. But in that time we have had 3 or 4 major incidents, where Synder has created massive accounting issues. Often, these issues seems to happen following Synder 'updating' something, presumably from not checking for bugs properly. For example the latest issue saw Synder not create invoices for £4700 of orders, and instead applied the value of these orders as payments on unpaid invoices, so removing over £9000 of sales from our cashflow and accounts; it took me 2 days at the worst possible timing to manually fix the accounts. Or a previous incident, when in trying to fix another issue, their support ended up duplicating a few months worth of certain invoices (not helpful when you use direct debits..). It has basically been horribly unreliable; everything can be working fine for weeks or months, and then all of a sudden some change or perhaps an update occurs and a bug (not that Synder will ever call it what it is) will have been created, and the key question is how log does it take for you to discover, and what havoc will it have caused in the meantime! It often feels like you are Beta testing Synder, and paying for the privilege... And what refund will you get from Synder for the wasted days, the lost income, and the hit to your credibility with your customers, not to mention the stress of having your accounts messed up? Frighteningly little, they will likely offer you a handful of 'sync's' , whilst charging a substantial amount for the app, and rarely parting with a penny of what you have paid. If I knew what I know now, I would have never started using Synder; but you build your systems around the use of such things, and it takes planning and effort to redesign how your business operates. It holds great promise Synder, on paper, but in our experience it has been costly, incredibly unreliable at times, and Synder seems to care little about the effect of bugs on customers.
Thank you for taking the time to share your feedback. We are committed to providing the best user experience through our app, which includes offering various customizable settings. While we strive for all features to function optimally, we understand that issues can arise, and we do work hard to address them promptly. Over the past year, you experienced two incidents — one related to incorrect data recording and another regarding the inability to sync unpaid Shopify orders. We also made sure to communicate with you throughout the process to keep you informed. Regarding the recent incident involving 17 orders, this was caused by a setup error that initially prevented the creation of invoices for unpaid orders. Although we had a workaround ready, invoices were manually added to Xero before we could implement it. I want to assure you that your settings are now correctly configured to ensure seamless integration for future transactions. We apologize for any inconvenience this may have caused you. As you continue to use our app, we hope that you will notice our ongoing improvements and responsiveness, and update your review based on your experience. If you have any further concerns or questions, please do not hesitate to reach out.
April 23, 2024
Synder works pretty well. Sally's service was good. Synder has an amazing support team.
April 22, 2024
The perfect solution to sync Shopify sales into QB Online as a UK-based business. Excellent customer service. Sally took the time to assist me in setting up unique tax codes for varying products in our shop. She was patient, knowledgeable and took the time to ensure I understood each step required to implement the solution.
April 8, 2024
We tried using this app in our Shopify store for over a year but could not get it to sync properly and it has been a nightmare reconciling our books. After many attempts with their tech support, we were forced to find an alternative solution, which is much less expensive and has been working like a charm from the minute we installed it. To add insult to injury, Synder will not reimburse us for the 11 months this year we will not be using their app. What a waste of time and money.
Thank you for sharing your feedback with us. We are sorry to hear about your experience. At Synder, we are deeply committed to providing our users with a seamless experience and dedicated support. Depending on the plan, we offer support through various channels such as email, chat, phone or Zoom, along with a comprehensive knowledge base to assist you every step of the way. Our app is designed to be user-friendly for both setup and ongoing synchronization. We noticed that you were with us for several years, and whenever you had any questions, our team was quick to respond and assist you promptly. If you have any further questions or concerns, please do not hesitate to reach out to us. We are here to ensure that everything runs smoothly for you.
March 15, 2024
My company recently started using Synder to sync our transactions from Shopify to QBO. I encountered some issues along the way while I was getting started, but Synder support has been excellent. James Plummer was a great help and patiently showed me how to get everything syncing properly and running smoothly. I feel very confident using this App now and knowing that help is just a click away.
March 15, 2024
Syncing with Synder is a game changer and makes it a breeze of it automatically doing all the work for you, which saves you alot more time. They offer great support too which Andrew from their team was able sort out an issue in no time. Would recommend this to anyone who runs an ecommerce business.
Feb. 28, 2024
Great app that does everything it should. Fantastic, quick support from James and George.
Feb. 13, 2024
Working with Kay Reel has been a pleasure as well as a great learning experience. He is patient and professional and friendly; I was able to get my issues resolved because of him. Shoutout to Lana, she is also amazing. Thanks Synder !!!
Jan. 15, 2024
Syncing information into Qbks Online is a game changer with Synder. Highly recommend.
Jan. 11, 2024
We've been using Synder for a couple of years now and find it extremely beneficial for our QBO accounting system. We recently had an issue where our synchronizations stopped working after an update and Marko with Customer Support was able to give me the resolution quickly. Overall, satisfied with the product and the support. George gave us excellent support.
Jan. 2, 2024
Works great for keeping everything copacetic between Shopify and QuickBooks. Worth the money!
Dec. 28, 2023
Found this app through the app store. Does the job well and as described. Only complaint is the inability to accept multiple currencies with the smaller plan. We sell in both the U.S. and Canadian markets, but don't have enough sales to justify paying the larger monthly fees.
Hello, thank you for choosing Synder and leaving your review. We are glad our app serves your needs. All our plans are tailored based on client feedback to align more closely with diverse business requirements, ensuring that you are not paying for the features you do not use. Our Medium tier, which offers the multicurrency feature, is not only about larger transaction volumes, it is also about valuable tools like instant sync and smart reconciliation that you use everyday to handle your transaction data, as per our records. Recognizing different business scales, we provide not only a yearly discount but also a progressive discount for the annual plan subscribers, which can go up to 10%. For personalized assistance or to discuss the right plan to meet all your needs, please contact us at [email protected]. Our team is eager to find the best solution for you.