Rating
4.9
feedback
61
chart
#972
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
2%
-
Less than a month
25%
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Less than a year
61%
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More than a year
10%
Reviews Summary
The reviews for the Tax Rex app are overwhelmingly positive, with users praising the app for simplifying sales tax compliance, providing excellent customer service, and offering an efficient auto-file feature. Many users appreciate the time saved and the ease of use of the app, especially in comparison to other tax services like Avalara and TaxJar. The customer support team is highlighted as responsive, helpful, and proactive in assisting users with their tax filings. Additionally, the auto-file service is mentioned as a valuable feature that streamlines the tax process and saves users significant time and effort. However, there is one negative review that mentions dissatisfaction with the app's approach to California tax reports and the additional cost of the auto-file service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 25, 2024
I would highly recommend someone else. I just got this from their support about their California tax reports not being broken down as they should (schedules A and B) "he tax information from Shopify is same for all the states. Our app generates reports for all the states in a similar manner. We cannot change the report to make it in the format of the Schedules or any other format for any specific states. We get autofile requests from California for several clients. Our team converts the reports genearetd from the app to the very specific format for any state as might be required. They also manualy convert it to schedules A & B for California. Please let us know if you would like to try our Autoifle service so that our team can do the filing for California for next quarter." Basically they don't want you to access reports, they want you to buy their autofile service for $20 PER filing. If you have to file monthly, the price is going to be high. Suggest going somewhere else.
Oct. 10, 2024
These guys take a lot of the pain out of sales tax compliance... as much pain as it's possible to take out of sales tax compliance at least :) The auto file is so simple/good. Excellent, highly responsive support team - an order of magnitude better than TaxJar.
Sept. 27, 2024
I want to make these people cookies I like them so much. We have been with Avalara for about 2 years and just went through a major issue where Avalara filed a number of returns for us incorrectly - it was a nightmare. What made it worse was trying to get a hold of someone in their customer service dept who would actually DO something about it. It took two months (yes two months of back and forth) to learn that they wouldn't correct their mistake unless we paid a tremendous amount of money to correct the filings. I have been with Tax Rex for less than two weeks and they've already corrected over half of the filings, been extremely communicative and clear in those communications. It feels like going from some of the worst customer service I've every had to some of the best. I'm so grateful that Tax Rex exists, is so simple to use, responds promptly to questions, and helps as much as possible. I wish I would have switched over a lot sooner!
Sept. 23, 2024
If you are looking for an easy-to-use tax app with great customer service then this is the app for you. Responses to our questions have been very quick and friendly. We found the app easy to install, easy to monitor nexus thresholds and they have made the option of setting up auto file returns for our required states so easy. So far this had been an excellent app that I would highly recommend.
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