Rating
4.9
feedback
65
chart
#1,054
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
2%
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Less than a month
23%
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Less than a year
62%
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More than a year
11%
Reviews Summary
Tax Rex is a Shopify App that has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its ease of use, efficient tax filing process, and excellent customer service. Many reviewers highlight the time-saving aspect of Tax Rex, mentioning that it streamlines the sales tax compliance process and eliminates the stress of managing tax filings. The auto file feature is particularly appreciated, with users finding it simple and worth the fee. The customer support team is described as responsive, helpful, and knowledgeable, providing clear guidance and assistance with any questions or issues that arise. Overall, users highly recommend Tax Rex for simplifying tax management on Shopify and improving the overall experience of handling sales tax compliance.
Highlights
Rating Breakdown
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All reviews
Dec. 13, 2024
Tax Rex has been very helpful throughout each filing for each state. Whenever there is nuance to our process, Tax Rex is able to adapt. They are responsive in their support and the filings have been seamless. If there are any troubles with the filings, just reach out to Tax Rex's support team for step-by-step instruction. Can't recommend them enough!
Dec. 12, 2024
We are very happy with the service they provide. They are really responsive and helpful when their larger competitors seem to spend all their effort in sales and none in support. We highly recommend Tax Rex.
Oct. 25, 2024
I would highly recommend someone else. I just got this from their support about their California tax reports not being broken down as they should (schedules A and B) "he tax information from Shopify is same for all the states. Our app generates reports for all the states in a similar manner. We cannot change the report to make it in the format of the Schedules or any other format for any specific states. We get autofile requests from California for several clients. Our team converts the reports genearetd from the app to the very specific format for any state as might be required. They also manualy convert it to schedules A & B for California. Please let us know if you would like to try our Autoifle service so that our team can do the filing for California for next quarter." Basically they don't want you to access reports, they want you to buy their autofile service for $20 PER filing. If you have to file monthly, the price is going to be high. Suggest going somewhere else.
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