Tax Rex ‑ Sales Tax Automation
US State sales tax registration, reports & Automated filing
Rating
4.9
feedback
108
chart
#989
All reviews
March 9, 2026
Unprofessional, does not reply to emails, support is nonexistent and they gave us wrong credentials yet can't communicate to fix the issue they created. Do not recommend.
Hello, We’re sorry to hear about your experience and appreciate you bringing this to our attention. For Louisiana registration, the state requires the business owner to log in to the Louisiana tax portal and submit a one-time verification (OTP) as part of the final step of the registration process. Unfortunately, this step must be completed directly by the business through the state portal, and we are unable to complete it on your behalf. From our records, the credentials provided by us in the email are the same credentials that you had entered in our app during the registration process which we used to register with the state. If there is any difficulty logging in, we are happy to help troubleshoot the issue and work with you to get access restored so the registration can be completed. We take support very seriously and would like to resolve this for you as quickly as possible. We have replied to past emails as well. Please reach out to us again at [email protected], and we will prioritize helping you complete the process. Thank you. TaxRex Team
May 27, 2022
Support is terrible. Asked one question which took 5 days to get a reply. Asked a follow up question and 8 days later, no reply. Burned up my entire trial period waiting to get information but cannot make a determination about whether this app meets our needs with such poor support.