All reviews

Rating Breakdown

  • 5
    97% (95 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 99% (96)
Review RSS Feed Review RSS Feed

5 / 5 Share

Nov. 26, 2025

Super easy to work with. Responds to any questions I have in a timely manner.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 21, 2025

Excellent customer support.

Using app

About 2 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 4, 2025

Responsive and effective. Does what it does and well, thank you!

Store

Blood Run Fishing

Using app

11 months

5 / 5 Share

Oct. 22, 2025

I have been using Tax Rex for a couple of years, and I am very happy with the service. I sort of stumbled through setting it up, but they were very helpful, and they have been very responsive every time I have a question or need to speak to them about my taxes.

Using app

Almost 2 years

Total reviews

18

Average rating

4.1

5 / 5 Share

Oct. 22, 2025

Really wonderful customer service. They jump on any issues I have with any state and are super helpful. No way could I deal with all the various sales tax state rules on my own. Love this app and the team behind it.

Using app

Over 1 year

Total reviews

13

Average rating

4.5

5 / 5 Share

Oct. 10, 2025

Tax Rex handles all our USA recording, filing, and remittence. This has saved us a lot of time and has allowed us to focus on more strategic tasks. The team is very responsive when we need to resolve issues or ask questions. We appreciate the Tax Rex partnership very much!

Using app

Almost 2 years

Total reviews

11

Average rating

4.9

5 / 5 Share

Sept. 29, 2025

We have been using Tax Rex for one of our stores for over a year. The setup was straightforward, and the support team guided us when we needed help. Being able to exclude marketplace orders is a big plus for us. We recently added the app to our second store, and the integration was super easy. The support team usually replies within a day or two with helpful answers. Overall, it’s been a really good experience so far.

Using app

Over 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

Very helpful customer support, they respond right away.

Store

Mushie

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Sept. 18, 2025

Using app

About 2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 15, 2025

TaxRex has been great to work with. There is no comparison between them and Avalara who was a diaster for us.

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

Incredible customer service. Communicative, detailed, knowledgeable, thoughtful, and responsible associates. Quick response times (typically 1-2 business days). They have made state registration and the filing and payment of our sales taxes a breeze. What once was a headache for us and our clients is a headache no more. Can't recommend them highly enough for the services they provide.

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 10, 2025

The absolute best customer support! Like real humans, with real knowledge, that respond really fast... every time.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Customer service has been amazing! We had a few glitches, and they were very helpful in getting it all resolved.

Store

VEXAN®

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2025

The Tax Rex team has been on top of absolutely every question I have and have rectified any issues I've had very quickly. I use them for several states to autofile and they are always on top of getting everything filed early and efficiently. So happy with our service!

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 24, 2025

The customer service had been top notch, communication has been legit good . They've taken taxes off my mind and made it easier to run my business . Thank you

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

I've been using Tax Rex for over a year now and it has saved me hours of headache trying to reconsolidate all the tax info (especially county tax) for filing each filing period. This year I decided to file using Tax Rex (instead of just having it report it in Shopify) and they took care of everything, which has been a life + time saver. Their customer support is also very responsive, making this app a must have for any small busines sowner!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2025

Takes all the worry out of filing away. We've been using this app for over a year now and had no issues. Tech support, on the rare occasion that we have needed it, is quick to resolve any issues. Great investment!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2025

I've been using Tax Rex I believe for 2 or 3 years now. I was skeptical at first b/c of such bad experiences in the past with several other services. So I started out only having them manage one or two states in the beginning, but now they manage the majority of states I do work in and I plan to add more when I expand into other states. I highly recommend Tax Rex they also do a good job of communicating via email and are prompt to respond.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

July 15, 2025

Tax Rex has been great. Very responsive to our questions and very helpful dealing with annoying sales tax filings. We highly recommend Tax Rex. Just Wash Stuff

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2025

I switched from Avalara to Tax Rex and OMG what a change! Customer service is way better, they actually respond in a timely fashion and don't sound like robots. Taxes are calculated correctly (unlike Avalara whose calculations were double what they were supposed to be) and they go out of their way to help.

Using app

About 1 year

Total reviews

40

Average rating

3.2