Tax Rex ‑ Sales Tax Automation
US Sales Tax Reports & Filing Automation
Rating
4.8
feedback
75
chart
#970
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March 31, 2025
Essentially useless. I installed it to file my 2024 sales tax, but it did nothing, leading to a late filing and a penalty. It probably shouldn't advertise automatic filing if it can't deliver.
March 31, 2025
The customer service support from TaxRex is top-notch. They are great communicators and very responsive. I also appreciate their knowledge of the ecommerce landscape and user-friendliness of their platform. Their service has been a big help to my small accounting department.
March 11, 2025
Tax Rex has a great responsive team! They have helped us with all our needs in a timely and totally efficient manner! Love Tax Rex and Highly Recommend!
Feb. 13, 2025
Tax Rex takes all the guess work out of tracking and remitting Sales Tax for your Shopify store. We need to remit sales taxes each quarter and used to struggle staying on top of this. Now we don't even have to think about it! Tax Rex tracks the taxes in connection with Shopify Tax and then sends our payment to the state! Badabing.. badaboom!!
Feb. 13, 2025
happy with the service and their team is quick to let me know about any issues with paying each state taxes.
Feb. 5, 2025
We were with Avalara for years. The customers service was impossible, the fees continued to increase and we had a new account rep every six months, making it impossible for any continuity of service. Moving to TaxRex has been a weight off my shoulders. They make the process simple, like it should be. The fees are reasonable and they respond quickly. I wish I would have made the switch earlier. I can now focus on other aspects of our business.
Feb. 1, 2025
they file my state taxes so I dont have to deal with it- its amazing and customer service is very friendly, fast and efficient!
Jan. 17, 2025
This app is great! Has saved me a ton of time and it is very fairly priced. They also have great customer service.
Jan. 14, 2025
Great service, quick communication. They have been able to get me compliant in a week! Love taxrex!!
Dec. 29, 2024
TaxRex has been so helpful with the transition from the previous 3rd party filing service we had been using. Their communications are prompt and clear. The previous service left several of our state accounts a mess and difficult to get into. TaxRex, with their patience and expertise, helped us work through every one of them. I wish we had switched years before! Highly recommend!
Dec. 13, 2024
Tax Rex has been very helpful throughout each filing for each state. Whenever there is nuance to our process, Tax Rex is able to adapt. They are responsive in their support and the filings have been seamless. If there are any troubles with the filings, just reach out to Tax Rex's support team for step-by-step instruction. Can't recommend them enough!
Dec. 12, 2024
We are very happy with the service they provide. They are really responsive and helpful when their larger competitors seem to spend all their effort in sales and none in support. We highly recommend Tax Rex.
Oct. 25, 2024
I would highly recommend someone else. I just got this from their support about their California tax reports not being broken down as they should (schedules A and B) "he tax information from Shopify is same for all the states. Our app generates reports for all the states in a similar manner. We cannot change the report to make it in the format of the Schedules or any other format for any specific states. We get autofile requests from California for several clients. Our team converts the reports genearetd from the app to the very specific format for any state as might be required. They also manualy convert it to schedules A & B for California. Please let us know if you would like to try our Autoifle service so that our team can do the filing for California for next quarter." Basically they don't want you to access reports, they want you to buy their autofile service for $20 PER filing. If you have to file monthly, the price is going to be high. Suggest going somewhere else.
Oct. 10, 2024
These guys take a lot of the pain out of sales tax compliance... as much pain as it's possible to take out of sales tax compliance at least :) The auto file is so simple/good. Excellent, highly responsive support team - an order of magnitude better than TaxJar.
Sept. 27, 2024
I want to make these people cookies I like them so much. We have been with Avalara for about 2 years and just went through a major issue where Avalara filed a number of returns for us incorrectly - it was a nightmare. What made it worse was trying to get a hold of someone in their customer service dept who would actually DO something about it. It took two months (yes two months of back and forth) to learn that they wouldn't correct their mistake unless we paid a tremendous amount of money to correct the filings. I have been with Tax Rex for less than two weeks and they've already corrected over half of the filings, been extremely communicative and clear in those communications. It feels like going from some of the worst customer service I've every had to some of the best. I'm so grateful that Tax Rex exists, is so simple to use, responds promptly to questions, and helps as much as possible. I wish I would have switched over a lot sooner!
Sept. 23, 2024
If you are looking for an easy-to-use tax app with great customer service then this is the app for you. Responses to our questions have been very quick and friendly. We found the app easy to install, easy to monitor nexus thresholds and they have made the option of setting up auto file returns for our required states so easy. So far this had been an excellent app that I would highly recommend.
Sept. 20, 2024
Great app and great support. Flexible enough to automatically ignore certainly order types if you want (Amazon, etc.) and the reporting turned out to be more accurate than the reporting from Shopify. Have also recently started using their auto-filing service and happy with that as well!