All reviews

Rating Breakdown

  • 5
    98% (104 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (1 ratings)

Reviews with Text

  • 98% (104)
Review RSS Feed Review RSS Feed

5 / 5 Share

Sept. 10, 2025

The absolute best customer support! Like real humans, with real knowledge, that respond really fast... every time.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 22, 2025

Customer service has been amazing! We had a few glitches, and they were very helpful in getting it all resolved.

Store

VEXAN®

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 13, 2025

The Tax Rex team has been on top of absolutely every question I have and have rectified any issues I've had very quickly. I use them for several states to autofile and they are always on top of getting everything filed early and efficiently. So happy with our service!

Using app

Over 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

July 24, 2025

The customer service had been top notch, communication has been legit good . They've taken taxes off my mind and made it easier to run my business . Thank you

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 23, 2025

I've been using Tax Rex for over a year now and it has saved me hours of headache trying to reconsolidate all the tax info (especially county tax) for filing each filing period. This year I decided to file using Tax Rex (instead of just having it report it in Shopify) and they took care of everything, which has been a life + time saver. Their customer support is also very responsive, making this app a must have for any small busines sowner!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2025

Takes all the worry out of filing away. We've been using this app for over a year now and had no issues. Tech support, on the rare occasion that we have needed it, is quick to resolve any issues. Great investment!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2025

I've been using Tax Rex I believe for 2 or 3 years now. I was skeptical at first b/c of such bad experiences in the past with several other services. So I started out only having them manage one or two states in the beginning, but now they manage the majority of states I do work in and I plan to add more when I expand into other states. I highly recommend Tax Rex they also do a good job of communicating via email and are prompt to respond.

Using app

Almost 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

July 15, 2025

Tax Rex has been great. Very responsive to our questions and very helpful dealing with annoying sales tax filings. We highly recommend Tax Rex. Just Wash Stuff

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

July 7, 2025

I switched from Avalara to Tax Rex and OMG what a change! Customer service is way better, they actually respond in a timely fashion and don't sound like robots. Taxes are calculated correctly (unlike Avalara whose calculations were double what they were supposed to be) and they go out of their way to help.

Using app

About 1 year

Total reviews

40

Average rating

3.2

5 / 5 Share

July 7, 2025

The service is easy to use, and the support staff is helpful, thorough and professional.

Using app

20 days

Total reviews

2

Average rating

5.0

5 / 5 Share

June 24, 2025

I'm really happy with the services provided by TAX REX. Their staff have been very helpful and always prompt in responding to my queries. It's been a smooth and professional experience from start to finish. Highly recommend!

Using app

About 1 month

Total reviews

5

Average rating

5.0

5 / 5 Share

June 20, 2025

I appreciate the communication and support from the Tax Rex team. It is a pretty simple platform, and gives peace of mind that taxes are taken care of.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

June 18, 2025

The state comptroller switched us to monthly sales tax filing, and we missed the notification, so we were late with one month’s filing. Tax Rex responded quickly and had everything taken care of in less than 24 hours. Highly recommend!

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 5, 2025

This app is an absolute must have if you reach nexus in multiple states. Manually dealing with state orgs is such a headache and seriously gave me anxiety in the midst of a busy growing business. Tax Rex has been a lifesaver. I never have to think about taxes. I just get nifty little reports in my email that all has been handled. Last week, I received a state notice for an unpaid month right when we reached nexus and before I'd set up autofile. I was heading out of town and didn't have time to dig into it. I sent an email to Tax Rex support and they handled it while I traveled. Truly a great app and I'm so grateful I don't have to worry about managing taxes anymore.

Using app

10 months

Total reviews

6

Average rating

4.3

5 / 5 Share

June 4, 2025

TaxRex has been perfect! I reviewed a lot of tax apps, and there were others that a lot of people knew of and recommended, but after reviewing them, I thought TaxRex would be best and I was right. They have done a great job, they make it easy and most importantly they are VERY responsive. Customer service on these apps are really important and TaxRex shines in customer service.

Store

Yonder

Using app

Over 1 year

Total reviews

6

Average rating

5.0

5 / 5 Share

May 6, 2025

We've had a great experience using the Tax Rex app for managing our sales tax filings. Their support is responsive, and the filing process in Autofile-enrolled states runs smoothly and on time. Highly recommend this app to any business looking for a reliable sales tax solution on Shopify!

Store

Bocomal

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 1, 2025

Tax Rex has been absolutely amazing for me! Their pricing is very fair, and their support to register with every state was a HUGE time saver worth every penny! And! This stuff is all SUPER complicated, they have been very responsive via their customer support email, always getting back to me within 24 hours, and have helped me along every step of the way!

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 11, 2025

A truly professional and efficient solution. Tax Rex has made our sales tax filing process seamless and stress-free. Their team is responsive, knowledgeable, and incredibly helpful throughout. Highly recommended for anyone looking to automate tax compliance with confidence.

Using app

3 months

Total reviews

5

Average rating

4.2

5 / 5 Share

March 31, 2025

The customer service support from TaxRex is top-notch. They are great communicators and very responsive. I also appreciate their knowledge of the ecommerce landscape and user-friendliness of their platform. Their service has been a big help to my small accounting department.

Using app

9 months

Total reviews

4

Average rating

3.8

5 / 5 Share

March 11, 2025

Tax Rex has a great responsive team! They have helped us with all our needs in a timely and totally efficient manner! Love Tax Rex and Highly Recommend!

Using app

About 2 months

Total reviews

1

Average rating

5.0