TaxCloud Sales Tax Automation
The reviews for TaxCloud are overwhelmingly positive, with users praising the cost savings, operational efficiency, and seamless integration with Shopify. Customers appreciate the US-based customer service, smooth onboarding process, and the platform's ability to handle complex tax filings across multiple states. The app is seen as a better value compared to competitors like Avalara, with users highlighting the straightforward pricing and responsive support. However, there are a few negative reviews mentioning issues with synchronizing revenue and sales taxes, as well as delays in support responses.
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We migrated from a traditional tax accountant handling filings for 23 states, and the switch to TaxCloud has been a game changer — both in cost savings and operational efficiency. Special shout-out to Alessandro on the onboarding team. Our setup was fairly complex (mix of SST and non-SST states, quarterly-to-monthly transitions, gap filings, and a semi-annual state that needed special handling), and he was patient, responsive, and thorough every step of the way. He made sure nothing slipped through the cracks during a process that could have easily gone sideways. The platform works seamlessly with Shopify, and the SST program benefits are significant if you're a remote seller. Highly recommend for any e-commerce brand scaling across multiple states.
We have a large ecommerce business that has to file taxes in many many US states. TaxCloud provides a superior service for much less than its competitors. Our reps are great and very thorough with their help, whether technical or clerical. They get my strongest recommendation as a US ecommerce and retail business.
We wanted to wait to write a review until after we had used this app for several months. We went through implementation with TaxCloud in February and have now had 3 months of successful tax filings. We've had a great experience so far. It saves us so much time and effort, and the fact that they integrate with SST makes it even more added value to us. Highly recommend.
We moved from another provider after they significantly raised their prices. TaxCloud is not only a better value but the interface is superior. They are a part of SST which streamlines filing for many states. The onboarding process was very easy with TaxCloud helping along the way.
TaxCloud is awesome. Avalara was jerking us around forever with their overseas customer service reps (charged us 3,000.00 for customer servise reps who cannot speak English well) and raising their prices every year for their overall services. TaxCloud is a way better value and everything that Avalara promises -- TaxCloud delivers! When you work with a TaxCloud rep they are somewhere here in the United States!!! I should have moved to TaxCloud way sooner.
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