TaxCloud Sales Tax Automation
Overall, the reviews are strongly positive and emphasize that TaxCloud saves merchants significant time and reduces the stress of managing multi-state sales tax compliance. Many users say the onboarding process is smooth, straightforward, and well supported, with several specifically praising individual team members for being patient, knowledgeable, responsive, and helpful in guiding them through Shopify integration and tax setup. Reviewers also frequently mention that the platform is easy to use, automates filings, helps track nexus and state obligations, and provides peace of mind by taking a complicated back-office task off their plate. Pricing is another major positive theme, with many merchants describing TaxCloud as more affordable and better value than competitors like Avalara. The negative feedback is much smaller in volume but important. A few reviewers report serious support problems, including slow responses, difficulty reaching representatives, lack of a phone number or chat, and frustration getting clear answers on pricing or urgent issues. There are also isolated complaints about failed synchronization, unresolved discrepancies, and one very negative review alleging poor service and wasted money. In short, the app is widely praised for ease of setup, automation, and cost savings, but some users have experienced support and reliability issues that suggest the service may be less consistent for certain cases.
Review RSS feed
We recently completed our Tax Cloud implementation, which was much easier and faster than I expected. Alessandro was extremely helpful - he always made himself available when we needed help, and he quickly and effectively answered our questions. So far so good!
I suggest Taxcloud to all small to medium size businesses. I used to spend at least couple of days to review the sales, calculate the taxes and file them every month. This is used to be a time taking task. Once we started using tax cloud, I don't have to worry about it anymore. We could use that time on our business improvement. I specifically have to call out Alessandro Giovinazzo. he helped with onboarding our company to Taxcloud. He has been very patient with all my questions, filed the taxes for us for at least three months until we became stable. He has great knowledge about sales tax.
Alessandro Giovinazzo is extremely professional and was a great help throughout the entire onboarding phase. He helped me understand how TaxCloud works and made it easy to connect everything with Shopify. Thank you, Alessandro, for your great work and professionalism!
Managing sales tax across different states can quickly become complicated, but this has made the process much easier for us. The setup was straightforward, and having orders synced automatically means there’s far less manual work involved when keeping track of tax obligations.
Save your money. This company is horrible. There is no customer service number and they just take your money. I spent over $2,000 and they didn't do anything for me. I recommend going else where. I have screenshots too prove it and will be make a full YouTube video on this company.
We're sorry to hear the results didn't match what you paid for and that you've experienced some friction with our services. That's not the experience we want for any TaxCloud customer. Our promise is always to over deliver and be the best partner we can be. Our VP of Customer Experience is reaching out to you directly to go over what happened and find a resolution together.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.