Rating
3.0
feedback
70
chart
#369
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
1%
-
Less than a month
4%
-
Less than a year
61%
-
More than a year
29%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over various issues. Common themes include poor customer service, inaccurate tax calculations leading to overpayments, difficulties with integration and setup, and lack of responsiveness from the support team. Users have reported problems with auto-filing, hidden charges, delays in responses, and issues with data accuracy. Some users have also mentioned concerns about the app's handling of tax exemptions and the impact on their financial accounts. Despite a few positive reviews praising the app's functionality and time-saving features, the majority of feedback highlights significant challenges and dissatisfaction with the service provided.
Highlights
Review RSS Feed
All reviews
Oct. 22, 2025
No way to connect this to the SANDBOX. If you want to test this, you will POLLUTE your live data.
Feb. 4, 2025
*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
Sept. 18, 2023
Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.
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