Rating
3.1
feedback
119
chart
#162
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
5%
-
Less than a year
50%
-
More than a year
40%
Reviews Summary
The reviews for TaxJar are overwhelmingly negative, with many users expressing frustration with the app's customer support, billing practices, and functionality. Common themes include poor customer service response times, overcharging for services, difficulties in canceling subscriptions, and issues with tax calculations and filings. Users have reported being locked out of their accounts, missing tax deadlines, and experiencing errors in tax calculations that resulted in overpayments. Some users also mentioned hidden charges, lack of transparency in pricing plans, and challenges in getting refunds. Despite some positive feedback on the automation features like AutoFile, the negative reviews highlight significant concerns and caution against using TaxJar for sales tax management.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
Jan. 28, 2024
AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!
Oct. 23, 2023
I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.
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