Rating
2.9
feedback
72
chart
#217
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
1%
-
Less than a month
4%
-
Less than a year
62%
-
More than a year
28%
Reviews Summary
The reviews for this Shopify App, TaxJar, are predominantly negative, with many users expressing frustration with the app's functionality and customer service. Common themes in the reviews include issues with currency conversion, lack of support for testing environments, overcharging for taxes, unresponsive customer service, and inaccuracies in tax calculations. Users have reported problems with data import, manual processing requirements, and difficulties in connecting with customer support. Some users have also mentioned concerns about hidden charges and the app's inability to integrate with certain platforms like PayPal. Despite some positive feedback on the app's automation features and ease of use, the negative reviews outweigh the positive ones, highlighting significant challenges faced by users.
Highlights
Review RSS Feed
All reviews
Jan. 12, 2026
The app is unusable for any Shopify merchant who has a base currency that is not USD... It assumes USD in the connection to Shopify, which makes the filing completely wrong (they could just read in the USD values from the order, but they didn't think to do such a simple thing). A spoke at length with the support team, who eventually just said they are aware of the shortcoming, but said it wasn't on their roadmap to fix it. So for now, we are doing manual imports to TaxJar which defeats much of the purpose of even using them in the first place. Looking at other reviews of this app, I can see TaxJar are not concerned with building a robust platform that actually works. Very poor service.
Oct. 22, 2025
No way to connect this to the SANDBOX. If you want to test this, you will POLLUTE your live data.
Feb. 4, 2025
*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
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