TaxJar Sales Tax Automation

Jan. 29, 2021

Update: After complaining to TaxJar, they did agree to amend one of my returns free of charge. Importing tax exempt order settings from Shopify is still an issue though, and I hope they fix it soon. Two huge problems with this app: 1) If you mark an order as tax exempt in Shopify, TaxJar will completely ignore it and will add it to your total owed. If you don't manually mark every order as exempt in TaxJar as well, you'll end up remitting more tax than you owe. 2) They charge $25 per state per filing, and their tax calculations have not even once aligned with Shopify's calculations for me. I'm spending way more time than I should trying to figure out where the discrepancies lie. If you want them to amend an autofiling, it's a $99 fee. In theory, if everything worked properly, it'd be great. Unfortunately in practice it has been more trouble than it's worth.

Dec. 18, 2020

It's pretty useful when you have access to it. I'm having trouble getting in right now, but support is non-existent. Nobody will speak on the phone unless you want to talk with sales staff. Chat support is really just email. $149/monthly does not get you the most basic account support. I'm now looking elsewhere.

Nov. 30, 2020

Beware about the subscription. It seems monthly but then you will know it's yearly and you have no way to cancel it.

Feb. 2, 2019

this integration seems to be oneway. Taxjar does not automatically update shopify with tax rates in nexus location already in tax jar. it does grab transactions and log them but you still have to do double work ( having already input the. into tax jar)

June 23, 2018

Great app but working with limited marketplaces - No good enough for me.