TaxJar Sales Tax Automation
The reviews for the TaxJar Shopify App highlight several recurring themes. Users express frustration with the app's customer service, citing long response times, lack of assistance, and unhelpful support. Many merchants have faced issues with incorrect tax filings, overpayments, and difficulties in syncing tax-exempt orders from Shopify to TaxJar. Additionally, there are concerns about the app's pricing, with some users mentioning significant price increases and hidden charges. Despite some positive feedback on the app's functionality and time-saving features like AutoFile, the negative experiences with customer service and tax filing inaccuracies are prominent in the reviews.
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Do not use this app. Is the worst customer service experience when you need anything from them. In addition to that, if you mark your customer in your store as exempt, Tax Jar won't take this and will file ignoring this. This cause that you'll have to file an amendment with each State and eventually you'll loose money. Don't use this app. it doesn't do the job as expected. Do not use it.
Tax Jar - The juice ain't worth the squeeze. Tax Jar filed incorrect sales & use with the State of New Jersey for us and wanted us to pay Tax Jar again to correct mistakes their app makes. Sounds like a winner right! Taxable and non taxable items in shopify do not line up with Tax jars system. When a sale happens on shopify it goes through Tax jar’s system and you have re-categorize every single sale to ensure non taxable items are not taxed. Nothing like going backwards when busy season is happening to correct these mistakes Tax Jar app makes. This is what happened to us, we had to pay sales tax out of pocket on non taxable items. Now to the real kicker, Tax Jar just doubled their pricing from $19.00 a month to $39.00 a month. So you have a company who’s unwilling to correct their mistakes as well as doubling prices for an app that truly does not simplify your life or work properly.
The app is unusable for any Shopify merchant who has a base currency that is not USD... It assumes USD in the connection to Shopify, which makes the filing completely wrong (they could just read in the USD values from the order, but they didn't think to do such a simple thing). A spoke at length with the support team, who eventually just said they are aware of the shortcoming, but said it wasn't on their roadmap to fix it. So for now, we are doing manual imports to TaxJar which defeats much of the purpose of even using them in the first place. Looking at other reviews of this app, I can see TaxJar are not concerned with building a robust platform that actually works. Very poor service.
Hi Sophia, Thank you for taking the time to provide your honest feedback regarding TaxJar. I’m sorry to hear about the currency issue you experienced. At TaxJar, we always want to put our customers first, and I apologize that in your experience we fell short on that promise. I’m sharing your feedback with our team to see if this is something that we can prioritize in the future. Thanks again for the feedback, TaxJar
No way to connect this to the SANDBOX. If you want to test this, you will POLLUTE your live data.
Hi there, Thanks for taking the time to write a review. I’m sorry about the issues you've had with the sandbox. We'd like to help -- please reach out to us at [email protected]. Thank you, TaxJar
*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!
Hi there, Thank you for taking the time to write a review for TaxJar. It looks like our support team was able to help resolve your issue. Please reach out to us at [email protected] if you have any other questions. Thank you, TaxJar
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