Rating
3.0
feedback
74
chart
#164
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
3%
-
Less than a month
5%
-
Less than a year
61%
-
More than a year
27%
Reviews Summary
The reviews for TaxJar are overwhelmingly negative, with users expressing frustration over issues such as overcharging for sales tax, lack of support, delayed responses, and difficulties in reaching customer service. Many users reported being locked out of their accounts, facing challenges with importing transactions, and experiencing errors in tax calculations. The app's customer service was a major point of concern, with users feeling abandoned and left to deal with tax issues on their own. On the positive side, a few users appreciated the automation features like AutoFile and the time-saving benefits of the app.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 4, 2025
*****BEWARE!! DO NOT USE TAXJAR!!! *****Charging us $30,000 in states sales tax when we really owe $300. RIDICULOUS!!! They will not help us amend this before filing. They will be stealing $30,000 from us that we don't have!! They also take days to respond and there are deadlines that they will not help before!
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
Oct. 23, 2023
I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.
Sept. 18, 2023
Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.
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