Rating
3.0
feedback
117
chart
#172
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
3%
-
Less than a month
5%
-
Less than a year
50%
-
More than a year
40%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration and disappointment with the app's customer support, billing practices, and functionality. Many users reported issues with the support team being unresponsive, slow to reply, and lacking in understanding of the service. Billing problems were also a common theme, with users mentioning unexpected charges, difficulty canceling subscriptions, and overpayment of taxes due to app errors. Some users highlighted issues with the app's functionality, such as inaccurate tax calculations, missing order information, and the inability to download reports or use the AutoFile feature effectively. Overall, the reviews indicate a high level of dissatisfaction and caution against using this app for sales tax compliance on Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
Jan. 28, 2024
AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!
Oct. 23, 2023
I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.
Sept. 18, 2023
Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.
Aug. 13, 2023
I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.
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