TaxJar Sales Tax Automation for Shopify

TaxJar Sales Tax Automation

Save Hours on Sales Tax for Your Store

Developer

Rating

2.9

feedback

117

Reviews

chart

#162

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    3%
  • Less than a month
    5%
  • Less than a year
    50%
  • More than a year
    40%

Reviews Summary

The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the lack of customer support, issues with billing, and problems with the functionality of the app. Many users reported difficulties in reaching the support team, delays in responses, and a general lack of understanding from the support staff. Billing problems were also a common theme, with users mentioning unexpected charges, difficulties in canceling subscriptions, and overpayments due to app errors. Additionally, there were concerns about the app's performance, such as inaccurate tax calculations, missing order information, and challenges with data import and automation. Overall, users advised against using this app and recommended seeking alternative solutions for tax compliance and management.

Highlights

Lack of customer support and delayed responses
Billing issues and unexpected charges
Functional problems and inaccuracies
Difficulties in canceling subscriptions
Challenges with data import and automation

Rating Breakdown

  • 5
    62% (73 ratings)
  • 4
    4% (5 ratings)
  • 3
    4% (5 ratings)
  • 2
    3% (4 ratings)
  • 1
    26% (30 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Feb. 18, 2024

Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.

Store

Lemyn

Using app

6 months

Total reviews

4

Average rating

3.0

1 / 5 Share

Jan. 28, 2024

AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!

Using app

About 17 hours

Total reviews

2

Average rating

3.0

1 / 5 Share

Oct. 23, 2023

I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.

Using app

About 2 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 18, 2023

Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.

Using app

About 2 years

Total reviews

1

Average rating

1.0

1 / 5 Share

Aug. 13, 2023

I would rate no stars if I could!! We reached out MONTHS ago and multiples times since for help in canceling our subscription. Uninstalled the app and everything. The company still kept taking funds from our account for this subscription and they were no help at all. I definitely do NOT recommend. If you need taxes done, please go to a local CPA. Do not use Tax Jar.

Using app

9 months

Total reviews

2

Average rating

3.0

All reviews

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