Rating
3.2
feedback
118
chart
#168
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
2%
-
Less than a month
5%
-
Less than a year
51%
-
More than a year
40%
Reviews Summary
The reviews for this Shopify App are overwhelmingly negative, with users expressing frustration over the lack of customer support, issues with billing and overcharging, difficulties with the app's functionality, and problems with tax calculations and filings. Many users reported being charged high monthly fees for plans that did not meet their needs, encountering unresponsive support teams, and experiencing errors in tax calculations that led to overpayments and late fees. Some users also mentioned challenges with data import, manual work required for tax-exempt orders, and issues with auto-filing and integration with Shopify. Despite a few positive comments about the app's automation features and ease of use, the majority of reviews highlight significant shortcomings and advise against using the service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Feb. 18, 2024
Consider this review a serious caution. I wish it were possible to rate this app with zero stars. The support team is virtually non-existent, and on the rare occasion you do receive a response, it's clear they lack any real understanding of their own service. We're currently paying $349 monthly for the Pro plan, which is set to increase to $499 next month. Additionally, they fail to offer SST service as they aren't a certified service provider, which is concerning given the seriousness of sales tax compliance and the risks associated with non-compliance. I strongly advise avoiding this service.
Jan. 28, 2024
AWFUL. HORRIBLE. DO NOT USE THIS APP!!! We've been using for about 4 years but now, Support is worthless ever since they were acquired by Intuit. It literally takes weeks to get an email reply. Stay away!!
Oct. 23, 2023
I could not currently recommend this service. There has been no support and it is extremely difficult to reach out and get help. I've additionally been charged for a service that I canceled. Hoping to see improvements in the future.
Sept. 18, 2023
Pretty bad. A migration issue resulted in an overpayment of my taxes by thousands in one state and they are now not responding to my emails.
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