Firefly Personalized Gifts review for Teeinblue Product Personalizer

May 23, 2025

While I really want to love this app for it's many features, especially since customer service reps have been very responsive and very helpful, I simply can't get past a couple of problems. One of these problems is a HUGE deal breaker for me. The first problem is that you can't add another design to the listing for different variants like you can on other apps. So if I have a black design on a journal, but one of the journal variants is black, I should be able to replace the design just for the black variant and add a white design instead, all in the same listing. But that's not a deal breaker, I know. However, the fact that you can't see your design as it will look in real-time on the product, is a deal breaker. Many print on demand sites and personalizer apps allow you to see your artwork on the product as you work on it. This way, you know exactly where your design will land on the product. You can then decide if the artwork needs to shrink down or be enlarged, move up or down slightly, or move left or right. Unfortunately, at this point, you can only guestimate how your design actually looks. After days of not getting responses about print area differences, which is not what I'm asking here at all, one of the reps finally told me to just order samples. That is not cost-effective to be ordering a sample for every design, just to see how the design looks on the item. I would like to be able to see my design on the product, not a mockup, which is NOT ACCURATE as it is a depiction for the customer. I need to make sure that what the customer sees on the mockup is the same as what I created on the product. Otherwise, it could lead to very dissatisfied customers and returned purchases because the design on the item may not match the mockup. Finally, one of them admitted that this feature is not available in Teeinblue. That's a very standard feature that you can find in almost every other personalizer app. Unfortunately, for all it's bells and whistles. They forgot to include the most basic feature to let you see your own design on your product. I am very frustrated and disappointed at this point. And hope that they will fix this problem.