All reviews

Rating Breakdown

  • 5
    96% (747 ratings)
  • 4
    2% (15 ratings)
  • 3
    1% (4 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (8 ratings)

Reviews with Text

  • 81% (627)
Review RSS Feed Review RSS Feed

1 / 5 Share

Nov. 6, 2025

too dificult to put only a text...

Using app

19 minutes

Total reviews

3

Average rating

1.0

Developer Reply

Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. I have previously sent an email to provide assistance, but I have not yet received a response from you. We sincerely hope you will give us the opportunity to support you and help enhance your overall experience. Hope to hear from you soon! Regards, TEPO Support Team,

1 / 5 Share

Sept. 2, 2025

somehow even basic shopify functions dont work anymore around this app, support non existent, its my first ever review just because its so bad.

Using app

1 day

Total reviews

5

Average rating

4.2

Developer Reply

Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. Thanks again for using our app, and we look forward to your return and continuing to meet your customization needs. TEPO Support Team,

1 / 5 Share

July 23, 2025

Don't use this app. It is impossible to cancel your subscription and they keep billing you. Of course they won't take responsibility for anything. I had problems cancelling last year...I won't be sucked in again.

Using app

Over 1 year

Total reviews

2

Average rating

1.0

Developer Reply

Hi Rosemary, Here's Rosa from TEPO support team. I'm following up with you from the TEPO Support Team. I just wanted to check in again to see if everything looks good on your end regarding the Tepo app subscription refund. We haven’t heard back from you yet since the last message. As mentioned, the refund was processed via Shopify and should reflect in your Shopify billing records depending on your billing cycle. Should you're still unsure or notice anything off, please don’t hesitate to let me know. I’m here to help! Looking forward to your response. Warm regards, Rosa,

1 / 5 Share

July 16, 2025

Many constrains and restrictions without stating it upfront, time wasting.

Using app

1 day

Total reviews

12

Average rating

4.3

Developer Reply

Dear our valued customer, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. I’m happy to confirm that with the new update, there is now no limit on the number of add-on products you can display on your store using our app. We truly appreciate your earlier feedback and completely understand how frustrating that limitation must have been. That’s exactly why our team worked hard to lift the restriction and give you more flexibility when setting up add-on products. If you’ve had a chance to try the new release, we’d love to hear your thoughts. And if there’s anything we can do to assist or improve your experience further, please don’t hesitate to let me know — I’m here and happy to help. Warm Regards, Rosa from TEPO,

1 / 5 Share

May 19, 2025

For the last 60 days I have reached out to chat support about an on going issues with Multiple add to cart bottons showing up on my products now after installing their App. I have sent in photos, replies, and they have REFUSED TO REPLY.......... So it was funny when they sent me over a link to do a review... So I am glad I can tell people they will ignore your issues.

Using app

5 months

Total reviews

3

Average rating

2.3

Developer Reply

Dear Valued Customer, Thank you for using our app. We're pleased to know that our support team was able to assist you quickly through live chat and that your issue has been successfully resolved after that. We’d love the chance to help you even more efficiently in the future. If you could let us know a time that works best for you, we’ll do our best to accommodate your schedule and ensure you receive the support you need. We sincerely apologize for any inconvenience you may have experienced and truly appreciate your patience. Your satisfaction is our priority, and we remain committed to enhancing your experience and delivering even better service moving forward. Kind regards, TEPO Support Team,

1 / 5 Share

Oct. 18, 2025

the customer service is absent

Using app

5 months

Total reviews

6

Average rating

3.0

Developer Reply

Dear our valued customer, Thank you for using our app. We're glad to hear that our support team was able to promptly assist you via live chat and that the issue has been resolved to your satisfaction. We would greatly appreciate the opportunity to assist you more promptly and address any issues you're facing with the app. If you could kindly provide us with a convenient time for you, we will make every effort to accommodate and provide the support you need. Once again, we apologize for any inconvenience caused and appreciate your understanding. Your satisfaction is important to us, and we are committed to improving your experience and providing better support in the future.` Warm regards, Rosa from TEPO

1 / 5 Share

June 25, 2024

Support inexistant (disponible de 2h à 10h du matin en Europe). Forfait payant pour des fonctionnalités qui ne marchent pas ! Le add on price ne marche tout simplement pas, qu'on le configure manuellement ou qu'on utilise un template fournit par eux même ! Les tutos ne sont pas à jour, l'interface n'est plus la même... En bref 0 fonctionnalité qui marchent, 0 Support, 0 tuto utiles

Using app

About 20 hours

Total reviews

8

Average rating

4.5

1 / 5 Share

Oct. 26, 2023

The customer service is becoming slow now

Using app

2 months

Total reviews

7

Average rating

3.0

Developer Reply

Hello there, Thank you for your valuable feedback regarding our app. Your feedback is crucial in helping us improve our app, and we thank you for taking the time to share your thoughts. If you have any more suggestions or encounter any other issues, please don't hesitate to contact our support team. We're here to assist you and make your experience with our app even better. Thanks again for using our app, and we look forward to continuing to meet your customization needs. Teeinblue Product Options team