All reviews

Rating Breakdown

  • 5
    87% (160 ratings)
  • 4
    7% (12 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (2 ratings)
  • 1
    4% (8 ratings)

Reviews with Text

  • 100% (184)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 8, 2023

Jeff killed it! I had a quirky issue after doing some theme modifications to my store and Jeff popped in and fixed it and pushed it live for me all while I was on the road just checking in on email. The GWP function is a life safer. Customer Service is thorough, fast and complete. Highly recommend.

Store

TO112

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 26, 2020

I've used this app to offer various free merchandise type gifts to increase order value. We recently changed theme and I realised I needed to reinstall the code the day before Black Friday. I got stuck with the cart code and couldn't get it working, thankfully Paul from the Bold support team jumped right on it and had this resolved for me within an hour. I'm so impressed by the service, the Bold team really helped me out and now hopefully we're all set for a huge weekend! Thanks Team Bold!! James, Sauce Shop. www.sauceshop.co

Using app

Over 1 year

Total reviews

4

Average rating

4.3

5 / 5 Share

Nov. 26, 2020

I used this app to help me do promo bars. I really like how it does promote sales. It would be nice if it did the installation process better.

Using app

21 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 19, 2020

We're still playing around with it and will update if there's an issue, but Hamza at customer service was AMAZING in helping us out when we were under a time crunch. Thank you for the great customer support!

Using app

2 days

Total reviews

4

Average rating

4.3

5 / 5 Share

Sept. 11, 2020

review update: 9/11 - customer support reached out right away today and installed the app on my account. I just tested it and it works perfectly. great concept and I love the bar that appears at the top that dynamically updates each time a customer add something to cart "hey you're only ____ away from getting a free ____". it definitely helps motivate higher avg cart values. I currently use other BOLD COMMERCE apps as well - it's actually nice to have a company that has a multitude of apps because you can be sure that there's no app incompatibility issues. I've had my fair share of having to remove code / remove this app / that app, due to incompatibility issues. So it's nice to know that when I install a new Bold Commerce app, I know it'll work with no compatibility issues. original review: If you need to use this app to give away a free product it requires a manual installation to your theme - and they want $10 for it. I have never had to pay extra for an app to help install their stuff on my shopify, but whatever. I was okay with this, I get it. So i followed the directions exactly and added their support email account as a staff account in my shopify site. 9 days go by and no one has bothered to accept the invitation. I emailed support and no one bothers to respond there either. you cannot use an app that is this bad at customer service - if you have tech issues, dont expect any help.

Using app

8 days

Total reviews

13

Average rating

5.0

5 / 5 Share

Aug. 28, 2020

Was able to update my theme code quickly in an effort to get my promotion going fast! Highly recommend! They are a pleasure to work with and boost sales greatly! Thanks Naman!!!!

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 23, 2020

Works great and really fast, competent customer support by Harpreet. Can definitely recommend the application so far. Well done!

Using app

31 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2023

I am using Bold Sales app for few years now, so far the best app as it adds gift automatically to the cart and does not create a code for it (so customers can use another discount with the gift). App is easy to set up and intuitive. Support is extra quick. There are two missing features I would love to se within the app: displaying free gift regular price and reduced price. The second option for customers to pick the colour of the gift.

Using app

Over 2 years

Total reviews

5

Average rating

4.8

5 / 5 Share

April 22, 2020

Aryan Sharma was super helpful during our chat fixed the issue I was having and knew exaclty what needed to be done

Using app

Over 2 years

Total reviews

5

Average rating

3.2

5 / 5 Share

April 15, 2020

The best sales motivator app! Allows me to add a free product and free shipping based on geo location. Only downside is you have to disable the buy it now button due to shopify restrictions. Great service from Daniel also!

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 13, 2020

Good, easy to understand app. Does what it says it will do. Solid support as well if you have any issues. Thanks again, Naman.

Using app

About 6 years

Total reviews

4

Average rating

4.0

5 / 5 Share

March 6, 2020

Bold's customer service has been excellent and quick to respond whenever we have encountered issues. Thank you!

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 18, 2020

Had some problems with the app because it did not show the gwp immediately in the basket. Rajni helped out in no-time, very committed and the problem was solved. I am very satisfied.

Using app

About 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Jan. 20, 2020

Love the bold apps...fast customer service and response times. Apps work great and have increased our ROI significantly.

Store

AOH

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 20, 2019

We LOVE this app, made a huge difference in BFCM and are continuing to use it more throughout year as the Goals really WORK. We use it for free gift with purchase and its a super star. Also love the support offered by Priyanka and rest of team is very responsive.

Using app

30 days

Total reviews

3

Average rating

5.0

Developer Reply

Hi there! We're so glad to hear you're loving our Motivator app! We love hearing that you had great success with sales over the BFCM weekend. :-) Free gifts with purchases are an awesome incentive to customers! Keep up the awesome work, and don't hesitate to reach out if we can help with anything else!

5 / 5 Share

Dec. 12, 2019

Sukh helped me out installing an app that needed so me coding from my part. I followed the instructions perfectly but there was a part where nothing I did worked. Sukh took over and created a ticket which took care of the issue. Thanks for your assistance Sukh! =)

Using app

About 1 hour

Total reviews

13

Average rating

4.7

Developer Reply

Hi there! We're so sorry to hear that you ran into some trouble with getting the app working properly; we try to make our installation instructions as easy as possible, but unfortunately with so many different types of themes, sometimes some extra tweaking is required. We're really glad that Sukh was able to help you get it up and running properly. :-) We look forward to seeing your success with Motivator; please don't hesitate to reach out if you need anything else!

5 / 5 Share

Feb. 11, 2020

Thank you Kelsey for the great support via chat! App was easily installed and does everything we need it to. Thank you Kelsey for the great support via chat! App was easily installed and does everything we need it to. *update* More great customer service via chat with Aryan S.! Issue was diagnosed and request to resolve it was fasttracked.

Using app

2 months

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! Thank you for the review; we're glad that Kelsey was able to work with you over live chat to get all of your questions answered. :-) That's fantastic to hear that the app is installed and ready for you to use. Please let us know if we can help with anything else! We look forward to seeing your continued success.

5 / 5 Share

Dec. 2, 2019

Really great customer support! Simran & Eric were able to resolve my issues on the shopify theme and they were very efficient.

Using app

4 days

Total reviews

4

Average rating

4.8

Developer Reply

Hi there! Thanks very much for taking the time to leave us a review; we're glad to hear that our support gurus were able to work on your store and get everything resolved. Please let us know if we can help you out with anything else!

5 / 5 Share

Nov. 27, 2019

Super helpful with fixing 2 bugs that were related to my cart and a quantity issue. James B was super attentive in getting the app working so we could push our promotion for the holidays. He took the time to dig into the site during a busy week. I appreciate the helpful chat support!

Using app

2 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi there! We're so glad to hear that James was able to work with you in getting those bugs fixed - we've got all hands on deck for the Black Friday weekend coming up! We look forward to seeing your success with the coming holidays! Please let us know if we can assist with anything else.

5 / 5 Share

Nov. 26, 2019

Support from the Bold team was amazing! Handled our enquiries and went beyond what we had actually asked to help solve the issues we were facing with the app. Thank you Brenden, Challi, and Nick! App does what it says it would and the support is icing on a well made cake

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Hello! We're really happy to hear that our team of support gurus were able to work with you to get everything working properly and answer any questions you had! We're glad to hear that you're enjoying the app and that you found our support to be the icing on the cake. :-) Please let us know if we can help with anything else!