Theme Scientist A/B Testing
Theme Scientist A/B Testing
Rating
4.5
feedback
17
chart
#1,772
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
6%
-
Less than a month
0%
-
Less than a year
41%
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More than a year
47%
Reviews Summary
The reviews for this Shopify App are mostly positive, highlighting its usefulness in running A/B tests on products, themes, and website features. Users appreciate the ease of use, effectiveness, and the support team's responsiveness. The app has helped increase revenue for some users and has been instrumental in making informed decisions for theme updates. However, there are some negative reviews regarding slow customer support response times, inaccuracies in data metrics, and issues with skewed KPIs during testing. Overall, the app seems to be highly valued for its functionality and impact on improving conversion rates and decision-making processes.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 12, 2024
This is a very useful app, and it's free! Helpful support staff, easy to use, I'm very happy.
Nov. 20, 2023
don't even deserve to give a star ,the app isn't even responding
Dear HudaOrganics, Thank you for your feedback. We’re sorry to hear that you were experiencing issues with the app. Your experience is important to us, and we’re committed to resolving this problem. Our support team would be more than happy to help you get your A/B Tests up and running. Please reach out we will would love to resolve this issue for you. All the best.
June 5, 2023
Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.
Hello Print Your Places, We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward. We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly. When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process, we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found. Please feel free to contact us directly via email/chat. We're here to assist you every step of the way. Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.
Sept. 1, 2022
Great concept poor execution. I have been trying to get in touch with someone from support for the past couple days. The metrics that are being shown on the AB test are not accurate and due to that we are being shown false metrics on which test is winning.
Dear Altered Way, Thank you for sharing your feedback. We genuinely appreciate you bringing this to our attention and apologize for the inconvenience you’ve experienced. We understand the frustration caused by the inaccurate AB test metrics and the delay in reaching our support team. We are pleased to inform you that the issue has since been fixed. Our team has worked diligently to resolve the inaccuracies, and the metrics should now reflect the correct data. Please let us know if you encounter any further issues or if there is anything else we can assist you with. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our service. All the best
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