Rating

4.5

feedback

17

Reviews

chart

#1,772

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    6%
  • Less than a month
    0%
  • Less than a year
    41%
  • More than a year
    47%

Reviews Summary

The reviews for this Shopify App are mostly positive, highlighting its usefulness in running A/B tests on products, themes, and website features. Users appreciate the ease of use, effectiveness, and the support team's responsiveness. The app has helped increase revenue for some users and has been instrumental in making informed decisions for theme updates. However, there are some negative reviews regarding slow customer support response times, inaccuracies in data metrics, and issues with skewed KPIs during testing. Overall, the app seems to be highly valued for its functionality and impact on improving conversion rates and decision-making processes.

Highlights

Positive impact on revenue and decision-making
Ease of use and effectiveness
Responsive support team
Issues with customer support response times and data accuracy
Challenges with skewed KPIs during testing

Rating Breakdown

  • 5
    76% (13 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    18% (3 ratings)
  • 1
    6% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 8, 2025

It is an excellent app for future time scheduling.

Using app

--

Total reviews

23

Average rating

3.8

5 / 5 Share

Aug. 12, 2024

This is a very useful app, and it's free! Helpful support staff, easy to use, I'm very happy.

Using app

Over 1 year

Total reviews

10

Average rating

4.6

1 / 5 Share

Nov. 20, 2023

don't even deserve to give a star ,the app isn't even responding

Using app

About 20 hours

Total reviews

1

Average rating

1.0

Developer Reply

Dear HudaOrganics, Thank you for your feedback. We’re sorry to hear that you were experiencing issues with the app. Your experience is important to us, and we’re committed to resolving this problem. Our support team would be more than happy to help you get your A/B Tests up and running. Please reach out we will would love to resolve this issue for you. All the best.

2 / 5 Share

June 5, 2023

Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.

Using app

5 months

Total reviews

7

Average rating

4.6

Developer Reply

Hello Print Your Places, We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward. We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly. When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process,  we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found. Please feel free to contact us directly via email/chat. We're here to assist you every step of the way. Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.

2 / 5 Share

Sept. 1, 2022

Great concept poor execution. I have been trying to get in touch with someone from support for the past couple days. The metrics that are being shown on the AB test are not accurate and due to that we are being shown false metrics on which test is winning.

Using app

4 months

Total reviews

3

Average rating

2.0

Developer Reply

Dear Altered Way, Thank you for sharing your feedback. We genuinely appreciate you bringing this to our attention and apologize for the inconvenience you’ve experienced. We understand the frustration caused by the inaccurate AB test metrics and the delay in reaching our support team. We are pleased to inform you that the issue has since been fixed. Our team has worked diligently to resolve the inaccuracies, and the metrics should now reflect the correct data. Please let us know if you encounter any further issues or if there is anything else we can assist you with. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our service. All the best

All reviews

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