Rating

3.6

feedback

14

Reviews

chart

#3,590

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    7%
  • Less than a year
    79%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the app's effectiveness in scheduling theme changes, ease of use, helpful support staff, and the ability to run AB tests on themes and products. Users have reported significant revenue increases and improved decision-making as a result of using the app. On the other hand, negative aspects mentioned include changes in pricing plans, slow customer support response times, and issues with data discrepancies during testing. Some users have also expressed a desire for additional features like live audience splitting and more robust insights on test results.

Highlights

Effective theme scheduling and AB testing
Positive impact on revenue and decision-making
Ease of use and helpful support staff
Desire for additional features like live audience splitting
Issues with pricing plans and slow customer support

Rating Breakdown

  • 5
    79% (11 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    14% (2 ratings)
  • 1
    7% (1 ratings)

Reviews with Text

  • 100% (14)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

June 27, 2025

They change their plans so you have to keep upgrading to keep using the same features.

Using app

10 months

Total reviews

3

Average rating

1.0

Developer Reply

Hi there, Thank you for your feedback. Earlier this year, we informed all users that we would be updating our pricing plans. At the time, we were offering both a free plan and a free trial, but unfortunately, it became unsustainable to support both. To simplify things and continue providing high-quality features and support, we transitioned to a single, 14-day free trial that includes access to all features. To clarify, you do not have to keep upgrading to retain the same features. Our plans are based solely on your store’s monthly order volume—there are no hidden changes or surprise downgrades. From your review, it sounds like something may not be functioning as expected, and we’d really like to take a closer look. Please reach out to our support team directly through the app—we’re here to help and ensure everything is running smoothly for you. Thank you again for your feedback, The Theme Scientist Team

5 / 5 Share

March 8, 2025

It is an excellent app for future time scheduling.

Using app

Almost 3 years

Total reviews

25

Average rating

3.9

Developer Reply

Thank you for your 5-star review! We're so glad to hear that you find Theme Scientist excellent for future time scheduling. If you have any questions or suggestions, feel free to reach out. We're always here to support you!

5 / 5 Share

Aug. 12, 2024

This is a very useful app, and it's free! Helpful support staff, easy to use, I'm very happy.

Using app

Over 1 year

Total reviews

12

Average rating

4.7

2 / 5 Share

June 5, 2023

Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.

Using app

About 2 months

Total reviews

7

Average rating

4.6

Developer Reply

Hello Print Your Places, We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward. We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly. When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process,  we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found. Please feel free to contact us directly via email/chat. We're here to assist you every step of the way. Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.

5 / 5 Share

Aug. 22, 2022

This app is easily one of our favorites and most used tools. We've used it to test multiple growth ideas and increase our revenue by over $50k a year so far. Developers are responsive, kind and very helpful. They've even introduced me to other products and people that could have been a better option for us. We want to test store-wide features so we create 2 versions of the same theme, and every 24 hours the theme switches. It's obviously more ideal to split visitors live, but Shopify seems to restrict developers from creating this experience. Everyone on our team is always really excited about our tests and results. My 2 requests would be to add slightly more robust insights on the results table and to be able to split audiences live (fingers crossed one day shopify will let it be built!)

Using app

11 months

Total reviews

2

Average rating

5.0

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more