Theme Scientist A/B Testing
Theme Scientist A/B Testing
Rating
3.8
feedback
16
chart
#1,607
All reviews
Rating Breakdown
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June 5, 2023
Customer support is really bad at responding to this app. Our data had discrepencies that don't make sense/ need explanation on almost every test and their team does not get back to you for at least 5 days when you have a question, sometimes never.
Hello Print Your Places, We are sorry for the challenges you've faced with our app and the delay in receiving support. Your feedback is crucial to us, and we deeply regret any inconvenience it may have caused you. Our customer support team strives to provide timely assistance, and we have taken steps to ensure that your inquiries are addressed promptly moving forward. We understand your concerns regarding data discrepancies and unanswered questions, and we're committed to addressing these issues promptly. When discrepancies arise or you have questions about our app, we encourage you to reach out to our support team immediately. Our goal is to assist you swiftly and efficiently. To further expedite the resolution process, we usually request collaborator access to your store. This enable us to investigate the issues you've encountered and work closely with you until a solution is found. Please feel free to contact us directly via email/chat. We're here to assist you every step of the way. Thank you for giving us the opportunity to address these concerns, and we look forward to improving your experience with our app.
Sept. 1, 2022
Great concept poor execution. I have been trying to get in touch with someone from support for the past couple days. The metrics that are being shown on the AB test are not accurate and due to that we are being shown false metrics on which test is winning.
Dear Altered Way, Thank you for sharing your feedback. We genuinely appreciate you bringing this to our attention and apologize for the inconvenience you’ve experienced. We understand the frustration caused by the inaccurate AB test metrics and the delay in reaching our support team. We are pleased to inform you that the issue has since been fixed. Our team has worked diligently to resolve the inaccuracies, and the metrics should now reflect the correct data. Please let us know if you encounter any further issues or if there is anything else we can assist you with. Your satisfaction is our top priority, and we are committed to ensuring you have a positive experience with our service. All the best
Sept. 16, 2021
It's the perfect tool to run AB Test on the Theme, simple and efficient. Unfortunately, at the moment I start an AB Test, I have visitors from the US, tons of visitors and all my KPIS are skewed. That's very sad.
Using app
5 months
Total reviews
1
Average rating
2.0
We appreciate the compliment on our app, but not sure exactly how to respond here :) ... All our app does is swap the test versions, read the data, and report the statistics on the actions they take (visitors, page views, orders, etc). We can't control the people in a specific country that visit your site (would love to help send you more traffic but that's impossible). Tried reaching you by email, we like stats and analytics so would be happy to help you out. Not sure why we're getting the blame here but we're friendly folks, just contact us and we'll do our best to help out.