ThisNew Product Personalizer
Print on demand fulfilment & worldwide dropshipping provider.
Rating
2.8
feedback
36
chart
#2,077
All reviews
Rating Breakdown
Review RSS Feed
Oct. 8, 2020
If there is a negative star I will give negative star. The items coming not as described. It is dishonest thing. And very hard to get return or refund. I will contact my credit card company.
Oct. 7, 2020
They are slow don't respond to request and have orders sitting form Feb on our store I only gave a 1 star because it's required they need no stars
Sept. 22, 2020
Great company and great prices and variety of product offerings, thanks to Lois, my account manager whos very helpful. I plan to use ThisNew alot in the future
Sept. 20, 2020
ThisNew is FANTASTIC! There are several things I look for with a print-on-demand vendor. 1) Good Products 2) Timely Delivery 3) Great Communication ThisNew does all three. Yes, they are in China, but their delivers times have been very accurate to the United States, Canada and Europe. Yes, I need to stay up late to speak with them, but they respond quickly on WhatsApp, and answer all of my questions. Their products are very good quality, and I plan on expanding my SKUs with them.
Using app
2 months
Total reviews
2
Average rating
5.0
Sept. 16, 2020
I've been using this app for about a year now and I must say it's a awesome app! They've definitely help my business grow! If you're looking for a app to help take your business to the next level thisnew is the way to go! Thank you thisnew!
Sept. 16, 2020
This app is very helpful. If you want to start your own P.O.D. business, this platform is highly recommended. I will use this app again for my new store.
Sept. 16, 2020
Great support!! I really like working with them! You can communicate with them through whatsapp if you have any problems. They are always making improvements. You can customize anything you can imagine to shoes to face masks.
Sept. 11, 2020
ThisNew provides a very good platform for sellers. They have a web design app that is directly web-based and can be imported into the store immediately, which is great. Moreover, the support staff here work very professionally and quickly.
Sept. 9, 2020
Amazing provider! I started to work with them a few months back. They are a pleasure to work with. The shipping problems at the beginning of the pandemic are mostly solved now. Their support is top notch - especially via Skype. They have a great facebook community and listen to requests. Always implementing and improving new products and features. Definitely recommend them!
Sept. 9, 2020
I use this to make Leggings x the design tool is great, I wish everyone else had the same. I have purchased samples and the quality and printing is amazing. I recommend thisnew for your products. Plus they are always adding new stock. Bonus
Aug. 29, 2020
Ive used this app for about 5 months and at first they were extremely slow with shipping and customer service. However since i first started they have GREATLY improved their service and im beyond impressed. This is one of the best up and coming print on demand companies in my opinion. Shipping comes from china on most products but the shipping times are not that bad. I love this app and will continue to profit off their amazing margins.
July 29, 2020
I use This New for my production partner for KN95 masks I custom design for my customers. The Quality is 5* by my customers. My products are in production under 5 business days, and get to my customers under 15 business days. Typically takes about 11 business days for customer to receive after production. Very please with customer service and products. There were a few hiccups with payment processing at the beginning, I had to take a break from using their services, but now they have everything resolved, so I am quite pleased. I do recommend them, & will be testing other products to add to my store. My 2 other production partners are 10-15+ business days out before shipping, so my customers are actually getting their orders faster from This New then Canada and USA.
Oct. 20, 2020
UPDATE OCT 2020: After being contacted by a new account manager I made a few test orders and have been very impressed. Not only have they been answering any and all questions and concerns I have had, they got everything to me in a reasonable amount of time. The quality of the items has impressed me as well, no weird smell with shirts, print quality is very good. And they are now alerting me when things are being discontinued and the items they are being replaced with. I am still nervous with all the issues I had in the past and have one more test order on the way. Very happy they are listening to their customers and are making changes. ORIGINAL: Worst customer service, everything is almost an entire month over due, they use fake shipping numbers to avoid refunds through paypal, they refuse to respond to emails or messages, they are not an American Company, and I doubt they have any American's working for them like their site suggests they do. DO NOT USE THIS APP, DO NOT USE THIS COMPANY!
Hi Valkyries, thank you for your review! We're sorry to hear your experience with ThisNew has not been the most positive, but we hope we can improve it moving forward! ThisNew factories are currently located both in North America and Asia and we also set up warehouse in USA that is why many of our goods deliver from the USA. We temporarily do not support the Paypal payment is just because of the Paypal platform policy will effect the progress when customers place their orders. we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website. Our response times are also slightly slower because of an increase in customer inquiries, but we would get back to you as soon as possible. If there's anything we can help with, be sure to let us know anytime at [email protected], we're happy to assist!
June 4, 2020
DO NOT USE THIS APP! I think I just lost my money, sent it by wired transfer, emailed them no answer. Why is Shopify not talking acting with this fake companies. will report this to Shopify again.
Hi，thanks for your review！ We are terribly sorry to hear that you haven’t had a satisfactory experience with us. Your feedback has caught our high attention. We have investigated what happens to you on the wired transfer. The date that you wired the money is Friday, followed by the weekend that the staff is on vacation. So the status of wire transfer normally dealt on the Monday of next week. This is the reason why the wire transfer information delayed. In response to this issue, we update our payment channel which makes the process much faster. Now the credit card payment launched, and the situation that happens to you will never happen again. we are sorry for the inconvenience caused, we accept your comments and we attach great importance to it. For better understand the needs and feeling of the customer, we always cherish the customers feedback no matter the comment benefits us or not.we keep updating our service and enriching our commodity and we believe that our endeavor has been and will be witnessed by more and more customer who kindly support us and encourage our progress. After all, we do recognize the importance of WIN-WIN. Sorry again for the inconvenience and thank you for giving us the opportunity to rectify the matter. If there's anything we can help with, be sure to let us know anytime at [email protected], or online CS, we're happy to assist!
June 17, 2020
Very good customer support. The fact that they don't take advantage of you on shipping is a big plus. Great items, I highly recommend this!
Hi there， Thank you for your purchase and taking the time to write this review. we are terribly sorry to hear that you haven’t had a satisfactory experience with us, but we really appreciate your valuable response which will be used to further improve the quality of our service and products. Regarding payment methods, we are committed to making payment more safe and convenient, now the credit card can pay all the goods items on our website. We keep updating our service to optimize the customer experience. Due to limited transportation availability as a result of global COVID-19 impacts, many order delivery times may be massively extended. We understand that these delays are not pleasant and we are doing our best to fulfill all orders as quickly as possible. We have tried our best to push the progress more quickly. No one else than we are that wish the package arrived safe and sound with earlier. Sorry for the inconvenience and thank you for giving us the opportunity to rectify the matter. The road we are heading for will be more solid with all your advice and support. If there's anything we can help with, be sure to let us know anytime at [email protected], we're happy to assist!
Sept. 9, 2020
I've been running a couple of Print-on-Demand stores for over a year now. I've tested about a dozen POD companies, and by far, ThisNew is the best out there. They have the largest selection at the best prices I could find, and their customer service is friendly and amazing. They also have a super helpful Facebook community full of active users. This means that no matter your experience with POD, ThisNew can help support your business with products, and their Facebook group can help you learn and grow.