Poochie Moochie Pet Store West Edmonton review for Tidio Live Chat & AI Chatbots
Sept. 11, 2023
I used this App for about 3 months. I quit because I was being spammed chatted none stop with this app. I uninstalled and started using Shopify Inbox until I find another option. BUT they must write to your code because I have a bigger problem now. The chat calls ring in as from 'TIDO' and it won't let me answer them because the app isn't installed. SO I am missing customer chats and this is hurting my business. Tried to call support and their phone isn't working right now. Their uninstall should remove them completely! I need HELP to fix this
Hello there. We sincerely appreciate your feedback and apologize for any inconvenience you experienced with our Tidio widget. We value your input and would like to address your concerns. Tidio is designed to be a widget that's visible on your website, allowing users to interact with you. We, unfortunately, do not have control over the traffic on your website, and the level of it largely depends on your website's visitors. However, we offer several solutions to help you manage and filter interactions through the Tidio widget, which we'll gladly help you to set up. We would also like to clarify that all our chat widgets are designed to load asynchronously. Each project receives a unique JavaScript code that includes the async attribute. This means that the chat widget loads independently and does not interfere with the critical elements of your website, ensuring that your website's performance remains unaffected, and the chat functionality remains seamless. Lastly, we do not offer phone support at this time. However, we have already reached out via email to assist you further. Our dedicated support team is here to provide guidance and resolve any concerns you may have. Thank you for your patience cooperation.
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