Tidio: AI Chatbot & Live Chat

nice one

we really love the application its very useful

TIdio and Lyro themselves are an amazing customer service tool. Lyro, the AI LLM has brought up our "resolve rates" to around 80% with a 4.2 out of 5 stars feedback, without ever involving our team. The team is then able to catch the other ~20% and special requests. One thing to note... MAKE SURE YOU INTEGRATE IT CORRECTLY TO YOUR STOREFRONT THE FIRST TIME. Tidio customer service support is atrocious and do not plan on them ever being there to help you at all. Luckily, Claude's chrome extension is able to figure out pretty much everything. Invest in your claude because Tidio doesn't care about you.

Have been using Tidio for the past year and we love it!

Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their custom order. In our experience, Tidio needs significant improvement before it can be trusted with customer-facing communication. We uninstalled it and won’t be returning.

Still One of the Best AI Live Chat Apps for Shopify I've been a loyal Tidio customer for over six years and have professionally tried many other AI live chat apps for Shopify. Despite exploring other options, I still prefer Tidio. There is definitely room for improvement, but I believe Tidio remains one of the best live chat solutions I've used. I recently experienced some app issues, but Chris from Tidio support followed up, acknowledged my concerns, and helped resolve them. I appreciate Tidio listening to customer feedback and taking action. I hope they continue improving the app and supporting their long-term customers. Thank you, Chris and the Tidio team! If you're looking for a powerful AI-powered live chat solution for Shopify, I highly recommend giving Tidio a try.

**Disappointing Customer Support, Unreliable App, and Features Removed** I have been a loyal, paying Tidio customer for approximately six years, but unfortunately, my recent experience has been extremely disappointing. The mobile app has ongoing issues, including frequent logouts and navigation problems, making it unreliable for managing customer conversations. What is even more frustrating is that after the latest updates, some features I previously had access to have disappeared or are now locked behind additional paid plans. As an existing paying customer, I find it unacceptable to lose functionality and then be asked to pay more to regain access to features I previously used. Customer support has also been extremely disappointing. My emails have gone unanswered, and getting proper assistance has been unnecessarily difficult. Tidio used to be a platform I trusted and enjoyed using, but the overall experience has significantly declined.

We've been trying out quite a lot of customer support solutions and Tidio is the first that delivers the all-in-one experience we were looking for. Chat, mail and help center combined with a good AI assistant and a neat interface. Highly recommended for everyone that struggles with to many messages coming from too many channels.

very helpful

la mejoooooor la amo

All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!

Fantastic App, Highly Recommend

I love that app!

Very nice and easy and the techs are very responsive in case you have any questions :)

I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)

It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful

super

Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more. If you need help with implementation reach out to [email protected] and I will help you!

I am flabbergasted by all the features of Tidio Lyro. I am very pleased. Let's see what else Lyro can do. Thanks.

The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!