Tidio: AI Chatbot & Live Chat

All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!

Fantastic App, Highly Recommend

I love that app!

Very nice and easy and the techs are very responsive in case you have any questions :)

I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)

It has been really fun creating the perfect customer service flow for our clients. Once it was set up and running its works beautiful

super

Tidio is great and easy to install. The best feature is the product recommendations when you connect it to your store. It can also handle customer service issues and more. If you need help with implementation reach out to [email protected] and I will help you!

I am flabbergasted by all the features of Tidio Lyro. I am very pleased. Let's see what else Lyro can do. Thanks.

The customer service after signing up for the PLUS plan is absolutely dreadful… Please think twice before signing up!!!

O tidio é o melhor agente que utilizei até o momento, tem tudo o que eu preciso para atender os clientes e muito mais!

Very helpful app. Learning my way around the layout and its a good addition to my site.

Tidio has been a great addition to our customer support setup. It’s easy to use, responsive, and helps us engage with customers more effectively.

Una experiencia muy buena la verdad, antes usabamos PERMUT y nos hemos cambiado a TIDIO, muy top. Ojala los precios fueran un poco más asequibles, pero en cuanto a funcionalidades, top.

We've been using Tidio for our website live chat for about six months now, and the platform's ease of use has been a real standout. The setup was quick and intuitive from day one — no steep learning curve for our team to get up and running with live chat on our site. The dashboard is clean and easy to navigate, so responding to customer inquiries feels straightforward rather than clunky. It's made day-to-day customer support noticeably smoother for us. Would definitely recommend it to other teams looking for a hassle-free live chat solution.

Super Support-Tool für unseren Onlineshop Wir nutzen Tidio für unseren Kundenservice im Onlineshop und sind sehr zufrieden. Die Einrichtung war unkompliziert und die Anwendung ist übersichtlich und intuitiv. Besonders hilfreich ist für uns die schnelle Kommunikation mit unseren Kunden direkt über den Shop. Fragen können unkompliziert beantwortet werden und wir haben dadurch einen deutlich besseren Überblick über die Kundenanfragen. Auch die verschiedenen Funktionen und Automatisierungsmöglichkeiten sind für unseren täglichen Kundenservice sehr praktisch. Insgesamt ein zuverlässiges und benutzerfreundliches Tool, das wir gerne weiterempfehlen.

We’ve been using Tidio’s Lyro AI Agent along with their automated Flows and have been very happy with the results. Our AI resolution rate is around 90%, which has helped us significantly reduce the number of customer service inquiries our team needs to handle manually. Overall, Tidio has been a great addition to our customer support setup!

We’ve been working with Tidio since late 2025, beginning with development and implementation before going live in February. We currently use the platform across email, chat, and social media support. One of the biggest strengths has been the level of partnership and access we’ve had to Tidio’s experts, technical teams, and internal resources. As our needs have grown, they’ve continued to push new features and functionality that help support higher volume and a more complex operation. Lyro has also been a valuable tool for our team and continues to play an important role as we expand our use of AI within customer support. There are still areas we would like to see evolve, particularly the ability to automatically assign email tickets to help prevent cherry-picking, which is an important challenge in contact center operations. Overall, our experience with Tidio and their team has been very positive, and we look forward to continuing the partnership as the platform develops.

Help me keep in contact with my current and potential clients.