Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Rating
4.8
Feedback
1,339
Reviews
Chart
#374
Shopify

All reviews

5 / 5 Share
Sept. 4, 2026

Helps out a lot with building new clients.

Store Using app Total reviews Average rating
ScreenerKing® Over 5 years 4 5.0
Developer Reply

Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀

5 / 5 Share
Sept. 4, 2026

happy to use Tidio, the settings there is clear and love the ai functions

Store Using app Total reviews Average rating
Dcams Mexico 25 days 1 5.0
Developer Reply

We're thrilled to hear Tidio is a good fit for you!

5 / 5 Share
Aug. 31, 2026

Easy Setup and runs smoothly. No problems here.

Store Using app Total reviews Average rating
Brevity Brew 7 months 2 5.0
Developer Reply

We appreciate the 5-star review!

5 / 5 Share
Aug. 31, 2026

Todo muy bien

Store Using app Total reviews Average rating
Kauara Over 1 year 1 5.0
Developer Reply

¡Gracias!

4 / 5 Share
Aug. 25, 2026

So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.

Store Using app Total reviews Average rating
AuraLyn 15 days 3 4.7
Developer Reply

Thank you for the review, we hope that once you get to know Tidio more, it become a must - have tool for your business :-)

5 / 5 Share
Aug. 24, 2026

Tidio, especially its AI agent, is a great help for me as a one-man brand, allowing me to provide exceptional customer support without spending much time on it. It learns from my website and the links I provide. Jure / Moonchild Skunkworx

Store Using app Total reviews Average rating
Moonchild Skunkworx 6 months 2 5.0
Developer Reply

Thank you! We truly your feedback and are happy you've had a good experience ith Lyro!

5 / 5 Share
Aug. 21, 2026

So far I am very impressed with the Tidio system with Lyro! The full extent of the services can optimize customer service all in one platform and allow AI to automatically answer repetitive questions, and escalate questions when appropriate.

Store Using app Total reviews Average rating
Heaven Life Wellness About 2 months 1 5.0
Developer Reply

Thank you so much for the review! 💙 We really appreciate your support. If you ever need anything, we’re here to help.

5 / 5 Share
Aug. 19, 2026

Tidio is very user-friendly and easy to get started with. The seamless integration with Shopify makes managing customer chats and store activity straightforward. However, there are a few notable drawbacks. The 7-day free trial feels far too short, especially for growing businesses that are actively building their brand and need more time to fully test and set up all features. Additionally, customization options feel somewhat limited or uncertain depending on your store's setup. The biggest downside has been customer support—responses have been very slow, and in some cases, I haven't received a reply at all. Improving support response times and extending the trial period would make this a much better experience for new store owners.

Store Using app Total reviews Average rating
IdealZero 16 days 2 5.0
Developer Reply

Thank you for taking the time to share your feedback with us. We really appreciate it! We’re also sorry to hear about the difficulties you’ve experienced with our support. We reviewed your case on our end and noticed that we have been replying to your emails, but unfortunately, we haven’t received a response from you. We’ve just reached out to you again via email. Could you please check your spam or junk folder in case our replies are being filtered there? We’ll be more than happy to help you with any questions or issues you may have.

4 / 5 Share
Aug. 15, 2026

It just works!

Store Using app Total reviews Average rating
Saunt Eyewear Almost 5 years 1 4.0
Developer Reply

Thanks for the feedback! We're glad to hear that Tidio is working well for you. We've also reached out to you directly in case there's anything we can do to help you get the best possible experience with Tidio. 😊

5 / 5 Share
Aug. 13, 2026

Ist der beste Livechat!!

Store Using app Total reviews Average rating
luada.de 7 months 1 5.0
Developer Reply

Thanks for the kind words! We're so happy to have you with us! 😊

5 / 5 Share
Aug. 11, 2026

Muy fácil instalación y plantillas útiles.

Store Using app Total reviews Average rating
MioBio Chile About 1 hour 2 5.0
Developer Reply

Thanks for your support! We're happy Tidio is working well for you! 🙌

5 / 5 Share
Aug. 11, 2026

very easy to use and set up and helps with customer support while i work hard in the background keeping customer flows running smoothly. Highly recommened.

Store Using app Total reviews Average rating
LG AURELIA LTD 6 months 1 5.0
Developer Reply

Thank you for taking the time to leave us a review! We really appreciate it!

5 / 5 Share
Aug. 11, 2026

Pretty happy with this app, works well to recommend products on your shopify store and also provides you with suggested Q&A's quite useful

Store Using app Total reviews Average rating
HBA Salon Equipment 3 months 2 5.0
Developer Reply

Thank you for the lovely feedback! We're glad Tidio is making a difference!

5 / 5 Share
Aug. 9, 2026

As a small business owner, Tidio has made customer support much easier. Customers get instant responses, and we can manage chats from one place. It has definitely improved our website experience. Great app!

Store Using app Total reviews Average rating
PokuPop 3 months 3 5.0
Developer Reply

Thank you for the great feedback! We're so happy Tidio is helping your team and customers! 😊

5 / 5 Share
Aug. 8, 2026

This product has been a great time saver for our business and the interactions with customers have been great!

Store Using app Total reviews Average rating
Card Gorilla 16 days 3 5.0
Developer Reply

Thank you so much for the kind words! We really appreciate your support! 😊

5 / 5 Share
Aug. 8, 2026

eficaz y rapida

Store Using app Total reviews Average rating
CamisetasDelVar 3 months 1 5.0
Developer Reply

Thank you for the review! We're happy Tidio is saving you time and effort! 🙌

5 / 5 Share
Aug. 6, 2026

excelent

Store Using app Total reviews Average rating
Trgovina Ilić 3 months 1 5.0
Developer Reply

Thank you so much for your review! It means a lot to us!

5 / 5 Share
Aug. 3, 2026

Tidio is great! We have seen better conversions since using it and will now install it on all of our stores

Store Using app Total reviews Average rating
Fairtex Europe 15 days 3 5.0
Developer Reply

We truly appreciate your support and are glad to have you with us. If you ever need anything, our team is always here to help. 💙

5 / 5 Share
Aug. 3, 2026

Love the UX. It's easy to understand and not confusing to navigate.

Store Using app Total reviews Average rating
Madda Fella Over 1 year 1 5.0
Developer Reply

Thank you for the 5-star review, much appreciated!

5 / 5 Share
July 30, 2026

Aids in our customer service experience. User friendly, easy to use on mobile app and desktop.

Store Using app Total reviews Average rating
Paneros Clothing Almost 6 years 6 3.0
Developer Reply

Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀

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