Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.6
feedback
1,940
chart
#324
All reviews
Rating Breakdown
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Jan. 11, 2025
Terrible support to uninstall the app. Don't use!
Hi! Whether you need assistance with a fix or want to remove Tidio, we're here to support you. I'll follow up with you via email to provide further help. Olek - Tidio
Jan. 8, 2025
Une équipe technique réactive et compétente, bravo à tous.
Thanks a lot for the 5-star review!
Dec. 12, 2024
Works great, glitches sometimes but its fine. It is extremely user friendly
Thank you so much for this feedback!
Dec. 9, 2024
Lyro best employer of the month
Hello there, thank you for the review. We're doing our best to constantly develop Lyro capabilities :)
Dec. 1, 2024
this app is great i would recomend to anyone.
Thank you a lot for that feedback!
Nov. 25, 2024
L'intégration est rapide, et le chat en direct permet de répondre instantanément aux questions des visiteurs. Le chatbot AI est également utile pour automatiser les réponses aux demandes fréquentes, ce qui économise du temps.
Thank you for the feedback, we appreciate it!:)
Nov. 25, 2024
Tidio sucks. They send constant emails saying that your "services have stopped working" in order to get you to upgrade. We fell for it, upgraded, and ended up paying $77/month only to receive additional messages that other services stopped working. They imply that your chat has stopped, but they're just secondary services - but we ended up cancelling because of the pushy, misleading messages. A sleazy way to do business. 0/10 WOULD NOT RECOMMEND. UPDATE : We reached out previously about why we were getting the scare-tactic "services stopped working" emails and were not told then that we could optimize our "subscription so you can focus solely on chat." Nope. We just kept receiving them. This is too little, too late. Your scare-tactic upselling is is the reason that we cancelled and NO WAY are we going back, this is much too little much too late. Beware of this from the start if you use this app.
I’m sorry to hear that. We can assist you in optimizing your subscription so you can focus solely on chat. The reason you were receiving these messages is that, for example, your flows were triggering for every visitor, which quickly consumed your quota. By fine-tuning these flows or disabling them for your store, this issue can be resolved. Someone from our team is already reaching out to help you. Olek - Tidio
Nov. 24, 2024
i tried to log in it showed password is incorect ichanged it and it still shows incorect so the app is not even opening
We can help you fix it easily! Help is on the way! Olek - Tidio
Nov. 21, 2024
Nov. 3, 2024
Hard to use
Hi! I'm sorry to hear that you're having trouble. Typically, setting up Tidio takes around 30 minutes. I'd be glad to guide you through the process during a brief call. I'll send you an email soon with more details. Olek - Tidio