Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,883
chart
#378
All reviews
Rating Breakdown
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July 21, 2024
Hi there, thank you for the review. We would like to get more details on it -- could you please reach out to us at [email protected]? Our Support Team will do their best to assist you and sort out any issue you may have. Thank you!
July 19, 2024
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
July 17, 2024
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.
Hello there, thank you so much for your review! We appreciate your kind words :)
July 15, 2024
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)
July 12, 2024
Great Tool
Thanks a lot for your amazing review, much appreciated!
July 10, 2024
Carlos the goat frfr
Thanks for your review! I'll make sure to pass your feedback to Carlos :)))
July 7, 2024
es muy eficiente.
Hello there! We're thrilled with your review, thank you!
July 4, 2024
Great experience both bot and human operator very and highly patient and helpfull.
Thanks so much for the review! It's amazing to know you're satisfied with our Support and Lyro as well :)
June 26, 2024
It’s the best out of bests
Hello there! Thank you so much for that excellent feedback!
June 25, 2024
nice ap, does the job
Hello there! We're happy with the review you left us!
June 25, 2024
Love this app! One of the best I would say as it solved my issue with live chat with customers using a dedicated mobile app so wherever I go I have access to communicate with customers anytime. G
Thank you very much for the review. We're doing our best to have Tidio easy to use, regardless of the circumstances -- it's great our mobile app helps you on a daily basis.
June 24, 2024
Carlos helped me, great work! Very fast and easy communication!
Hi there, thank you so much for the review! I'll make sure to pass it to Carlos, he is a true gem!
June 19, 2024
amazing support
Thank you for this amazing review. We are delighted to know you appreciate our support :)
June 14, 2024
After starting the trial, Tidio has been very helpful and welcoming. Great first experience!
Thanks a lot for the amazing review! We're thrilled to hear that you're satisfied with Tidio :)