Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#79
All reviews
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May 8, 2026
We used Tidio in the past and are now coming back to it for the Real-Time Visitor Monitoring, Cart View, Conversational AI (Lyro), and for the affordability and ease of use that we missed. Tidio gives so much value without being complicated to setup, its a nice change, and also a great application!
Thank you so much for your kind words and for choosing to return to Tidio! We’re thrilled to have you back and to hear that the features we offer are making a difference for your business.
May 7, 2026
necesito poder mandar mensajes outbound en whatsapp. de lo contrario seria full estrellas
Thank you for the feedback on our integration, it helps a lot!
May 7, 2026
The most compact, yet organized app ive used yet. would recommend to any business trying to downsize all the hassle of using so many programs to get responses out.
Thank you so much for your review and recommendation! It means a lot to us!
May 7, 2026
Best App for multi channel comunication
We're thrilled to know you’re having a great experience with Tidio, and we’ll keep working hard to make sure it stays that way.
May 7, 2026
Ottima app, molto utile.
Thanks for sharing your experience with us. It means a lot to the whole team!
May 6, 2026
Very intuitive without a lot of effort.
Thank you for leaving the 5-star review!
May 5, 2026
Erg blij met deze simpele en praktische app. Koppelt makkelijk en snel en je kunt de Chatbot leren hoe deze moet antwoorden. Kortom to zo ver top. Nu nog verder testen.
Thank you very much for the review!
May 3, 2026
It's a great platform to manage chats effectively.
Thank you for the 5-star review!
May 1, 2026
User friendly, the support is very fast and professional
We appreciate your kind words :-)
April 30, 2026
The chatbot gives great answers, and the email recommendations for reply emails are spot on most of the time too.
Thank you for your great review on Lyro and Copilot features!
April 30, 2026
Tidio's automation feature is by far the best I've used.
Thank you for the 5-star review and amazing feedback!
April 30, 2026
has been super helpful with my small business. especially tricky questions or enev questions i never thought people would ask
We're so happy that Tidio helps you with your daily tasks!
April 28, 2026
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards. Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product. Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.
We’re sorry to hear about your experience and appreciate you sharing this feedback. The goal of the automatic upgrade feature is to help avoid service disruptions when conversation limits are reached, especially for businesses relying on automation and wanting to avoid interruptions in customer interactions. We’d also like to clarify that the auto-upgrade feature is completely optional and can be managed or disabled at any time, including right after subscribing. We have also reached out to you directly to assist further and take a closer look at your case. We understand your concerns and appreciate the feedback.
April 27, 2026
Amazing product!
Thank you! We truly your feedback and are happy you've had a good experience.
April 24, 2026
Tidio has completely transformed my customer support by allowing me to engage with visitors in real time through an incredibly intuitive interface. The automation features save my team hours of manual work every week, keeping our response times impressively low. I can provide even more tailored advice on optimizing these automation flows within Ace Browser where I have access to advanced model analysis.
We appreciate the review you left for Tidio!
April 23, 2026
The Tidio Chatbot is very easy to setup and work with. We are just getting started with it but so far we love the way it works and responds. This will certainly be very helpfull for our customers and boost our conversion rates as well. Thanks
That’s fantastic to hear! In case you need any help, our Support is there to assist.
April 23, 2026
After trying many chatbot and email helpdesk options, Tidio is by far the best and most intuitive tool on the market. They know their user and how to create tools that make the users work life easier.
We’re truly delighted to hear that Tidio has made your work life easier and that you find our tool intuitive. Your feedback means the world to us—it’s what drives us to keep improving and innovating.
April 22, 2026
Muito fácil de usar e o suporte sempre foi rápido e solícito. Recomendo
Thank you very much for the 5-star review!