Tidio ‑ Live Chat & AI Chatbot
Offer instant support with chatbot and live chat interactions.
Rating
4.7
feedback
1,162
chart
#133
All reviews
Review RSS Feed
Feb. 9, 2026
From our use on our store, I enjoy it because I can respond quicker to messages and give our customers the best support as fast as possible because most customers do not want to take the time to email or call these days.
Using app
Over 2 years
Total reviews
2
Average rating
4.5
Thanks for sharing this! 🙌 We’re really glad Tidio helps you give your customers the quick, convenient support they prefer. That’s exactly what we aim for.
Jan. 29, 2026
expensive but good app
Thanks for the feedback! We’ve reached out to help you find the best pricing and get the most value out of Tidio 😊
Jan. 26, 2026
It is intuitive and easy to use.
Thank you very much for the review!
Jan. 22, 2026
Convenient
Thanks for the feedback! We’ve reached out to help you get the most out of Tidio 😊
Jan. 18, 2026
Perfect, integrates well with Shopify and gives a seamless experince to handle support inquires.
Thank you — we’re glad Tidio is working well for you! 🙌
Jan. 2, 2026
Great app! The AI function is also amazing, but a bit expensive.
Thanks for the feedback! We’re glad you’re enjoying Tidio. We’re constantly working on offering the best features and pricing options for businesses of all sizes — including a free plan. We’ve also reached out to you via email to help make sure you’re on the best plan for your needs.
Dec. 16, 2025
We are generally happy with Tidio and its integration with Shopify. Setup is straightforward, and the AI features are helpful for handling common customer questions and improving response times. There is still room for improvement, particularly in making AI responses more flexible and improving customization options for automation. Overall, it is a reliable customer support app with strong potential.
Thank you so much for your honest feedback! We're glad to know that you are overall satisfied with Tidio. We're always happy to help with setting up all the features, to make the most out of our tool. Feel free to reach out to us via [email protected], and we'll do our best to make Tidio a 5-star app for you!
Dec. 2, 2025
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Dec. 1, 2025
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Nov. 13, 2025
Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.
Thank you so much for your feedback! 🙌 We’ve reached out to you directly and would love to help you get the very best out of Tidio. Your comments are truly appreciated — thanks again for taking the time to share them!
Nov. 11, 2025
Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.
Thank you for the review!
Nov. 4, 2025
Looks really promising, our customer service dpt is over the moon.
Store
Zens
Using app
15 days
We really appreciate your feedback — so glad your customer service team is happy!
Oct. 30, 2025
Thanks for rating us! We’ve reached out to see how we can make your experience even better 😊
Oct. 21, 2025
good
Thank you for your review! Please let us know on [email protected] if there's anything we can do to make your Tidio experience better.
Oct. 17, 2025
Very happy with the customer service I've received regarding email setups for my ticketing issues. Looking forward to getting it all squared away so my ticketing window isn't so cluttered!
Thank you so much for the kind words! 💙 We’re really glad to hear our team could help with your email setup. We’ll be here if there’s anything else we can assist you with!
Oct. 4, 2025
This app has a lot of features. I'm still figuring them out. It's not the most user-friendly app, but maybe it's just me. Shopify Inbox was super easy and served my purpose, but it had a lot of bugs...will keep trying with Tidio.
Thank you very much for your feedback! If you ever have any questions or require guidance with any aspect of Tidio, do not hesitate to reach out to us at [email protected], and our team will be happy to assist you.
Sept. 25, 2025
Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏 We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations. We’ve also reached out to you via email to discuss this further and explore how we can best support your needs. Thanks again for sharing your experience with us! 💙
Sept. 24, 2025
A little tricky to figure out Lyro and flows but seems like it will work well for our business.
Thank you for the review. If it happens that our features are a bit confusing, we're here to help! Don't hesitate to contact us at [email protected] for assistance :-)
Sept. 19, 2025
The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!