Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.7
feedback
1,097
chart
#159
All reviews
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Dec. 2, 2025
Great app for quick and easy customer support. Some tweaks can be made but overall great!
Thank you for leaving the review! We've reached out regarding the possible improvements we could introduce.
Dec. 1, 2025
So far, I'm really liking the app. I'm using Tidio on two different stores one for an e-commerce and one for a teaching website. Their training model is the best that I found so far, perhaps not quite as intuitive as a ChatGPT but that said they do get pretty granular so I like that. I think that ticket system could be improved, but I don't need it for that. I'm really only here for the chat bot capabilities, and also the integration with the Shopify environment.
Thank you for the review! We have messaged to you to find out what we can do to make Tidio ever better!
Nov. 13, 2025
Good UI, Fast and Efficient. Just what you need for cutomer service. -1 star because needs some improvement and better customer reply time.
Thank you so much for your feedback! 🙌 We’ve reached out to you directly and would love to help you get the very best out of Tidio. Your comments are truly appreciated — thanks again for taking the time to share them!
Nov. 11, 2025
Good overall. A bit pricey for AI Chat conversations. Backend settings is robust and has many features to dial in your website chat capabilities.
Thank you for the review!
Nov. 4, 2025
Looks really promising, our customer service dpt is over the moon.
Store
Zens
Using app
15 days
We really appreciate your feedback — so glad your customer service team is happy!
Oct. 21, 2025
good
Thank you for your review! Please let us know on [email protected] if there's anything we can do to make your Tidio experience better.
Oct. 17, 2025
Very happy with the customer service I've received regarding email setups for my ticketing issues. Looking forward to getting it all squared away so my ticketing window isn't so cluttered!
Thank you so much for the kind words! 💙 We’re really glad to hear our team could help with your email setup. We’ll be here if there’s anything else we can assist you with!
Oct. 4, 2025
This app has a lot of features. I'm still figuring them out. It's not the most user-friendly app, but maybe it's just me. Shopify Inbox was super easy and served my purpose, but it had a lot of bugs...will keep trying with Tidio.
Thank you very much for your feedback! If you ever have any questions or require guidance with any aspect of Tidio, do not hesitate to reach out to us at [email protected], and our team will be happy to assist you.
Sept. 25, 2025
Saving us lots of time in handling low-effort customer questions. The only thing I could ask for is more reasonable pricing. I don't need that many smart AI chats since our customers' questions need only low effort to handle. But would prefer AI to interfere after a few automatic flow interactions. We didn't have many chances to try out the full capacity of Lyro AI after the quota is ran out on simple customer questions.
Thank you so much for your thoughtful feedback 🙏 We’re glad to hear Lyro helps you save time! Our goal is to help businesses reduce workload through reliable automations. We’ve also reached out to you via email to discuss this further and explore how we can best support your needs. Thanks again for sharing your experience with us! 💙
Sept. 24, 2025
A little tricky to figure out Lyro and flows but seems like it will work well for our business.
Thank you for the review. If it happens that our features are a bit confusing, we're here to help! Don't hesitate to contact us at [email protected] for assistance :-)
Sept. 19, 2025
The AI tool is great! The company is actually a bit early stage, but the support is reachable and helpful. New features are coming up step by step, looking forward to continuing the journey!
Thank you for your review! To be sure you can make best out of Tidio, we reached out via email -- we'd love to know what can be improved!
Sept. 17, 2025
Love having all messages in one place! Makes our support much more streamlined. Although, I wish spam was filtered out a bit better, and Messanger messages could be replied to after the current window allows.
Thanks so much for the review! We're thrilled to hear that having all your messages in one place is helping streamline your support. The current time window for responding sadly is a restriction set by Meta (Facebook), and it applies across all platforms, not just Tidio. As for spam filtering, we always aim to strike the right balance so no important messages get flagged incorrectly. That said, we’ve reached out to learn more about your experience and see if we can improve things on your end. We truly appreciate your feedback — it helps us grow and serve you better. 💙
Aug. 31, 2025
作为一个中国卖家，我很认可这个APP，很适合新手卖家提升转化率。
Thank you so much for your kind words! We’ll keep working to make Tidio even better!
Aug. 26, 2025
Good app but a lot of plans
Thanks for your feedback! We aim to offer a wide range of plans so our customers can select the one that fits their needs best. We’ve also reached out to you to make sure you get any help you might need.
Aug. 18, 2025
Tidio ha sido una excelente incorporación para nuestra tienda online tendencias gourmet. Cuando hemos requerido ayuda el equipo de soporte siempre actua de manera rápida y ayuda. Ahora queremos ver como implementar mejor la IA para el proceso de atencion clientes y seguir experimentando con los flows. Si me gustaria contar con mas data exportable para analisis customizados, sin embargo la recomiendo.
Thank you for sharing your experience! We’re glad Tidio has been a great addition to your store and that our support team has been helpful. Excited to see how you’ll leverage AI and flows further — and we appreciate your feedback on exportable data!
Aug. 17, 2025
Very easy to set up and get started. The interface is intuitive, especially for smaller teams or non-technical users. While it covers most of the basics well, there are some limitations once you try to scale or customize more advanced workflows.
Thank you for your feedback! We’re glad to hear Tidio is easy to set up and intuitive for your team. We appreciate your note on advanced workflow customization and are actively working on enhancements to better support scaling and more complex use cases.
Aug. 17, 2025
tot nu toe is het allemaal begrijpelijk met instaleren, verder ben ik nog aan het kijken hoe het werkt
Thank you for your review! Feel free to reach out to our support team in case you need any assistance.
Aug. 16, 2025
Tidio has been a valuable tool for boosting customer engagement on our Shopify store. The live chat is intuitive, and the mobile accessibility makes it easy to stay responsive even while juggling other tasks. We appreciate the sleek design and how well it integrates with our brand’s premium outdoor vibe. However, setting up automated flows and AI responses has been more complex than expected. The learning curve is steep, and some features feel buried or unintuitive. With clearer guidance and more streamlined setup tools, this could easily be a 5-star platform. Still, it’s a strong option for businesses looking to enhance their customer support.
Thank you for highlighting what you love—our intuitive live chat, mobile access and sleek design—and for your honest feedback on automation setup. We’re actively simplifying our AI flows and onboarding guides to make setup faster and more intuitive. In the meantime, our support team is here to help you get up and running smoothly!