Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,896
chart
#398
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
4%
-
Less than a month
20%
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Less than a year
52%
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More than a year
23%
Reviews Summary
The reviews for the Tidio Shopify App are mostly positive, with users praising the app for its customer service, ease of use, and effectiveness in improving customer communication. Many users appreciate the live chat and AI chatbot features, highlighting how it has helped them streamline customer interactions and boost sales. The support team is also commended for being responsive and helpful, guiding users through setup and customization. However, some users have raised concerns about the pricing structure, particularly the cost of removing branding and using advanced features like welcome bots and automation flows. Additionally, a few users found the dashboard cluttered and experienced issues with syncing messages from social media platforms.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 6, 2024
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Sept. 1, 2024
App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.
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