Tidio Live Chat & AI Chatbots for Shopify

Tidio Live Chat & AI Chatbots

Boost your Shopify store with Tidio Live Chat & Chatbots

Rating

4.6

feedback

1,856

Reviews

chart

#45

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    4%
  • Less than a month
    20%
  • Less than a year
    52%
  • More than a year
    22%

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer service, efficient chatbots, and helpful AI features that streamline communication and boost sales. Users appreciate the ease of use and the ability to connect with customers across different platforms. However, there are concerns about technical issues such as downtime, malware warnings, confusing setup processes, and limitations in the pricing plans. Some users also mention challenges with syncing conversations and dissatisfaction with the support team's responses.

Highlights

Excellent customer service and efficient chatbots
Technical issues and limitations in pricing plans
Ease of use and multi-platform integration
Syncing conversations and support team responses

Rating Breakdown

  • 5
    88% (1,637 ratings)
  • 4
    6% (109 ratings)
  • 3
    1% (24 ratings)
  • 2
    2% (29 ratings)
  • 1
    3% (57 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 18, 2024

Good job!!

Using app

--

Total reviews

1

Average rating

5.0

3 / 5 Share

May 13, 2024

So far nice

Using app

4 days

Total reviews

1

Average rating

3.0

5 / 5 Share

May 12, 2024

Using app

12 minutes

Total reviews

1

Average rating

5.0

4 / 5 Share

May 9, 2024

This is the app I use for my discussion with my customs it is very good and I can receive their message right at the moment that the customer is at the computer and ready to make a deal with me. I recommend it. Can you please add more options to reply using ai instead of spending my time p,ease

Using app

About 1 month

Total reviews

7

Average rating

3.7

2 / 5 Share

May 6, 2024

Complicated to understand...dashboard is cluttered...way, way too much going on in a disorganized manner

Using app

12 months

Total reviews

1

Average rating

2.0

All reviews

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