Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.
Developer
TIDIO LLC
Rating
4.8
Feedback
1,252
Reviews
Chart
#349
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Tidio Shopify App are overwhelmingly positive, with users praising its ease of installation, intuitive interface, automation features, and customer support. Many users find the chatbot to be helpful in answering common customer queries, saving time for the team and improving customer experience. The app is commended for its ability to track conversions, handle customer support efficiently, and integrate seamlessly with Shopify. However, there are a few negative reviews mentioning issues with billing transparency, difficulties in customization, and lack of support for specific features like exporting customer questions.

Time spent using app
How long merchants keep the app installed.
Less than an hour 3%
Less than a day 12%
Less than a month 27%
Less than a year 36%
More than a year 19%
All reviews
4 / 5 Share
Aug. 15, 2026

It just works!

Store Using app Total reviews Average rating
Saunt Eyewear Almost 5 years 1 4.0
5 / 5 Share
Aug. 13, 2026

Ist der beste Livechat!!

Store Using app Total reviews Average rating
luada.de 7 months 1 5.0
Developer Reply

Thanks for the kind words! We're so happy to have you with us! 😊

5 / 5 Share
Aug. 11, 2026

Muy fácil instalación y plantillas útiles.

Store Using app Total reviews Average rating
MioBio Chile About 1 hour 2 5.0
Developer Reply

Thanks for your support! We're happy Tidio is working well for you! 🙌

5 / 5 Share
Aug. 11, 2026

very easy to use and set up and helps with customer support while i work hard in the background keeping customer flows running smoothly. Highly recommened.

Store Using app Total reviews Average rating
LG AURELIA LTD 6 months 1 5.0
Developer Reply

Thank you for taking the time to leave us a review! We really appreciate it!

5 / 5 Share
Aug. 11, 2026

Pretty happy with this app, works well to recommend products on your shopify store and also provides you with suggested Q&A's quite useful

Store Using app Total reviews Average rating
HBA Salon Equipment 3 months 2 5.0
Developer Reply

Thank you for the lovely feedback! We're glad Tidio is making a difference!

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