Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,169
chart
#126
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
13%
-
Less than a month
28%
-
Less than a year
36%
-
More than a year
20%
Reviews Summary
Tidio is highly praised by ecommerce merchants for its organization, guidance in setup, and time-saving automatic features. Users appreciate the AI capabilities that help with customer support and response times. The app is described as intuitive, user-friendly, and effective in streamlining customer communications. Positive feedback includes the ease of integration with Shopify, the helpful AI agent, and the ability to customize responses. However, there are some mentions of the app being expensive for certain users and issues with AI responses needing improvement in flexibility and customization options.
Highlights
Review RSS Feed
All reviews
March 13, 2026
Me ha sorprendido por la facilidad de poner en producción. LLevamos 2 semanas y estamos encantados
March 13, 2026
Thanks so much! If you ever need help getting even more out of Tidio, feel free to reach out — we're always here to help 💙
March 12, 2026
We were interested in this program and started installing it. When we started looking at the pricing, it was just outrageous. This program would be the most expensive app we have. If you'd like to see their real pricing, go to their website (See all pricing options)
Thank you for your feedback. We’ve reached out to you via email to better understand your needs and help find the best pricing option for your business. We’d be more than happy to assist and make sure Tidio fits your requirements.
March 11, 2026
Tidio is AWESOME-- game changer for our customer service experience and overall efficiency!
Your review truly made our day!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more