Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Developer
TIDIO LLC
Rating
4.8
Feedback
1,339
Reviews
Chart
#374
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Tidio is a popular Shopify app that offers live chat, AI chatbot, and customer support features. Users appreciate the ease of installation and user-friendly interface, making it simple to manage customer chats and store activity. The AI agent is praised for its ability to learn from the website and provide exceptional customer support, especially for small businesses. However, some users have mentioned drawbacks such as a short 7-day free trial period, limited customization options, and slow customer support responses. Improving support response times and extending the trial period are suggested to enhance the overall user experience.

Time spent using app
How long merchants keep the app installed.
Less than an hour 3%
Less than a day 11%
Less than a month 26%
Less than a year 34%
More than a year 18%
All reviews
5 / 5 Share
Sept. 4, 2026

Helps out a lot with building new clients.

Store Using app Total reviews Average rating
ScreenerKing® Over 5 years 4 5.0
Developer Reply

Thank you for your review! We appreciate your support and look forward to being part of your continued success! 🚀

5 / 5 Share
Sept. 4, 2026

happy to use Tidio, the settings there is clear and love the ai functions

Store Using app Total reviews Average rating
Dcams Mexico 25 days 1 5.0
Developer Reply

We're thrilled to hear Tidio is a good fit for you!

5 / 5 Share
Aug. 31, 2026

Easy Setup and runs smoothly. No problems here.

Store Using app Total reviews Average rating
Brevity Brew 7 months 2 5.0
Developer Reply

We appreciate the 5-star review!

5 / 5 Share
Aug. 31, 2026

Todo muy bien

Store Using app Total reviews Average rating
Kauara Over 1 year 1 5.0
Developer Reply

¡Gracias!

4 / 5 Share
Aug. 25, 2026

So far I love Tidio. as of now I am rating them at 4 stars. but those are not based on performance. I am rating a 4 stars because I just got it and I'm still trying to figure everything out.

Store Using app Total reviews Average rating
AuraLyn 15 days 3 4.7
Developer Reply

Thank you for the review, we hope that once you get to know Tidio more, it become a must - have tool for your business :-)

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