Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#79
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
3%
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Less than a day
13%
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Less than a month
28%
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Less than a year
36%
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More than a year
20%
Reviews Summary
The reviews for the Tidio Shopify App are overwhelmingly positive, with users praising its ease of setup, intuitive interface, automation features, and customer support capabilities. Many users have found the chatbot to be a game-changer in improving customer engagement and response times. However, there are a few negative reviews that highlight concerns about automatic upgrades, pricing, and occasional issues with the chatbot's responses. Overall, Tidio is highly recommended for its effectiveness in enhancing customer support and communication on Shopify stores.
Highlights
Review RSS Feed
All reviews
May 25, 2026
Tidio combines live chat, chatbots, and a basic helpdesk/ticketing system into one interface that’s designed for support and sales teams. It offers prebuilt chatbot templates, a visual flow builder, and Lyro, an AI chatbot that can answer common questions from your knowledge base.
May 22, 2026
La migliore chat in circolazione su Shopify. Insostituibile
Your review made our day. We appreciate it so much!
May 21, 2026
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront. One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process. We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency. As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly. We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.
Thank you for sharing your thoughts. We’ve sent you an email to discuss your needs and explore the most suitable pricing plan for your business. We’re eager to help and ensure Tidio meets your expectations.
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