Tidio ‑ Live Chat & AI Chatbot for Shopify

Tidio ‑ Live Chat & AI Chatbot

Help shoppers instantly with live chat and AI-powered support.

Rating

4.8

feedback

1,200

Reviews

chart

#145

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    3%
  • Less than a day
    13%
  • Less than a month
    28%
  • Less than a year
    36%
  • More than a year
    20%

Reviews Summary

Tidio is a highly praised app by ecommerce merchants using Shopify. The positive aspects highlighted in the reviews include the user-friendly interface, efficient automation features, helpful chatbots, and excellent customer service support. Users appreciate the ease of setup, customization options, and the ability to boost sales and improve communication with customers. The AI functionality, particularly the Lyro Chatbot, receives high praise for accurately responding to customer queries and increasing conversions. Additionally, the app is commended for its versatility, integration capabilities, and time-saving features. However, some users have mentioned concerns about pricing, ticketing interface improvements, and occasional issues with AI responses.

Highlights

User-friendly interface and efficient automation features
Highly praised AI functionality, particularly the Lyro Chatbot
Versatile and time-saving features
Concerns about pricing and ticketing interface improvements
Occasional issues with AI responses

Rating Breakdown

  • 5
    85% (1,025 ratings)
  • 4
    8% (92 ratings)
  • 3
    1% (15 ratings)
  • 2
    2% (23 ratings)
  • 1
    4% (44 ratings)

Reviews with Text

  • 92% (1,104)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 15, 2026

Awesome!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 15, 2026

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for taking the time to rate us! 💙💚 It means a lot to us. Don’t hesitate to reach out if there’s anything we can assist you with.

5 / 5 Share

April 15, 2026

Tidio est vraiment complet et la version gratuite permet de bien découvrir la platforme ! Je pense que je gagne 1h/semaine de traitement SAV avec cet outil

Using app

--

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the review! 💙 We really appreciate your support. If you ever need anything, we’re here to help.

5 / 5 Share

April 14, 2026

been using tidio for more than an year and it's working pretty well for us.

Using app

Over 4 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you a lot for the kind words!

5 / 5 Share

April 14, 2026

Ich bin bislang sehr zufrieden mit Tidio, da bei uns die Live-Chat Funktion mit das wichtigste ist. Bislang konnte keine andere Chatting-App unsere Wünsche so erfüllen. Das senden von Produkten im Chat sieht außerdem verdammt gut aus!

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Your review made our day! :-)

All reviews

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