Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,883
chart
#387
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
20%
-
Less than a year
52%
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More than a year
22%
Reviews Summary
The reviews for the Tidio Shopify App are overwhelmingly positive, with users praising the app for its excellent customer service, ease of use, and effectiveness in improving communication with customers. Many users highlighted the helpful and responsive support team, mentioning specific team members who provided great assistance. The app's features like live chat, AI chatbots, and customizable icons were also commended for enhancing customer interactions and boosting sales. However, a few users expressed concerns about pricing, complicated setup processes, and occasional technical issues like the app being down.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
July 21, 2024
Hi there, thank you for the review. We would like to get more details on it -- could you please reach out to us at [email protected]? Our Support Team will do their best to assist you and sort out any issue you may have. Thank you!
July 19, 2024
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio
July 17, 2024
Wow, i am flabbergasted, this is more as other apps deliver, everything to setup an helpdesk, own email, own osx desktop app, ios app. First app that is really worth some money.
Hello there, thank you so much for your review! We appreciate your kind words :)
July 15, 2024
Best customer support app on Shopify! Best value for the price and and even the free option (Until you grow your brand) has many useful features. So many options and the team continues to add to the app!
Hello there, thank you for your great review! We aim to provide useful features even in the free plan, to help you grow with Tidio :)
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