Tidio: AI Chatbot & Live Chat
The reviews are overwhelmingly positive, with many merchants praising Tidio for being easy to install, intuitive to use, and effective as an all-in-one customer support solution. Commonly mentioned strengths include live chat, email/help center integration, AI features like Lyro, automation flows, product recommendations, and the ability to manage customer conversations from one place. Reviewers also frequently note time savings, faster response times, improved customer experience, and better conversions or lead capture. Several users appreciate the clean interface, mobile access, and the helpfulness of the support or implementation team. The main negative feedback is limited but important. A few users report poor customer service after signup, especially on paid plans, and some mention slow or missing responses from support. Other concerns include a short 7-day free trial, limited customization, difficulty installing due to account/email issues, lack of export options for customer questions and answers, and a mobile app that could be easier to navigate. A small number of reviewers also say the AI needs training before it becomes truly effective, or that certain features like translation support could be improved. Overall, the sentiment is strongly favorable, with most criticism focused on support, flexibility, and a few usability gaps.
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we really love the application its very useful
TIdio and Lyro themselves are an amazing customer service tool. Lyro, the AI LLM has brought up our "resolve rates" to around 80% with a 4.2 out of 5 stars feedback, without ever involving our team. The team is then able to catch the other ~20% and special requests. One thing to note... MAKE SURE YOU INTEGRATE IT CORRECTLY TO YOUR STOREFRONT THE FIRST TIME. Tidio customer service support is atrocious and do not plan on them ever being there to help you at all. Luckily, Claude's chrome extension is able to figure out pretty much everything. Invest in your claude because Tidio doesn't care about you.
Have been using Tidio for the past year and we love it!
Thank you so much for your kind words! We appreciate your trust and support, and we're happy to have you with us!
Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their custom order. In our experience, Tidio needs significant improvement before it can be trusted with customer-facing communication. We uninstalled it and won’t be returning.
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