Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.8
feedback
1,200
chart
#145
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
-
Less than a day
13%
-
Less than a month
28%
-
Less than a year
36%
-
More than a year
20%
Reviews Summary
Tidio is a highly praised app by ecommerce merchants using Shopify. The positive aspects highlighted in the reviews include the user-friendly interface, efficient automation features, helpful chatbots, and excellent customer service support. Users appreciate the ease of setup, customization options, and the ability to boost sales and improve communication with customers. The AI functionality, particularly the Lyro Chatbot, receives high praise for accurately responding to customer queries and increasing conversions. Additionally, the app is commended for its versatility, integration capabilities, and time-saving features. However, some users have mentioned concerns about pricing, ticketing interface improvements, and occasional issues with AI responses.
Highlights
All reviews
April 16, 2026
It’s an amazing app. I brought it in because handling everything alone was getting impossible, and now Lyro AI takes care of all the first responses for me. It’s a shame there’s still some trouble with Japanese input, but the benefits easily outweigh that. Really great stuff.
Thank you so much for the feedback, we promise to develop Lyro so it benefits you!
April 15, 2026
Awesome!
Thank you for the 5-star review, much appreciated! 💙
April 15, 2026
Thanks for taking the time to rate us! 💙💚 It means a lot to us. Don’t hesitate to reach out if there’s anything we can assist you with.
April 15, 2026
Tidio est vraiment complet et la version gratuite permet de bien découvrir la platforme ! Je pense que je gagne 1h/semaine de traitement SAV avec cet outil
Thank you so much for the review! 💙 We really appreciate your support. If you ever need anything, we’re here to help.
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