Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.6
feedback
1,937
chart
#310
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
4%
-
Less than a month
20%
-
Less than a year
51%
-
More than a year
24%
Reviews Summary
The reviews for the Shopify App are mostly positive, highlighting features like helpful customer service, a variety of functionalities, user-friendliness, and quick response times. Users appreciate the app's ability to streamline customer communication and enhance website engagement. However, there are some negative aspects mentioned, such as high pricing, issues with email forwarding, confusing pricing tiers, and difficulties in canceling the service. Some users also expressed frustration with the app's complexity and the quality of customer support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 19, 2025
The app seems incredibly promising but it's unclear in terms of how to scale it and use it - we have previously asked for an overview and the support agent missed our meetings twice and messaging execs or anyone was flatly ignored. Despite this we have gone with Tidio and while everything seems so incredibly promising. the only promise of support has been severely lacking
I'm sorry to hear you feel that way. Please be rest assured we're here to assist you and we will do our best to provide you with the needed support. We will update you to your email regarding your inquiry.
March 13, 2025
I honestly don’t even know how to describe what happened. I paid for a plan because I wanted the chat page. I then received an email from Raquel, who stated that there are significant abuses of the chat page and I therefore have to prove my reasons for wanting it. I message back that this doesn’t sound like an upstanding company. Hours later I receive another response from Chris, who states he’s with the legal team, but oddly has a Customer Experience title. Within the thread that Chris forwarded to me is an email from Joel, who explicitly states that he’s not replying to me so that I don’t think something went wrong on their side. Too late. I definitely think there’s something wrong on their side. I cannot uninstall this app fast enough, and have asked for a refund. I don’t know what you, the reader, may want to do with this information, but I can’t suggest that you use them. There are plenty of other live chats out there with fewer red flags when talking to clients. Update: As you can see they replied here, they also emailed me asking me to edit my review because...and here let me quote Jack, "But I also want to be honest—while the mistake was bad, it wasn’t as sketchy as it might have seemed." Because nothing says sketchy like a company having to say "we're not sketchy".
We understand that this situation caused frustration, and we regret the mix-up. While it was simply an internal error, we recognize that it didn’t leave the best impression. Mistakes happen, and we’ve already corrected the issue to prevent it from recurring. We appreciate the feedback and remain committed to providing a reliable experience for all our users.
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