Tidio ‑ Live Chat & AI Chatbot
Free Trial
Rating
4.4
feedback
850
chart
#251
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
18%
-
Less than a month
32%
-
Less than a year
32%
-
More than a year
14%
Reviews Summary
The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to save time with customer ordering communications, efficient AI chatbot functionality, easy setup, great customer support, and helpful features like automating responses. On the other hand, negative themes include concerns about pricing challenges as the AI conversations scale, nickel-and-diming practices, high costs for removing branding, buggy performance affecting website speed, poor customer support experiences, limitations on conversations per month, and pushy upselling tactics.
Highlights
Review RSS Feed
All reviews
July 3, 2025
Our business is in the pet healthcare centre. We want to leverage the benefits of AI without automating too much. I was struggling to find a help desk and live chat which was flexible enough to permit this. I downloaded and trialled at least 4 other alternatives and none of them could provide the flexible options that Tidio could. Its early days and we are still i our trial period but I think this platform is going to be a real asset to my business. we are a small team of 4 and as the business owner I am the only one with in depth knowledge however with the use of AI to 'suggest' not automate responses, it will enable my staff to start responding to many of the enquiries that we receive. Moreover the customer service available on this app is fantastic. The automated help desk is great but they quickly put you through to a live agent if required who responds quickly. I had to escalate a couple of issues that the live agent could not resolve and these issues are being worked on currently but I have every confidence that they will be sorted out. None of the other options that I looked at provided live support quite like it and that was one of the key deciding factors when making a decision. Thanks Tidio. You are doing a great job.
We appreciate your review so much! It sounds like you've found a great fit for your company with Tidio! We strive to deliver the best possible product and support. We hope you will enjoy using Tidio even more :)
July 2, 2025
This has been a great service so far. It's cut down the time I spend with customer ordering communications back at least 50%.
Thank you for the review! We're happy to hear that the service has been so helpful and has significantly reduced the time you spend on offering support to your customers. Let us know if there is anything we can help you with!
July 1, 2025
Very good so far, pricing becomes a challenge once you scale AI conversations and flows but it's a great tool.
Thank you for your feedback! It's great that you find the tool very useful. If you have any specific concerns or questions about pricing, feel free to let us know. We're here to help and ensure you get the most value out of our service!
June 28, 2025
We’re truly sorry to see your experience didn’t meet expectations. It looks like you finished onboarding and used the app briefly — we completely understand how first impressions matter, and we’re more than willing to assist with anything that didn’t feel clear or smooth during setup. Our team actually reached out to offer help, and we’d still love the opportunity to support you better. Feel free to get in touch anytime at [email protected] — we're here to help with setup, features, or anything else you might need. We’d be happy to work with you toward a better experience.
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