Tidio: AI Chatbot & Live Chat for Shopify

Tidio: AI Chatbot & Live Chat

AI agent for sales and support. Live chat, email, social...
Developer
TIDIO LLC
Rating
4.8
Feedback
1,355
Reviews
Chart
#360
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

Tidio is highly praised by users for its ease of use, effectiveness in customer support, and AI capabilities. Users appreciate the quick setup, intuitive interface, and the ability to engage with customers efficiently. The AI agent, Lyro, is highlighted for its high resolution rate and time-saving features. However, some users mention drawbacks such as limited customization options, short trial periods, and slow customer support responses. Overall, Tidio is recommended for its seamless integration with Shopify, automation features, and positive impact on customer support experiences.

Time spent using app
How long merchants keep the app installed.
Less than an hour 3%
Less than a day 11%
Less than a month 26%
Less than a year 34%
More than a year 18%
All reviews
5 / 5 Share
Oct. 18, 2026

All I can say is this app is the best thing ever downloaded. thank you for all you do for my website!!! !!!

Store Using app Total reviews Average rating
Rick's by Design 19 days 6 5.0
Developer Reply

Thank you for taking the time to share your experience! Your kind words made our day.

5 / 5 Share
Oct. 14, 2026

Fantastic App, Highly Recommend

Store Using app Total reviews Average rating
Simply Tanks 25 days 1 5.0
Developer Reply

Thank you for the 5-star review, much appreciated! 💙

5 / 5 Share
Oct. 13, 2026

I love that app!

Store Using app Total reviews Average rating
Snap Magnets Over 1 year 3 5.0
Developer Reply

Thank you so much!

5 / 5 Share
Oct. 12, 2026

Very nice and easy and the techs are very responsive in case you have any questions :)

Store Using app Total reviews Average rating
Kingofjewelry.com About 2 months 3 5.0
Developer Reply

Thank you for you review! We truly appreciate your support!

5 / 5 Share
Oct. 10, 2026

I really like the easy access I have to chat with people live. This makes it very personal for people, and it's all on my phone :)

Store Using app Total reviews Average rating
Nicole Designs All Over 7 years 1 5.0
Developer Reply

Thanks for taking the time to leave a review! ⭐ We're delighted that Tidio has been good for your business.

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