Tidio Live Chat & AI Chatbots
Boost your Shopify store with Tidio Live Chat & Chatbots
Rating
4.7
feedback
1,899
chart
#385
All reviews
Rating Breakdown
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Sept. 6, 2024
the app is great, helps a ton, it makes your business easy, help you generate more sales, and help you manage your team well.
Sept. 1, 2024
App works ok, but its absurd that removing the Tidio branding costs more per month than using the tool itself. Not to mention very expensive to use the welcome bots and automation flows. For a small store to use them, you'll be paying more than your monthly Shopify fee.
Hi there! Thank you for the review! Our Support Team has reached out to you via email to assist.
Aug. 18, 2024
What a great App. Strongly recommend it
Thanks for leaving this amazing review!
Aug. 9, 2024
My experience with Tidio Live Chat & AI Chatbots has been a transformative journey in streamlining customer communication and enhancing website engagement. Initially, I was drawn to Tidio for its user-friendly interface and comprehensive feature set, catering to both live chat and chatbot functionality.
Hello there! We appreciate you taking the time to leave this review, we're happy to know Tidio serves you on many levels!
Aug. 9, 2024
I wanted to take a moment to express my gratitude for the outstanding support I received from Arek at Tidio. He was incredibly patient and went above and beyond to help me reposition Tidio using custom code. As someone who isn't well-versed in CSS, I greatly appreciated his willingness to guide me through the process step by step. Thanks to Arek's expertise and dedication, I was able to achieve exactly what I needed. His exceptional service truly made a difference, and I'm so grateful for his help
Thank you for this amazing review! Arek is truly a gem!
Aug. 9, 2024
me gusto ucho y siento queestoy aprendiendo
Hi, thank you for this feedback!
Aug. 5, 2024
Bot is working well so far. Tidio team is nice and responds promptly via chat when we need assistance.
Hi there! Thank you so much for your review. We're thrilled to know you're satisfied with our product and support we offer.
Aug. 8, 2024
The customer service of tidio is so good.
Hello there, thank you for this amazing review!
Aug. 4, 2024
exactly what i need
Hello there! Thanks a lot for this amazing review, we're happy to know Tidio meets or even exceeds your expectations as a customer support platform :)
July 21, 2024
Hi there, thank you for the review. We would like to get more details on it -- could you please reach out to us at [email protected]? Our Support Team will do their best to assist you and sort out any issue you may have. Thank you!
July 19, 2024
The customer service if you want to call it was horrible and rude. Your Ai chatbot was never helpful in giving me the necessary answers. I had to redo my settings at least 2 times, and they were not sticking despite your chatbot telling me to hit the save button (duh). Nothing would refresh or update, not even my updated subscription. You are nickel and diming everyone for every single person that shows up on the website, making this WAY more expensive than it shows on the Shopify App page, which, to me, is a bait and switch. There are lots of gadgets, but can't even get the basics right. It's crazy how you could put time into this and then not deliver on the customer service and basic updating of subscription service and settings and then charge and arm and a leg.
Hi! I'm so sorry for the issues you encountered. It appears a simple configuration check -- such as checking your new settings in an incognito window -- might resolve the issue. I'll contact you directly to ensure this is fixed promptly. Olek - Tidio