Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,180
chart
#133
All reviews
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March 25, 2026
I have used this in the past (during the pandemic when we had to work from home) so I was super excited to get to download it again for our new website. So far so good, I love the different plan options and the ability to customize the widgets. Super helpful for our company!
Thank you so much for sharing your experience—we’re thrilled to have you back with Tidio! It’s wonderful to hear that our platform continues to meet your needs, especially as your company grows.
March 25, 2026
This has been a great tool for our business, offering a wide range of useful features and resources. We primarily use it for the chatbot, and it has performed really well in that area. The only reason I’m giving it a 4 instead of a 5 is that the ticketing interface could be improved. Aside from that, it’s been a very positive experience overall
Thank you for your support and for being part of the Tidio community.We also really appreciate your honesty about the ticketing interface. We've reached out to you via email to receive more details on the missing features of ticketing.
March 25, 2026
Tidio has been an excellent app for my business. It is user-friendly, reliable, and has helped me improve communication with my customers. The setup process was simple, and the tools make customer support faster and more efficient. I am very happy with the experience and highly recommend it to other business owners.
Thank you so much for your kind words and recommendation! It’s incredibly rewarding to know that our user-friendly platform and efficient tools have helped streamline your customer communication and support.
March 25, 2026
Tidio is a great support for our customer care team, enabling us to chat live with customers and resolve issues in real time. When the operators are not online, it responds quite well to requests, and we deal with them in the morning. We sell mostly furniture with many specifications that need to be understood by the client, and Tidio is able to keep them engaged while we find information.
Thank you so much for your wonderful feedback! We’re thrilled to hear that Tidio has become such a valuable part of your customer care team.
March 23, 2026
I am absolutely amazed by the AI Lyro Chatbot. We have a complex product line, and customers require their products to fit within our packaging and ask a lot of "will this fit" size questions. Lyro has handled these questions accurately and provided instant product suggestions, resulting in customers placing orders. Before this, a customer would have to wait for us to research sizes and write them back hours later. All of this was done simply by Tidio connecting to our Shopify account.
Your review truly made our day -- knowing Lyro is increasing your sales is rewarding :-)
March 22, 2026
Excellent app, seems well thought out and it's intuative and easy to use. Very powerful but not overwhelming.
Thank you so much for the 5-star review!
March 17, 2026
exelente asistencia, muy inteligente, contundentes respuestas, realmente soluciona las problematicas de clientes, Lyro me soprendió y ha generado ventas aun en plan free. la app tidio es muy intuitiva y se me ha hecho facil usarla, sin duda seguiré con la app.
We greatly appreciate your five-star rating. It’s fantastic to know that you enjoy using Tidio.
March 17, 2026
Very versatile, includes a lot of features and we can integrate many apps in their portal. They have a lot of integrations too and it's easy to use.
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a seamless and stress-free experience with Tidio!
March 16, 2026
Tidio hat mir geholfen, viele Kunden zu halten, wodurch ich mehr Möglichkeiten hatte, mehr europäische Familien, Hotels, Apartments und Restaurants zu bedienen.
Vielen Dank :-)
March 24, 2026
Great AI functionality.
Thank you so much for the 5-star review!
March 16, 2026
dopo aver provato diverse app sono tornata con tidio è quella più completa!!
Grazie mille!
March 15, 2026
Easy to use and excellent copy produced. Recommend.
Thank you so much for your kind words and for taking the time to leave a review!
March 15, 2026
Diese App ist die größte Enttäuschung, die ich jemals mit Shopify Apps erlebt habe. Ich habe den Live Chatbot mehrere Tage trainiert, Tag und Nacht. Alles bis in die Details erklärt, alle Antworten geliefert. Für Paar Wochen ging es gut - ich wollte nur das mindeste, nur dass er gute Antworten liefert. Ich merke seit mehreren Tagen, dass der Umsatz schwächer und schwächer wird - ich dachte niemals, dass es wegen dem Bot ist. Ich habe die Chats für ca. zwei Wochen nicht kontrolliert. Die Antworten sind katastrophal, sogar die Produkte, die wir am meisten auf unserem Shop verkaufen, wurden dargestellt, als ob sie nicht verfügbar wären. Katastrophe!!! 40 Chats mit 40 potenziellen Verkäufen hat er uns ruiniert, mit Antworten die niemals eingegeben wurden. Ich bin zutiefst enttäuscht. Ihr habt mir mein Geschäft ruiniert!!!
Thank you for bringing this issue to our attention. We will investigate the case and contact you via email.
March 13, 2026
Me ha sorprendido por la facilidad de poner en producción. LLevamos 2 semanas y estamos encantados
March 13, 2026
Thanks so much! If you ever need help getting even more out of Tidio, feel free to reach out — we're always here to help 💙
March 12, 2026
We were interested in this program and started installing it. When we started looking at the pricing, it was just outrageous. This program would be the most expensive app we have. If you'd like to see their real pricing, go to their website (See all pricing options)
Thank you for your feedback. We’ve reached out to you via email to better understand your needs and help find the best pricing option for your business. We’d be more than happy to assist and make sure Tidio fits your requirements.
March 11, 2026
Tidio is AWESOME-- game changer for our customer service experience and overall efficiency!
Your review truly made our day!