Tidio ‑ Live Chat & AI Chatbot
Help shoppers instantly with live chat and AI-powered support.
Rating
4.7
feedback
1,238
chart
#79
All reviews
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May 25, 2026
Tidio combines live chat, chatbots, and a basic helpdesk/ticketing system into one interface that’s designed for support and sales teams. It offers prebuilt chatbot templates, a visual flow builder, and Lyro, an AI chatbot that can answer common questions from your knowledge base.
May 22, 2026
La migliore chat in circolazione su Shopify. Insostituibile
Your review made our day. We appreciate it so much!
May 21, 2026
We upgraded to Tidio after reviewing the information provided on both the Shopify App Store and Tidio’s website, expecting the free trial to allow us to properly test the features and chatbot functionality before committing long-term. Unfortunately, after only one day, the bot stopped functioning the way it initially did, and many of the limitations and billing details were not clearly explained upfront. One of the biggest concerns is the inconsistency between the pricing and features shown on the Shopify App Store versus Tidio’s actual website. The plans, billable conversations, and included features are presented differently depending on where you look, which created confusion during the upgrade process. We originally switched from Chat Live to Tidio because the Growth plan appeared to offer similar functionality with additional tools and automation features. However, after discovering the actual limitations and differences in functionality after upgrading, we are now seriously considering returning to Chat Live, especially since it provides many of the same core features with clearer expectations and pricing transparency. As a business owner, transparency matters. We expected the trial experience, pricing, and feature availability to be clearly explained before upgrading. Instead, the experience felt misleading and confusing rather than straightforward and business-friendly. We hope Tidio improves transparency between their Shopify listing, website pricing, and actual feature limitations so businesses can make informed decisions before committing to a paid plan.
Thank you for sharing your thoughts. We’ve sent you an email to discuss your needs and explore the most suitable pricing plan for your business. We’re eager to help and ensure Tidio meets your expectations.
May 21, 2026
Great app. It has helped me along the way to build my business it really comes in useful. My costumers are very happy and they enjoy the presence of the chatbot. It is also the cheapest option out there.
Thank you for your amazing feedback! We're happy to know that Tidio helps you that much.
May 20, 2026
We were nervous about adding a chatbot because we'd tried other tools that felt clunky, but this one was easy from day one. Our whole team picked it up fast and our customers seem to actually like chatting with it.
Thank you for your review, if there is anything we may upgrade, let us know!
May 19, 2026
The system is a mess. The app was double installed or something and causes us not able to receive the message from customer. We missed the data /message of the customers. And Tidio customer service looks busy or they simply ask AI to handle the issues (which is not working).
We're sorry for the inconvenience you faced. Please note that most likely you have installed two different projects on your website, one with a plugin and another with JavaScript code. Our Team has already updated you via email, so we can help with sorting this out! Your cooperation will be appreciated.
May 19, 2026
This is a great app that I am using. I recommend it to everyone. Thanks.
We're thrilled to know you'd recommend Tidio to others!
May 19, 2026
I hope there can be Chinese as well, because the Chinese market is supposed to be huge
We appreciate your feedback on the language we could introduce. Hope you're satisfied with using Tidio.
May 19, 2026
Easy to use, Fast and reliable!
We love your review about Tidio!
May 19, 2026
Love this app. Fast and quick to chat with customers.
We appreciate your kind words!
May 16, 2026
Tidio ease of setup and customization is excellent. Chatbot is non-intrusive for browsing customers yet ready to provide specific information and products as requested. Top-tier support especially for eCommerce business like ours.
Thank you so much for the review! 🌟 We’re really happy to hear you had a great experience with Tidio
May 14, 2026
Autonomo e in grado di gestire bene le richieste dei clienti.
Thank you so much! ⭐⭐⭐⭐⭐ We really appreciate you taking the time to share your experience — it means a lot to the team. 😊
May 13, 2026
Sem dúvidas, é uma plataforma diferente de todas que testamos até hoje, e uma das únicas que realmente resolve nosso caso de perguntas frequentes com ótimos acertos nas respostas. Fácil, rápido e objetivo.
Thank you, your review made our day!