PuroEstadoFisico.com review for Tidio ‑ Live Chat & AI Chatbot
May 6, 2025
Terrible Customer Support – 30+ Days, No Resolution We have spent over a month trying to resolve a basic WhatsApp‑integration error on Tidio. Despite countless emails, chatbot conversations, and a “Level 2” escalation, our phone number still shows as "pending" and messages never send. - 30+ days, still broken. Every reply repeats the same “disconnect and reconnect” script—nothing changes. - No live technician. All contact is through an automated bot or delayed email; no real person ever jumps on a call or screenshare. - Business impact ignored. Our store relies on WhatsApp to serve customers; Tidio’s inaction has cost us sales and credibility. - Empty promises. Each “we’ll get back to you shortly” stretches into days of silence. If you want a platform whose "only" support is a bot that recycles canned responses, Tidio is perfect. If you value rapid, human‑centered help for mission‑critical features, look elsewhere—I’m canceling and moving back to Meta’s own (free) tools.
Hello, thank you for your feedback. We’re sorry about the difficulties you’ve encountered with the WhatsApp integration. Our team has been trying assisting you across multiple support tickets, and the issue has been escalated to our engineering team. We provided specific troubleshooting steps based on their findings, but unfortunately, we did not receive a response to proceed further. We completely understand how important this feature is for your business and will be more than happy to continue working together to resolve the issue if you’re willing to resume the conversation. Please feel free to reply to our last email at any time — we remain ready to assist.
