Vach Cittoni review for Tidio ‑ Live Chat & AI Chatbot
June 20, 2025
Downloaded it. Said it already linked with shopify with the wrong email and wanted my password which at that point i hadnt even set up and when I went to chat, it wanted my email to get back to me, so I'm assuming a live chat app should have live app support!! Doesnt seem like something I want to have to support my customers
Hi there, We're really sorry you had trouble getting started — this definitely isn’t the experience we want for any of our users. We’ve already reached out to you via email and are ready to help, we can help you set the correct email in just a few minutes. If you prefer to use a different email address, feel free to contact us directly at [email protected]. Our team is available and happy to assist. Thanks again for your feedback. We’d love the opportunity to turn this around and help you get the most out of Tidio.
