CHEF GRADE review for Tidio ‑ Live Chat & AI Chatbot
June 23, 2025
It's good - primarily because there are not a lot of better options out there yet, but definitely a lot of opportunity to be dethroned as AI agents become more advanced. A lot of nickel-and-diming with few quality filters in place to prevent you from feeling like they're not trying to push you into buying more credits/increasing to the next billing tier constantly. Looking forward to the second gen of agentic AI products that aren't heavily focused on token-based billing that basically charge you 500x on the API call cost from OpenAI. All for what is essentially a the same ChatGPT output I'd get if I messaged it directly, just in a nicer package. The real kicker for me was that they charge a laughable amount for removing their branding as a separate monthly fee.
Thanks for sharing your feedback. We hear you. You're right that the AI space is moving fast, and we're constantly working to stay ahead by offering more than 'just' a ChatGPT wrapper. Tidio combines conversational AI with a full suite of customer support tools, including automation flows, live chat, multichannel messaging, and integrations - all designed to work together out of the box. Features like Lyro AI, our API Call node in Flows, and the upcoming Lyro Actions are built to go beyond simple responses and help businesses truly scale their support. We’re also mindful of pricing and do our best to keep it fair and transparent across all tiers. That said, we take your comments seriously, and we’ll keep refining both the product and the experience to earn that next star. Thanks again for being part of the journey.
