WatchPlaza review for Tidio ‑ Live Chat & AI Chatbot
July 21, 2025
It's not possible to bulk export chats. Tidio is not transparant. If webshops receive visitors on their website, the chat conversations should be managed by the customers of Tidio, in this case the webshop, which should be able to bulk export the chats. I found 20+ alternatives in the Shopify appstore already. Chatty seems to be the best alternative. Edit: Chatty doesn't have this feature standard implemented, but after asking, they replied to me within 1 minute that it's manually possible, because they put their customer on no 1. When I asked Tidio to do this, your employee told me that the chats & chat history belong to Tidio only, not the customers of Tidio (Shopify webshops in this case). Update 2025-07-18: Not necessary anymore to export chats, which seems surprisingly possible now. I will never work with TIDIO LLC anymore in the future. Update 2025-07-21: Since when is it available in the plus plan? Also your customer support employee didn't mention this. He clearly stated that it wouldn't be possible at all, because the chats belonged to Tidio, according to this Tidio employee. If Tidio employs such employees, I don't need to work with them, but that's my current opinion.
We appreciate your feedback. It's worth mentioning though, that the competitors you mentioned do not offer this feature within their software. Please note, the bulk export of the conversations is available within the Plus Plan. We'd love to discuss your use case, having your response to our email communication will be appreciated!
