My Roots Jewelry review for Tidio ‑ Live Chat & AI Chatbot
Aug. 12, 2025
The app is great for consolidating all of your messages and communication. However, there was a connection error with my instagram account and then my Facebook messenger app. Neither will reconnect. Additionally, I paid to have the feature of being able to send products directly to the customer from the dashboard, but no such feature exists from what I can tell.
Developer Reply
Hi! Thank you for your review. I’d be happy to assist with both concerns - the connectivity with Facebook/Instagram through Meta and the ability to send products directly from chat. These features are available, and I’ll guide you on how to use them effectively. Olek - Tidio
Developer
Shopify App Store