Rokland review for Tidio ‑ Live Chat & AI Chatbot
Aug. 12, 2025
Rarely do I compare 2 brands because I know some apps can fit a company's needs in different ways. But let me say if you are looking for an alternative to Live Chat, this offered us way more functionality for a fraction of the cost. There are some shortcomings- like the ticket system is convoluted, and chats don't always refresh so customers or agents can miss a reply. The widget also does not refresh if a customer is in your chat right before close and then you close, they may still be able to enter chat with nobody there. But we created a workaround for that. Overall we are very satisfied!
Thank you for providing such a thoughtful comparison. Your perspective offers valuable insights for us all to learn from. We're honored to be your chosen app for CS. Olek - Tidio
Offer instant support with chatbot and live chat interactions.