ART o LUNA review for Tidio ‑ Live Chat & AI Chatbot
April 28, 2026
Tidio has a feature that upgrades your package automatically. This is in theory a good idea during Seasonal sales. However, it doesn't downgrade automatically after that. Extreme seasonality is a known fact in E-Commerce, so it's undeniably bad intend by Tidio and was probably developed as a cash grab instead of convenience for small businesses. They upgrade you once your numbers rise and enjoy the extra profit if you do not downgrade manually afterwards. Who doesn't love it to micromanage your plugins regularly on top of your customers, thanks a lot Tidio. Always love to work with companies who specialize in f*ing over their customers instead making a good product. Due to known fluctuations in this kind of business it's undeniable this was developed having that in mind. Therefore bad intend is also undeniable. Either that or complete incompetence, both deserves a 1 star rating.
We’re sorry to hear about your experience and appreciate you sharing this feedback. The goal of the automatic upgrade feature is to help avoid service disruptions when conversation limits are reached, especially for businesses relying on automation and wanting to avoid interruptions in customer interactions. We’d also like to clarify that the auto-upgrade feature is completely optional and can be managed or disabled at any time, including right after subscribing. We have also reached out to you directly to assist further and take a closer look at your case. We understand your concerns and appreciate the feedback.
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