Pom D'Azur review for Tidio ‑ Live Chat & AI Chatbot

I was charged twice by Tidio. I provided clear proof directly from my Shopify billing showing the duplicate charge, and even after acknowledging that the payment had been taken twice, they still refused to issue a refund. What makes the situation even worse is that I am now locked into a contract with them while trying to resolve an issue that should have been straightforward. I escalated the case multiple times, yet nobody seems to genuinely care or take ownership of the problem. The only responses I received were from automated AI agents claiming they “hadn’t heard back from me” and asking me to reply if the issue was unresolved. After replying, I then received another automated message saying the ticket would be closed because I supposedly had not responded. It feels like an endless automated loop with no real human support involved. For such an expensive company, the customer service experience has been extremely disappointing. Everything appears heavily automated, with little to no access to real agents capable of properly handling billing disputes. Sadly, I cannot recommend this company based on my experience.