Clast review for Tidio: AI Chatbot & Live Chat

**Disappointing Customer Support, Unreliable App, and Features Removed** I have been a loyal, paying Tidio customer for approximately six years, but unfortunately, my recent experience has been extremely disappointing. The mobile app has ongoing issues, including frequent logouts and navigation problems, making it unreliable for managing customer conversations. What is even more frustrating is that after the latest updates, some features I previously had access to have disappeared or are now locked behind additional paid plans. As an existing paying customer, I find it unacceptable to lose functionality and then be asked to pay more to regain access to features I previously used. Customer support has also been extremely disappointing. My emails have gone unanswered, and getting proper assistance has been unnecessarily difficult. Tidio used to be a platform I trusted and enjoyed using, but the overall experience has significantly declined.