New Wave Print review for Tidio: AI Chatbot & Live Chat

Use caution with Tidio. A customer placed a custom order worth over $400 and asked about its status and shipping destination. Tidio provided incorrect information, and we didn’t discover the mistake until the customer called to report that the order hadn’t arrived as promised. By then, it was too late to resolve the issue. We lost the customer, along with the materials and labor invested in their custom order. In our experience, Tidio needs significant improvement before it can be trusted with customer-facing communication. We uninstalled it and won’t be returning.