StageReadyHair review for Tidio Live Chat & AI Chatbots
Feb. 2, 2022
This app was very promising until I wanted to use my purchased domain and not my . shopify domain on the message when responding to customers via email. When I clicked to add a new site link, I realized it was making me start over so I tried to back out with no luck. I was locked out from all the previous customer's messages that I was trying to reply to. And no matter how I logged out and logged back in, it was making me start over, I no longer had access to the dashboard. Customer Service Rep Chris said that the emails had to have from the .shopify adress on the email which I found tacky so unfornately I cannot continue with this service.
We're so sorry to see your review. We can help you fix the issue by resetting the account. It seems that you got stuck in the starting tour of a new account when reconnecting to the new domain. Our representative, Dominika, has contacted you via email to help you. I'm looking forward to fixing this for you, and I'm sure the app will prove its worth! The fix will take us only a few minutes. Olek, Tidio
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