Fieldtestedsystems review for Tidio Live Chat & AI Chatbots

Nov. 4, 2016

I wish I could give this app a good review. But, frankly, I can't figure how it got so many good reviews here. I tried it for a week. It's *almost* a good app, but far too unstable, written by a startup that clearly is going through growing pains. I switched to tawk.to and am very happy. It's free. And it works reliably. Also tawk.to has great tech support, and, IMO, a better UI. Their back-end is instantaneous, so changes made appear on your site immediately, unlike Tidio. All in all, tawk.to just feels like a more mature company and product. On the plus side for Tidio: Tidio gave quick and good tech support. I actually contacted a few stores using Tidio as listed in these reviews and the ones I spoke with liked it. The president of Tidio reached out to me after I first posted this review, so they're aware of the issues I experienced. He assured me they're rapidly fixing them. And he refunded the $12 I'd paid for the next month's pro level. (See? I liked their app, but couldn't continue to be an unwitting beta tester for them...) My suggestion: wait until December 2016 and then check them out to see how much progress they made with their app and whether it works for your needs. Sorry, Tidio. I really wanted to like you.