Preorder Now Presale Timesact
The reviews are overwhelmingly positive, with customers consistently praising the app’s ease of use, flexible pre-order and notification features, and especially the quality of customer support. Many reviewers mention that setup is straightforward, the app integrates well with Shopify themes and custom-coded sections, and it provides useful functionality for pre-orders, out-of-stock notifications, and variant-level control. Several users also note that the app helps them launch products faster, manage demand, improve cash flow, and reduce customer communication. Support is repeatedly described as fast, friendly, knowledgeable, patient, and proactive, with multiple named team members singled out for resolving issues quickly and clearly. The main negative feedback is relatively minor and centers on occasional confusion around certain features or setup details. A few reviewers mention that some parts of the app can be confusing at first or require help to configure correctly, and there are occasional technical glitches or theme-specific issues. However, these concerns are usually followed by praise for the support team, who are credited with fixing problems quickly and effectively. Overall, the sentiment is that the app is powerful, reliable, and well supported, with the support experience often turning initial friction into a very positive impression.
without any real prior shopify app knowledge I could get this working out of the box. It was pretty straightforward for the functionality I needed it for and then using shopify flow and little AI help I cuold customise the experience a little further to my needs. Their team was fast to respond and help me when I needed it which is probably the most important thing to be honest. Thanks to Ken and Tudor.
Timesact has some of the best customer service I've experienced among all the Shopify apps I've used. Their team is always quick to respond, efficient, and genuinely supportive. What sets them apart is how receptive the founders are to feedback and suggestions, constantly working on new features to improve the user experience. Excited to see what’s next for Timesact!
Had an issue with the button add to cart and pre-order overlapping Rommel fixed it for me under 15 minutes. Great support service!!
Great support team with really fast responses!
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