Sim-Motion US review for Preorder Notify Me Pre‑Order T

Hi there, This is Andrei, CEO here at Timesact. I want to start by thanking you for acknowledging that the app has worked well for you before this moment and for making your review a 2 star instead of a 1 star. I respect the fact that even as upset as you were in that moment (rightfully so) you were tough but fair. That’s a very rare quality so thank you! I also wish to apologize for the inconvenience we have caused you. A big part of our duties as app developers and operators is to keep our customers informed on how our app works in all aspects at all times. Here we have failed you and we have to do better. At the core of the problem was a misunderstanding of how our app actually works and the business model we use and this is on us completely. I will provide a quick overview for other people reading this: For preorders we count actual orders that come in and contain at least 1 variant active on preorder. The order itself can contain as many items on preorder as the customer is willing to buy and will still only count +1 toward your plan. So the number of SKUs active on preorders DOESN’T matter and you can have UNLIMITED products on preorder even on the free plan. We also have email notifications in place at 70% of a plan being used, then 100% of a plan being used and then from that point we offer 24 hours during which the preorder settings stay up and it is only when the 24 hours expire that the preorder settings are removed. We do this so you are not caught off guard and have enough time to react and make the changes to the plan as you see fit. Something else I need to clarify is that the reset happens on the 1st of each month by midday for every single user of the app, not the 18th or any other date. Already today you can see this change since it’s Feb 1st. We pioneered this business model with feedback from our customers in the preorder space when we launched 4 years back. At that point all apps charged a fee no matter what kind of business you did and others built their plans around how many SKUs you would put on preorder. Our customers saw that as not fair because what if you didn’t sell something or sold very little in a particular month but with a large number of SKUs. They wanted a system that was based on them actually making money and using resources and that is flexible (one month I have many preorders and I raise my plan, then 3 months of no preorders during which time I cancel). We actually tried going to fixed plans and the backlash was huge because people like the system and do not want to change it. I am sorry it didn't work for you and that we never had a conversation before where you brought up the fact that the system does not work for you and you need another solution. Had we talked I believe we would have found some kind of middleground. My co-founder Robert and I have put everything we have into Timesact and everything we have ever built has always been to support entrepreneurs grow their business. Never to hurt their business in any way. You have an awesome business and we are glad for being a small part of your success at least for a few months. Life is long and things change so I really hope we get to work more together in the future and we get a chance to live up to your standards. Respectfully, Andrei - Co-Founder @ Timesact