Preorder Now Presale Timesact
Grow preorders with back in stock, restock alerts and waitlist
Rating
5.0
feedback
1,766
chart
#1,069
All reviews
Review RSS Feed
Sept. 16, 2024
We are a leather and canvas goods manufacturing and retail business. We produce our goods in small batches, locally, only an hour away from our store. We also do a lot of made to order products, meaning an effective pre-order system is essential to the function of our business so we are able to keep track of our production board and maintain customer satisfaction. I was previously using a different app that regularly broke and it was very difficult to get in touch with customer service, despite paying for this service. Since I have switched, it has been nothing but absolute ease and delight. It was simple to set up, including the guided call which was immensely helpful. I have twice been in touch with their support line twice after the guided call and had someone answer within 30 seconds and had effective, personalised help, including some custom coding put into our theme to ensure the pre-order button appeared correctly. This problem was sorted within 15 minutes of starting a chat, helping out business continue to run smoothly.
Sept. 12, 2024
Jolo was incredibly helpful in helping me setup the the app. The app is great ticks all the boxes and I will definately be using and recommending!
Sept. 12, 2024
Excellent product with first class support. Thank you to Louie for all your invaluable help and for being so friendly and supportive. Much appreciated!
Sept. 11, 2024
Jolo helped me complete the setup in minutes! Excellent app and support level..
Sept. 11, 2024
I was looking for the perfect app to allow my customers to either pre-order out of stock items or get notified when back in stock. I was able to set things up initially, then I needed some help. I scheduled a zoom with support and was able to get an appointment very quickly. Support knew exactly what I was trying to accomplish and got it set up for me in minutes! They were extremely, helpful, competent and friendly! I give this app and their support team 5 stars hands down!
Sept. 11, 2024
Jolo was amazing! quick, informative, got it done with a smile.
Using app
About 18 hours
Total reviews
1
Average rating
5.0
Sept. 11, 2024
Jolo was extremely helpful explaining how to set up a pre order. He was also able to set it up for me so it is operating before the end of the call.
Sept. 10, 2024
We have been using this app for over a year now. I am not a techy kind of person and a lot of this stuff straight up scares me. The set up of this app was painless. I had a conference call and my hand was held through the initial process. Over the year a few things popped up I needed to change things or something didn't work after an update to our theme. In both cases support was super easy and VERY helpful. I feel confident that using this app was a great decision and has made it possible to pre-order products without confusion or hassle for our customers.
Sept. 10, 2024
Tuve un problema con la configuración de la visualización de un botón, y me lo resolvieron en apenas 10 minutos. Soporte técnico muy rápido y amable, además de ser una app perfecta para los prelanzamientos de nuestros productos.
Sept. 4, 2024
This app can do more than what we are using it for, but as far as allowing pre-orders and back-orders go, it works a treat. You can setup templates or defaults for a lot of functionality, and it works out the box with most themes almost perfectly. For any instances where a customised theme meant some things were slightly amiss, support was more than happy to ehlp! Keep up the great work team!
Sept. 4, 2024
We've been using the app for several weeks now and are very happy with how well it works. The customer service has been incredibly helpful and even managed to ensure the app works seamlessly when discount codes are applied.
Sept. 3, 2024
I have only test for a short time but App seems good and very helpfull support!! 5of5
Sept. 3, 2024
This is my first Shopify experience and first experience with this app. I'm not the most tech savvy person and was having difficulty getting things set up. I emailed the support team on a Saturday night around 11:30pm, they had already responded by Sunday morning at 1am. We emailed back and forth all day on Sunday to get my questions answered so I was able to launch my Shopify store in time! I wasn't even expecting an answer until Monday at the earliest. That first day, we were able to bring in over $2,000 in sales, and that would not have been possible without the help of this team! I cannot recommend this app enough! AMAZING customer service!
Sept. 3, 2024
Rommel was SO PATIENT and SO KIND. I asked a gazillion questions and he kindly answered each one. This app is missing a feature that I wanted but because of the amazing customer service, I'm fine waiting for them to develop it. I'm telling you - I installed/tested four other apps and nobody would help me in a timely fashion except Rommel! 10 STARS and so much appreciation for the help and true feeling of partnership. Keep crushing it!
Sept. 2, 2024
Great customer service! Solving a problem through the chat was quick and easy. App works greta and it does what's needed :)